Launch an Enhanced SMS channel in minutes with a Claude skill that configures auto-response messages, consent settings, channel activation, and routing in one guided workflow. The service_de_headless_sms_configure skill asks what you need, then handles the entire setup across APIs and configuration pages. Previously, this level of setup required switching between multiple Setup pages.
Where: This change applies to Enhanced SMS channels in Service Cloud. View required editions. The service_de_headless_sms_configure skill runs in supported AI coding environments that have access to the Salesforce Skills repository.
When: The skill is available in the Salesforce Skills repository as of 28th August, 2026.
How: In a supported AI coding environment with access to the Salesforce Skills repository, run the service_de_headless_sms_configure skill and respond to the prompts to configure the channel.