How and When Do Features Become Available?

Some features affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.

Salesforce Overall

Learn about new features and enhancements that affect your Salesforce experience overall.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
General Enhancements
Complete Pending Cloudflare Migrations for Content Delivery Networks (CDN)        
Turn on CDN for All Lightning App Static Resources        
Update and Customize Solutions Safely     Yes  
Enable Accessibility Enhancements for Page Headers and Modal Windows When Zoom Is Greater Than 200% (Release Update)     Yes  
Enable Accessibility Enhancements for Date Pickers, Popovers, Bottom Utility Bars, Record Headers (Release Update)     Yes  
Enable Accessibility Enhancements for Cards, Docked Containers, Menu Lists, and Panels (Release Update)     Yes  
Enable Accessibility Enhancements for To Do Lists and Lightning Dual Listboxes When Zoom Is Greater Than 200% (Release Update)     Yes  
See Delegated Agents' CLT Responses in Agentforce Coworker Yes      
Create and Update Records with Agentforce Coworker     Yes  
Search Google Workspace in Real Time with Agentforce Coworker     Yes  
Manage Org Responsibilities for Your Org (Beta)   Yes    
Archive App
Check Your Encryption Key Status in Archive Settings   Yes    
Archive the Latest Supported Objects and Fields Yes      
Salesforce Foundations
Skip the Wait When Sending Emails to Contact and Lead Lists in Foundations   Yes    
Simplify the Foundations Setup Experience with Salesforce Go   Yes    
Salesforce My Trust Center
Track Salesforce My Trust Center Sandboxes, Read Translated Updates, and Extend Access Yes      
Salesforce Scheduler
Create Salesforce Scheduler Agents in the New Agentforce Builder     Yes  
Check Partner Calendar Availability Before Booking     Yes  
Get Contextual Help in the Flow of Work Yes      
Advisements (Beta)
Catch More Org Risks with an Expanded Advisements Library and In-App Notifications (Beta)     Yes  

