---
schema_version: "1"
id: 453edaf0e690f652428c67350ef7652daae6ba183b4cae1e86d64572536a5b5f
title: Track Real-Time Customer Onboarding and Session Activity in Visual Remote Assistant (VRA)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_fieldservice_264_vra_session_activity.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_264_vra_session_activity.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0f2048e80e0373871ffbbc1cac5a8207bd14d50a7a045df5767c2033a65a06d0
description: Give your call center reps real-time visibility into the customer's onboarding journey and session milestones with the Session Activity panel. Call center reps can track customer progress like link delivery, Terms and Conditions acceptance, and device permission grants for camera, microphone, and location. Previously, these details were hidden behind secondary tabs or brief pop-up notifications, leaving call center reps unsure whether a customer was stuck or had declined access.
products:
  - Cross Cloud
release: "264"
---
# Track Real-Time Customer Onboarding and Session Activity in Visual Remote Assistant (VRA)

Give your call center reps real-time visibility into the customer's onboarding journey and session milestones with the Session Activity panel. Call center reps can track customer progress like link delivery, Terms and Conditions acceptance, and device permission grants for camera, microphone, and location. Previously, these details were hidden behind secondary tabs or brief pop-up notifications, leaving call center reps unsure whether a customer was stuck or had declined access.

**Where:** This feature is available in Lightning Experience in Enterprise, Unlimited, and Developer editions with the Field Service managed package and Visual Remote Assistant installed.

**How:** When a session starts, the Session Activity panel opens as the default view on the right side of the VRA workspace. As a customer moves through the onboarding flow on their mobile browser, each milestone updates with live checkmarks and timestamps.

#### See Also

- [_Salesforce Help_: Set Up Visual Remote Assistant for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_intro_visual_assistance.htm&type=5&language=en_US)