Gauge campaign performance at a glance with a prebuilt dashboard in the Health Engagement Analytics application, tracking closure rates and trends without any extra setup.
- Ingest External Care Gap Data into Agentforce Health
Use the Health Cloud External Care Gap Integration data kit to ingest and map care gap record from external Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems to standard Health Cloud data model objects. Populate the pre-packaged Ingestion API streams in your org and unlock the schemas and data mappings required for patient and member outreach. Trigger existing segments, data graphs, and automated email or SMS flows for all patients, regardless of whether the care gap records reside in Salesforce or an external health system. - Measure Care Gap Campaign Impact with a Prebuilt Dashboard
Measure care gap campaign success with a pre-built dashboard available in the Health Engagement Analytics application. View closure rates, average time to close, manual intervention rates, and touches per closure as soon as campaigns run, without extra analytics setup. Optimize Centers for Medicare & Medicaid Services (CMS) Stars and Healthcare Effectiveness Data and Information Set (HEDIS) reporting windows by evaluating weekly and monthly trends, comparing active campaigns side by side, and filtering metrics by plan type and health condition, and viewing geographic heatmaps to spot regional access gaps.