---
schema_version: "1"
id: d7d3dae2d7354d5896ece6a612fe61c673859f965b147a3d734dc6d31b6b9dd6
title: HR Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_hr_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc36547799a0dac930611aa5c1a19897833b0832fa0a1d9bc80539e4498a4d84
description: Power HR Service agents with a Cornerstone integration, and expand your prebuilt Agentforce library with agents that let employees query pay and rewards, track shift schedules, and complete onboarding tasks. Deploy HR Service to Microsoft Teams with a single click, and cover more employee scenarios with five templates added to your HR workflow library.
products:
  - Cross Cloud
release: "264"
---
# HR Service

Power HR Service agents with a Cornerstone integration, and expand your prebuilt Agentforce library with agents that let employees query pay and rewards, track shift schedules, and complete onboarding tasks. Deploy HR Service to Microsoft Teams with a single click, and cover more employee scenarios with five templates added to your HR workflow library.

- **[Deploy HR Workflows Faster with Added Service Templates to Your HR Workflow Library](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_workflow_templates.htm&release=264.0.0&type=5)**  
    Cover more employee scenarios out of the box with five templates added to the HR Service workflow library, such as shift swaps, timecard corrections, and direct deposit updates. These templates route requests to the right system and track them through resolution, so your team doesn't need to build the underlying case logic.
- **[Protect Confidential Cases with Case Visibility Policies](https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_cnfd_case_policy_engine.htm&release=264.0.0&type=5)**  
    Control who can see confidential cases by defining visibility rules directly on the case object with the Policy Engine. When a policy is deployed, access to a confidential case is limited to the person who logs it, members of any queue the case is assigned to, users added to the case team, and users who have the HR Case Investigator custom permission. Previously, filing a confidential case required the public complaint case junction entity; now you work with the case object alone.