Agentforce and Generative AI

Supercharge your workforce productivity and efficiency with Agentforce and generative AI.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Agentforce and Generative AI Release Notes
The Agentforce Assistant Is Now Agent Optimizer (Beta)   Yes    
Control Conversational Memory for AI Agents Across Your Org   Yes    
Build Reusable Skills for Agentforce Coworker   Yes    
OpenAI GPT-4o and GPT-4.1 Family Reroute Date Approaching   Yes    
Claude Haiku 5.5 Is Generally Available   Yes    
Claude Sonnet 5.5 Is Generally Available   Yes    
GPT-6.1 Sol Is Generally Available   Yes    
Use the New Sessions and Intents View        
Transfer Calls to Agentforce Voice Using Real-Time Streaming     Yes  
Automatically End Agentforce Voice Calls and Route by Disconnect Reason     Yes  
Build and Analyze Agentforce Grid Worksheets in Plain Language with Grid Agent   Yes    
Agents Now Default to Error Mode for File Uploads   Yes    
GPT-6 Luna, Sol, and Astra Are Generally Available   Yes    
Claude Opus 5.5 Is Generally Available   Yes    
Claude Opus 5 Is Generally Available   Yes    
Free and Trial Orgs Have New Rate Limits and Model Access Rules   Yes    
Ground Prompt Templates with Microsoft Office, Text, and Email Files        
Conditional Logic in Prompt Templates Is Generally Available        
Format Prompt Instructions with Text Styling in Prompt Builder        
See Knowledge Sources in Agentforce Session Details        
Track Voice Latency and Speech Metrics in Session Trace        
Review Updated Agentforce Observability Metrics        
Legacy Agent Builder Changing Reasoning Engine from GPT-4o to GPT-5.6 Luna   Yes    
Dynamic Default Model Selection for New Agents   Yes    
Authenticate to External MCP Servers with Per-User Credentials   Yes    
Gemini 3.8 Flash Is Generally Available   Yes    
Spend Less Time on Manual Testing with the Agentforce Assistant (Beta)   Yes    
Azure OpenAI o3 Family and o4-mini Reroute Date Approaching   Yes    
Upgrade Einstein Bots to Agentforce Service Agent (Generally Available)   Yes    
Let Agentforce Agents Remember What Matters to Your Users (Generally Available)   Yes    
Preview Custom Lightning Types in Agentforce Builder with Fewer Steps   Yes    
Learn How to Optimize an Agent by Analyzing Production Data   Yes    
Learn How to Ground an Agent with an Agentforce Data Library   Yes    
Learn How to Build and Deploy an Enhanced Chat Agent   Yes    
GPT-5 Family (GPT-5, GPT-5-Mini, GPT-5-Nano, GPT-5-Pro) and O3 / O3-Pro Reroute Date Approaching   Yes    
Help Customers Continue Ended Sessions in Enhanced Chat v2 Yes      
Give Customers a Smoother Conversation Experience in Enhanced Chat v2   Yes    
Give AI Agents More Context with File Uploads   Yes    
Control How Agent Action Outputs Appear on a Connection   Yes    
Customize Agent Behavior Across Channels with Connection Instructions   Yes    
Customize Agent Responses with Dynamic Messaging Components   Yes    
Easily Compare and Merge Agent Versions in Agentforce Builder   Yes    
Keep Field Generation Responses Focused on Business Use Cases Yes      
Field Generation Refinements Now Respect Your Selected Model Yes      
Gemini 3.7 Flash Is Generally Available   Yes    
Gemini 3.6 Flash Is Generally Available   Yes    
Gemini 2.5 Pro, Flash, and Flash-Lite Reroute Date Approaching   Yes    
Move Agents Between Orgs More Easily with Simplified Agent Metadata Types   Yes    
Agentforce Platform Enabled by Default   Yes    
Global Expansion for Agentforce Voice with Dynamic Routing   Yes    
Dynamic Routing for Agentforce Voice Is Now Available in Japan   Yes    
Show Full Conversation History in Post-Call Transcripts for Agentforce Voice Calls   Yes    
Agentforce Voice Now Enforces the Limit on Procured Phone Numbers   Yes    
Pass Context with Custom SIP Headers and Disconnect with REFER in Agentforce Voice   Yes    
Extend Agentforce Solutions with Multi-Agent Orchestration (Generally Available)   Yes    
New and Changed Standard Agent Actions and Subagents     Yes  

