Industries

Learn about new features and enhancements across the Industries clouds.

• Automotive
  Manage delinquent accounts through the full collections and repossession lifecycle, and handle non-delinquency repossessions such as lease-end, accident, and impound cases. Speed up claim processing, lower payout risk, and sharpen decision accuracy with the Warranty Claims Adjudication Assistant. Extend Agentforce sales concierge capabilities for natural language sales interactions.
• Communications
  Agentforce helps teams automate quote creation, configuration, and updates at enterprise scale, while Communications Sales Insights brings real-time clarity to pipeline and revenue. Enterprise Sales Management simplifies quote and cart execution with centralized pricing, warning handling, cloning, and multi-site or order automation. For revenue operations, Revenue Cloud for Communications introduces stronger product relationships, coupon controls, term discounts, stackability groups, and new REST APIs. Consumer Sales speeds assisted journeys through delta repricing and direct cart-to-order conversion.
• Consumer Goods
  Retail Execution for Consumer Goods runs on the Salesforce Platform for enterprise scale and seamless B2B Commerce integration. Field teams gain unified master data, Enterprise Territory Management (ETM), and customizable mobile experiences. Capture complex Consumer Goods orders accurately with guided workflows, reusable order specifications, and the Penny Perfect Calculator for configurable enterprise pricing. Managed package capabilities now support customization of trade calendar and account plan headers, abort job chains to protect business-critical processing, and enhance field security by using system browser authentication.
• Education
  Learn about the latest features from Agentforce Education (formerly Education Cloud) that boost productivity throughout your organization. Support recruitment, admissions, academic operations, student success, advancement, and alumni engagement with the latest CRM and student information system (SIS) capabilities.
• Energy and Utilities
  Explore the latest Agentforce Energy & Utilities features that help your teams sell, service, and operate more efficiently. Set up Agentforce Energy & Utilities Sales faster with Salesforce Go. Use Agentforce to create quote recipient groups in multisite, compare tariffs and enroll customers. Get Slack notifications when site data is bulk uploaded to a multisite quote, and use the ConsumerSalesContext context definition for new pricing capabilities in Tariff Comparison. Apply promotions directly to a quote or order in multisite, or to a cart in consumer sales. Manage the full lifecycle of new utility connection applications with New Connections and Program Management, dispatch restoration teams during emergencies with a configurable callout process that meets union contract requirements, and improve timesheet accuracy with flexible timesheet entry.
• Financial Services
  Discover the power of Agentforce Financial Services, which uses AI to unify customer data from banking, wealth, and insurance platforms. Agentforce Financial Services enables personalized engagement, faster onboarding, and improved customer loyalty with industry-specific automation and AI-powered services. With trusted AI, the platform delivers intelligent insights for financial planning, helping customers achieve financial success.
• Health
  Drive better health outcomes by measuring the success of care gap campaigns with a prebuilt Health Engagement dashboard. Boost operational efficiency by using Agentforce to answer drug coverage questions, field 24/7 patient calls, summarize patient assessments, and pull provider claim details on demand. Enhance home healthcare delivery with AI-generated visit summaries, dynamic calendar scheduling, and ambient listening for hands-free clinical assessments. Speed up document extraction by processing files directly from Amazon S3. Reduce appointment no-shows through personalized, HIPAA-compliant reminders. Accelerate Medicare enrollments with a seamless, unified flow from disclaimer to signature.
• Insurance
  Innovate, deploy, and adapt insurance products quickly to capture market opportunities with Digital Insurance. Manage the entire policy and claims lifecycle with ease and efficiency, supported by AI-driven automation with Agentforce. Design seamless experiences for producers and account managers on the flexible Insurance Brokerage platform. Consolidate data across geographies and lines of business for a 360-degree client view, automate routine processes, and create AI-assisted workflows with Agentforce.
• Life Sciences
  Field reps can dictate visit notes and automatically populate records, even while offline. Order Management makes it easy to execute store checks accurately and create quoted orders with consistent and transparent pricing. Event Management now provides real-time notifications when participants overutilize accounts or their estimated expenses exceed monetary limits, supporting regulatory compliance and expenditure management.
• Manufacturing
  Enhance manufacturing operations with new capabilities across AI assistance, high-volume order management, enterprise pricing, analytics, and channel partner management. Industries Sales Assistance in Slack and custom agent building help teams automate routine tasks and respond to customers faster. Built-in order and pricing workflows bring ERP-level accuracy directly to sales reps, while Tableau Next analytics and Data 360-powered channel management drive operational visibility, financial accuracy, and stronger partner relationships.
• Media Cloud
  Streamline Request for Proposal (RFP) responses with automated intake and AI-generated summaries. Plan and sell out-of-home campaigns with map-based inventory search and unified pricing. Build targeted in-store campaigns by using location, product, traffic, and demographic data. Help your media planners associate sponsored products directly with media plan line items to highlight the exact retail products advertisers want to promote. Book multiple inventory selections in bulk, and apply Data 360 audience segments to media plans for precise targeting with less integration overhead. Help media planners work faster with a customizable advertising inventory calendar that provides accurate status colors, UTC dates, default templates, and custom validation messages. Protect finalized media plans from accidental or unauthorized changes by making plans read only for specific quote statuses. Explore Agentforce Media capabilities in Salesforce Go.
• Net Zero Cloud
  Engage suppliers directly in sustainability reporting with a self-service portal where they submit data and complete scorecards.
• Nonprofit
  Learn about the latest features from Agentforce Nonprofit that boost productivity throughout your organization. Support fundraising, programs, grantmaking, outcomes, and volunteers with the latest CRM capabilities. Nonprofit Cloud is now Agentforce Nonprofit, although you’ll still see references to Nonprofit Cloud in Salesforce applications and documentation.
• Industries Common Features
  Learn about enhancements to features used across Industries products, Revenue Management, and other apps.