Keep your dispatching experience seamless, accessible, and high-performing with the Scheduling Console.
- Start New Customers on the Scheduling Console
New customers automatically get the Scheduling Console as their default dispatcher experience and can no longer access the Classic Dispatch Console. Existing customers keep their current Dispatch Console access. - Orchestrate Complex Work Chains Seamlessly in the Scheduling Console
Easily manage complex work chains and dependent service appointment sequences right on the Gantt. Visual chain indicators and dependency popovers clearly show how appointments link together, while moving an anchor appointment automatically shifts downstream steps. Outside the Gantt, dispatchers can search and bulk-edit chains across territories. A wider side panel displays multilevel dependencies, and clear unscheduling options make it simple to update a single appointment or an entire chain. Additionally, AI-assisted error messaging pinpoints broken links to speed up fixes, while map and list view highlights ensure chained appointments are instantly recognizable. The result is faster schedule resolution, reduced downtime for field technicians, and a more dependable customer experience. - Navigate Long-Term Schedules Effortlessly in the Scheduling Console
Boost operational flexibility and drive business efficiency by planning schedules up to 6 months in advance in the Scheduling Console. The console moves beyond fixed limits with standard 2-week views, 1-month layouts, and up to 3 custom views. Interactive ruler navigation streamlines drill-downs to save dispatch effort. Optional ISO week numbers and flexible weekend settings keep teams aligned, prevent double-booking errors, and protect non-working days. - Access Actions Easily from the Right-Click Menu
Get to the actions directly from the right-click menu. Previously, actions were only accessed from the Gantt and list view headers and popovers. - Visualize Multi-Day Service Appointments with Accurate Work Segments and Utilization
Multi-day service appointments in Scheduling Console break down into distinct work, travel, weekend, holiday, lunch, and absence segments instead of rendering as one solid block, and totals appear on the service appointment tile, in the tooltip, and in the details panel. Utilization for multi-day service appointments counts only actual work hours, so the numbers match what. Lunch breaks are hidden inside multi-day bars for easier reading on long-running rows, and a dedicated marker distinguishes multi-day service appointments from short-cycle ones at every zoom level. - Find Resources Faster with Flexible Gantt Filters
Let your dispatchers quickly locate the right resources by combining standard filters (Resource Type, Skills, Availability) with your organization's custom attributes. Custom filters are automatically generated from your Service Resource Filter Field Set, so no additional setup is needed at runtime. Dispatchers can also exclude resources with all-day absences to assign work only to those available to receive it, enabling more confident scheduling decisions. - Reschedule Appointments Faster by Dragging Them Onto the Gantt
Move a scheduled appointment from the appointment list or the map directly onto the Gantt to reschedule it, instead of locating it there first. Drop it onto the resource and time slot you want, cutting out extra clicks and context switching. - Spot Holidays Across Territories and Resources with Gantt Visibility
Holidays now appear as non-working time directly on the Scheduling Console Gantt, so your dispatchers can recognize holiday dates and understand why work cannot be scheduled during these times. An indicator marks each holiday; view the details to confirm which territory's Operating Hours record applies. This ensures your dispatchers know exactly which calendar they're following when scheduling across multiple territories. - Focus on a Single Crew in the Gantt
Help your dispatchers focus on a specific crew by filtering the Gantt view to show only that crew's members. When your dispatchers coordinate a specific crew's work, they access the crew filter from the crew popover or a resource row. Your dispatchers dismiss the filter chip anytime to return to the full view. - Stay Oriented with Smart Scheduling Console Defaults
Let your dispatchers automatically view today's date when reopening the scheduling console—eliminating manual navigation back to the present day. For time horizons up to 3 weeks, today appears as the first visible day; for 1 month or longer, the first day of the current week appears first. A blue circle marks today so your dispatchers can always find their bearings, while refresh keeps their active working view intact. - Focus Dispatchers on What Matters Most with Color-Coded Appointment Indicators
Help your dispatchers focus on what matters most with clear, color-coded appointment indicators. Custom color palettes surface SLA risks, work types, customer tiers, and vehicle types across Gantt, appointment list, and map views. Visual cues let dispatchers spot urgent appointments and take immediate action without clicking into individual records, and switch palettes as operational focus shifts throughout the day. - Bundle Service Appointments Directly in the Scheduling Console
Dispatch appointments more efficiently by grouping related appointments that should be handled by the same resource into bundles. Dispatchers can assign and dispatch them as a single unit—right from the Gantt and list, without context-switching. A dedicated icon makes bundles instantly recognizable, and a popover displays all members. Dispatchers create bundles based on your policies with an intuitive modal, then track and manage them seamlessly alongside individual appointments.