Easily manage complex work chains and dependent service appointment sequences right on the Gantt. Visual chain indicators and dependency popovers clearly show how appointments link together, while moving an anchor appointment automatically shifts downstream steps. Outside the Gantt, dispatchers can search and bulk-edit chains across territories. A wider side panel displays multilevel dependencies, and clear unscheduling options make it simple to update a single appointment or an entire chain. Additionally, AI-assisted error messaging pinpoints broken links to speed up fixes, while map and list view highlights ensure chained appointments are instantly recognizable. The result is faster schedule resolution, reduced downtime for field technicians, and a more dependable customer experience.
Where: This change applies to the Scheduling Console in Lightning Experience in Professional, Enterprise, Performance, Unlimited, and Developer editions with Field Service.
When: This feature is available in the Scheduling Console starting August 24, 2026.