AIforce

AIforce features and changes are released as often as monthly, so check back again soon for the latest solutions. Find the lastest release notes that support headless functionality including Agentforce Vibes, Salesforce Multi-Framework, and Salesforce MCP Servers.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Agentforce Vibes
Keep up with the Latest Agentforce Vibes Extension Enhancements   Yes    
Agentforce Commerce Vibes for B2C Commerce   Yes    
Analyze Agentforce Vibes Usage with the Agentic Development Dashboard (Developer Preview)     Yes  
Agentforce Vibes IDE   Yes    
AI Skills
Equip Your AI Coding Agent with AI Skills   Yes    
Builder Central (Beta)
Plan, Build, and Preview Apps and Agents with Salesforce Builder Central (Beta) (not immediately available)   Yes    
Quick Pages
Bring Custom UIs to Life with Quick Pages (Beta)     Yes  
Salesforce CLI
Keep up with the Latest Salesforce CLI Enhancements   Yes    
Salesforce Development Claude Code Plugin
Build Salesforce Apps Faster with the Claude Code Plugin   Yes    
Expand the Salesforce Development Plugin with Specialized Capabilities and Guided Workflows   Yes    
Salesforce MCP Servers
Connect AI Assistants to Salesforce CMS with the Content Read-Only and Content Write MCP Servers (Generally Available)   Yes    
Discover Org Metadata with the Metadata Grounding MCP Server (Beta)   Yes    
Salesforce Multi-Framework
Build Multi-Framework Apps with Angular   Yes    
Manage Your Multi-Framework Apps More Easily   Yes    
Package and Distribute Your Multi-Framework Apps with 2GP   Yes    
Access More Platform Capabilities with the Data SDK   Yes    
Analyze Multi-Framework App Performance in Scale Center (Beta)     Yes  
Access and Add Salesforce CMS Content to Multi-Framework Apps with New Content MCP Servers     Yes  
Apply Custom Brands to React Apps with the Brand Toolkit (Beta)   Yes    
Embed Your Multi-Framework App as a Microfrontend (Beta)   Yes    
Setup with Agentforce
Query 10 More Objects in Setup with Agentforce     Yes  
Data Cloud Again Required for Setup with Agentforce   Yes    
Explore 124 More Objects in Setup with Agentforce     Yes  
Grant Setup with Agentforce Access More Easily     Yes  
Enable Setup with Agentforce Faster with the Redesigned Enablement Page     Yes  
Manage Multiple Users at Once in Setup with Agentforce   Yes    
View Profile Access Summary and Apply Permission Changes with Setup with Agentforce     Yes  
Summarize Permission Sets, Profiles, and Permission Set Groups with Setup with Agentforce     Yes  
View and Reorganise Your Role Hierarchy with Setup with Agentforce     Yes  
Summarize Your Org Admins' Security Compliance in Setup with Agentforce   Yes    
Send Reset Password Emails and Freeze Accounts for Multiple Users in Setup with Agentforce   Yes    
Explore 190+ More Objects in Setup with Agentforce     Yes  
Create Related List Enrichments with Agentforce for Setup     Yes  
Customize the Org Health and Usage Metrics Dashboard        
Explore Over 100 Additional Objects in Setup with Agentforce     Yes  

