Gain better visibility into cross-process relationships and standardized risk assessment with key console improvements. Link cases and service requests to incidents, problems, and change requests for 360-degree customer views. Compare change risk consistently with a normalized risk score, calculated from historical data and change characteristics, on a 1-100 scale so that you can prioritize and compare changes on equal footing.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Agentforce IT Service Management.