---
schema_version: "1"
id: 8c7c0229111fc82e9c0aeef2a2c8e921481de8589ec3cc0255dc934c6c1b2536
title: Analyze Field History with Reporting and Audit Trails on IT Service Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_it_service_console_history_reporting.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_console_history_reporting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4f9e750ccb0a8394f59ad02c40e362d08a6d80ce02bb6e5aa8eb1d1ecac205f6
description: Create reports for objects such as Incident History, Service Request History, Problem History, Change Request History, or Release History to audit field changes. Create custom reports on these objects to demonstrate compliance with internal and regulatory requirements and to pinpoint where tickets stall so that you can improve your service processes.
products:
  - Cross Cloud
release: "264"
---
# Analyze Field History with Reporting and Audit Trails on IT Service Records

Create reports for objects such as Incident History, Service Request History, Problem History, Change Request History, or Release History to audit field changes. Create custom reports on these objects to demonstrate compliance with internal and regulatory requirements and to pinpoint where tickets stall so that you can improve your service processes.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Agentforce IT Service Management.