Analytics

Analytics enhancements include new and updated features for Tableau Next, Lightning reports and dashboards, Data Cloud reports and dashboards, CRM Analytics, Intelligent apps, and Tableau.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Tableau Next
Tableau Agent
Step Up to the Next Generation of Conversational Analytics in Tableau Next Yes      
Ask Questions About Organization Hierarchy with Tableau Agent in Tableau Next Yes      
Home and Workspaces
Identify App-Originated Assets in Tableau Next Yes      
Track Where Your Tableau Next Dashboards Are Embedded Yes      
Clone Assets and Their Lineage for Safe, Isolated Editing in Tableau Next Yes      
Explore Data with Agents in Personal Orgs (Generally Available) Yes      
Manage Pre-Production Analytics Assets in Exploratory Orgs Yes      
Develop Analytics in a Personal Org and Promote Your Changes (Generally Available) Yes      
Replace Source Files to Keep Google Drive Data Lake Objects Current (Beta)     Yes  
Visualizations and Dashboards
Compare Proportions and Show Hierarchies with Packed Layouts Yes      
Track Totals and Category Contributions Over Time with Area Charts Yes      
Choose When to Save Visualization and Semantic Model Changes Yes      
Customize Marks with New Formatting Options Yes      
Draw Comparisons with Grand Totals and Subtotals Across Visualizations Yes      
Customize Visualization Titles with Rich Text Yes      
Highlight Table Values with Badges Yes      
Show or Hide Missing Values in Visualizations Yes      
Create Waterfall Charts in Tableau Next More Easily Yes      
Customize Tooltips in Tableau Next Yes      
Reuse Dashboard Extensions with Dynamic Data Binding Yes      
Author Accessible Tableau Next Dashboards with Keyboard Navigation Yes      
Show Embedded Dashboards on Tablets and Customized Header Controls Yes      
Manage How Tableau Next Dashboards Appear on Different Screens Yes      
Style Multiple Dashboard Widgets at Once Yes      
Sharing and Embedding
Understand App Creation from Templates with Visual Representations   Yes    
Share Configurable Insights with Template Builder (Generally Available) Yes      
Create App Templates from Your Tableau Next Workspace (Generally Available) Yes      
Exploration and Action
Use Improved Metric Layout for Insights at a Glance Yes      
Get Data Alerts for Goals, Thresholds, or Important Changes to Tableau Next Metrics Yes      
Tableau Agent: Data Alerting Is Generally Available for Metrics and Data Yes      
Tableau Next Development
Embed Tableau Next Assets Faster with SDK Onboarding for AI Coding Assistants   Yes    
Tableau Next Highlights Yes      
Tableau Semantics
Set Scalable Targets with Data-Defined Goals Yes      
Speed up Semantic Model Queries with Recommendations Yes      
Add Verified Queries to a Tableau Next Data Kit Yes      
Test a Single Verified Query in Tableau Next Q&A Calibration Yes      
Refine Semantic Models with Tableau Agent: Semantic Modeling (Beta) Yes      
Reports and Dashboards
Preview Records from Lightning Reports Without Losing Context (Beta)     Yes  
Embed Lightning Dashboards in Your Lightning Web Runtime Experience Cloud Sites (Beta)     Yes  
Embed Lightning Reports in Your Lightning Web Runtime Experience Cloud Sites (Beta)     Yes  
Data 360 Reports and Dashboards
Compare Data 360 Objects Side by Side with Data 360 Joined Reports     Yes  
Report on Multiple Currencies in Data 360 Reports Yes      
Identify Customer Sentiment in Data 360 Reports (Beta)     Yes  
Perform Faster Drill-Downs with Dimensional Hierarchies in Data 360 Reports (Generally Available) Yes      
See Relevant Report Data by Using Organizational Hierarchies in Data 360 Reports (Beta)     Yes  
CRM Analytics
Analytics Experience and Visualizations
Analyze Activities Across Time with Gantt Chart Visualizations Yes      
Improve Chart Readability with Segment Gap and Border Controls Yes      
Customize Data 360 Fields in CRM Analytics Yes      
Subscribe to Data 360 Live Widgets in CRM Analytics Yes      
Protect Your Work with a Dedicated CRM Analytics Recycle Bin (Generally Available) Yes      
Expand Analytic Workflows with Increased Dashboard Page Limits Yes      
Customize Table Column Widgets with Flexible Column Visibility Yes      
Data Integration
Analyze Your Data More Precisely with Expanded CRM Analytics Measure Support Yes      
Upgrade to OAuth Security for Your Salesforce External Connections Yes      
Analytics Development
Query Your Analytics Data in Natural Language with CRM Analytics MCP Server (Beta)   Yes    
Tableau Yes      

