---
schema_version: "1"
id: 9baa42655b39ce726655bf6cc956e68a3a8669cda17b953e6463873e9fbb3a3a
title: Gain Executive Visibility with IT Leader Dashboard Metrics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_it_service_it_leader_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_it_leader_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0fbabea368caff460e58d7db5ef4b23246ee42e2777a34590e06aaa59b1ab56d
description: Track critical IT service performance with the IT Leader Dashboard. View comprehensive metrics across incident management, change management, and CMDB operations in a unified executive view. Make informed decisions about resource and service improvement initiatives based on real-time operational data.
products:
  - Cross Cloud
release: "264"
---
# Gain Executive Visibility with IT Leader Dashboard Metrics

Track critical IT service performance with the IT Leader Dashboard. View comprehensive metrics across incident management, change management, and CMDB operations in a unified executive view. Make informed decisions about resource and service improvement initiatives based on real-time operational data.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Agentforce IT Service Management.

**Why:** Monitor incident metrics including mean time to resolve, SLA compliance rates, major incident counts, and employee satisfaction scores. View case resolution metrics and SLA compliance. Assess change management effectiveness through success rates, emergency changes, and changes resulting in incidents. Review top configuration items by incident and problem counts.