---
schema_version: "1"
id: 01795408872e478fe6e6380343ec9e1f3b09597fdcf4fdcf1b4e50388ef048dd
title: Protect Sensitive Data by Recording Only Key Visual Remote Assistant (VRA) Moments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_fieldservice_264_vra_ondemand_recording.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_264_vra_ondemand_recording.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e68f49e5adfa81d3648074adb7617c72656a665685b5d248f697e6273e5d6e82
description: Now your call center reps decide exactly when to capture video during a live VRA interaction. With On-Demand Session Recording, call center reps can manually start and stop recording multiple times in a single session. They can selectively record specific portions, like confirming proof of installation, verifying a serial number or demonstrating a fix, so sensitive data outside key moments is never captured. Previously, VRA recorded the entire session.
products:
  - Cross Cloud
release: "264"
---
# Protect Sensitive Data by Recording Only Key Visual Remote Assistant (VRA) Moments

Now your call center reps decide exactly when to capture video during a live VRA interaction. With On-Demand Session Recording, call center reps can manually start and stop recording multiple times in a single session. They can selectively record specific portions, like confirming proof of installation, verifying a serial number or demonstrating a fix, so sensitive data outside key moments is never captured. Previously, VRA recorded the entire session.

**Where:** This feature is available in Lightning Experience in Enterprise, Unlimited, and Developer editions with the Field Service managed package and Visual Remote Assistant installed.

**How:** Go to the App Launcher and search for Visual Remote Assistant Configuration. Select **Session Recording Settings** and enable On-Demand Session Recording. To view and play a session's recorded clips after the call, open the session record in Salesforce Visual History and click **Session Recording**.

#### See Also

- [_Salesforce Help_: Set Up Visual Remote Assistant for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_intro_visual_assistance.htm&type=5&language=en_US)