---
schema_version: "1"
id: 6feb947f810e0752104c65510f8cbcf2ebdd770f3a4e9345a38a0c9558be153c
title: Banking Service Assistance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_fsc_agents_bsa.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_agents_bsa.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6bb12c7851da92b4826eebfe555aa0800291dc431cd645c0a287833e8d201fee
description: Provide banking assistance to help both customers and service reps process routine and complex banking requests across voice and Slack channels.
products:
  - Cross Cloud
release: "264"
---
# Banking Service Assistance

Provide banking assistance to help both customers and service reps process routine and complex banking requests across voice and Slack channels.

- **[Extend Banking Service Customer Assistance to the Voice Channel](https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_banking_service_customer_assistance_voice.htm&release=264.0.0&type=5)**  
    Use Agentforce Voice to provide 24/7 phone support for banking customers. The voice-enabled agent understands requests in natural language, completes supported banking service tasks, verifies callers with one-time passcodes, and transfers the call to service representative when the caller needs human assistance.
- **[Resolve Customer Issues with Banking Service Employee Assistance on Slack](https://help.salesforce.com/s/articleView?id=release-notes.rn_fsc_bsa_slack.htm&release=264.0.0&type=5)**  
    Banking Service Employee Assistance brings customer context, relevant knowledge, and in-workflow actions into Slack, so service reps no longer have to switch between banking systems to resolve customer issues.