---
schema_version: "1"
id: da7479d728b5c48e3af5cca4da6ca375e71520b578eff4793bf52fd1396ccccf
title: Automate Payer Contact Center Call Deflection, Wrap-Up, and Case Creation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_health_agentforce_cc_voice_assistant_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_health_agentforce_cc_voice_assistant_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 59921b27c20c304977fd61b966f0c3013cbede7e5af4e41780d4692190d4f92f
description: Deflect low-risk payer calls to a voice agent that works around the clock. It verifies callers, resolves common questions about claim status, denials, prior authorization, and eligibility so your reps can focus on more complex issues. Every call ends with a consistent case record, giving you complete, reliable data for reporting and follow-ups.
products:
  - Cross Cloud
release: "264"
---
# Automate Payer Contact Center Call Deflection, Wrap-Up, and Case Creation

Deflect low-risk payer calls to a voice agent that works around the clock. It verifies callers, resolves common questions about claim status, denials, prior authorization, and eligibility so your reps can focus on more complex issues. Every call ends with a consistent case record, giving you complete, reliable data for reporting and follow-ups.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with the Health Cloud, Agentforce for Health Cloud, Salesforce Voice, Agentforce Voice, and Data Cloud add-on licenses.

**When:** This feature is available starting October 2, 2026.

**How:** In Setup, on the Contact Center Settings page, turn on Contact Center for Health Cloud. On the Agentforce for Payer Contact Center tab, follow the guided setup steps in the Configure the Health Contact Center Assistant Agent section.

#### See Also

- [_Salesforce Help:_ Agentforce Voice for Payer Contact Center](https://help.salesforce.com/s/articleView?id=ind.hc_admin_pcc_voice.htm&language=en_US)