---
schema_version: "1"
id: 60cde289f055a51522c6d0aa6357c5027423bfda03b71e6902b8afd4f917be80
title: Resolve Customer Issues with Banking Service Employee Assistance on Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_fsc_bsa_slack.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_bsa_slack.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 95cc12257367dd70f2de1018adcec2615c676cc5c3defff3561f19708aff1fcb
description: Banking Service Employee Assistance brings customer context, relevant knowledge, and in-workflow actions into Slack, so service reps no longer have to switch between banking systems to resolve customer issues.
products:
  - Cross Cloud
release: "264"
---
# Resolve Customer Issues with Banking Service Employee Assistance on Slack

Banking Service Employee Assistance brings customer context, relevant knowledge, and in-workflow actions into Slack, so service reps no longer have to switch between banking systems to resolve customer issues.

**Where:** This change applies to Lightning Experience in Professional, Enterprise, and Unlimited editions with Salesforce Foundations or Agentforce 1 Financial Services Edition.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-264-0-0-production-enus/550ba85b-db1a-4608-9cd4-9a65ec96e1fa/images/icon_note.png)

Note The Agentforce Employee agent consumes Flex Credits under the Salesforce Foundations Entitlements model.

**Why:** Time spent toggling across banking systems slows response times and increases the chance of missed context, which can affect customer satisfaction and compliance. Banking Service Employee Assistance reduces the friction by bringing customer context, knowledge, and actions directly into Slack, enabling reps to resolve issues faster without leaving the conversation.

**How:** From Setup, go to **Agentforce Studio** and build an agent using the **Banking Service Employee Assistance** template. Add the Slack connector under Connections, then grant the agent access by enabling it on each service rep's permission set. In Slack, open **Manage Salesforce Organization** to map your Slack users to their Salesforce accounts, then activate the agent. Finally, turn on Slackbot access so you can reach the agent directly in Slack.

#### See Also

- [Setup and Manage Agentforce in Slack](https://slack.com/intl/en-in/help/articles/36218109305875-Set-up-and-manage-Agentforce-in-Slack#enterprise-subscriptions-3)
- [_Salesforce Help_: Banking Service Employee Assistance](https://help.salesforce.com/s/articleView?id=ind.fsc_agent_service_assistance.htm&language=en_US)