Automation

Compose intelligent workflows with Flow Builder, Flow Approval Processes, and Flow Orchestration. Automate cross-departmental and industry-specific processes with Automation for Customer 360 Apps and Industries.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Flow Builder
Flow Builder Updates
Filter Records by Multi-Select Picklist Fields with the Contains Operator   Yes    
Split Flow Paths by Date or Field Value Without Expressions   Yes    
Experience Flow Builder in the Modern Salesforce Cosmos Theme Yes      
See More of Your Flow with a Denser Canvas   Yes    
Track Flow Changes Over Time with Edit History   Yes    
Build Flows Faster with Auto-Generated Element Labels   Yes    
Group Elements to Organize and Simplify Flows   Yes    
Clean up Flows Faster with the Unused Resources Filter   Yes    
Navigate and Configure Decision Elements More Easily   Yes    
Navigate Flow Comparison Results More Easily   Yes    
Compare Versions of Data 360 and Agentforce Marketing Flows   Yes    
Navigate Flow Builder More Efficiently with Keyboard Shortcuts   Yes    
Keep End Elements Right Where You Placed Them   Yes    
See Agent Actions and Tools Without Leaving Flow Builder   Yes    
Enforce User Permissions No Matter How a Flow Runs   Yes    
Find a Record in a Collection Without Loop Elements   Yes    
Monitor Flow Performance Right on the Canvas   Yes    
Build Flows Through Conversation with Flow Author (Beta)   Yes    
Flow Error Handling
Catch Field Length Violations When You Save a Flow   Yes    
Catch Missing Required Fields When You Save a Flow   Yes    
Reduce Flow Failures Caused by Record Lock Contention   Yes    
Screen Flow Updates
Process Multiple Records with Screen Flows from List Views and Related Lists   Yes    
Capture Time Values with the Time Component   Yes    
Evaluate Conditional Visibility Rules with Reactive Formulas   Yes    
Flow Marketing Cloud
Trigger Flows Faster on Order Events with a REST API   Yes    
Manage Marketing Object Records Directly in Flows   Yes    
Copy an Audience Flow Without Disrupting Live Campaigns   Yes    
Personalize Paths to Predict the Best Conversion Outcome   Yes    
Flow Debugging
Test Flows in a Dedicated Test Mode (Beta)   Yes    
Test Flows in Isolation with Mock Outputs for Action and Subflow Elements (Beta)   Yes    
Generate Flow Test Scenarios with Agentforce for Flow   Yes    
Test Flows with Specific Records by Entering a Record ID   Yes    
Test Flows with Primitive Collection Inputs   Yes    
Flow Runtime
Flow and Process Run-Time Changes in API Version 68.0   Yes    
Flow Approval Processes
Add Multiple Flow Approval Processes to a Record with the Request Approvals Component   Yes    
Debug, Suspend, and Resume Flow Approval Processes   Yes    
Open the Next Work Item from the Same Running Flow Approval Process   Yes    
Delete Approval Submission Records to Meet GDPR Requirements   Yes    
Update Existing Flow Approval Processes to Run Background Steps Synchronously When Actions Support It   Yes    
Flow Approval Processes Now Route Record-Change Events to a Dedicated Channel   Yes    
See New and Outdated Approval Work Items Without a Manual Refresh   Yes    
Limit Approval Work Item Visibility to Keep Review Steps Confidential     Yes  
Flow Orchestration
Open the Next Work Item from the Same Orchestration Run   Yes    
Update Existing Orchestrations to Run Background Steps Synchronously When Actions Support It   Yes    
See New and Outdated Orchestration Work Items Without a Manual Refresh   Yes    
Orchestration Runs Now Route Record-Change Events to a Dedicated Channel   Yes    
MuleSoft for Flow: Integration
Enhance Data Exchange with Newly Added Third-Party Connectors Yes      
Integrate Flows with External Systems by Using Third-Party Connector Actions Yes      
MuleSoft for Flow: IDP
Verify Extracted Document Data in a Single Flow   Yes    
Automation for Customer 360 Apps and Industries
AI Relationship Research
Uncover More Relationships by Choosing Which CRM Objects to Search       Yes
Flag and Fix Outdated Employer Data with Secondary Research Data Validation       Yes
Get AI Relationship Research Insights Directly in Your Agentforce Conversations       Yes
Business Rules Engine
Run Business Rules Engine Logic in Agentforce   Yes    
Use the Branch Element in Context-Aware Expression Sets   Yes    
Process Multiple Outcomes from Decision Tables in Expression Sets   Yes    
Reduce Errors in Expression Set Conditions with Picklist Value Suggestions   Yes    
Call Decision Tables from Omniscripts   Yes    
Speed Up Decision Table Refreshes with Parallel Processing and Automatic Incremental Refreshes   Yes    
Use More Data Types in CSV-Based Decision Tables   Yes    
Manage Null Values in CSV-Based Decision Tables   Yes    
See Decision Table Status at a Glance from the List View   Yes    
Context Service
Track Changes to Context Definitions with Setup Audit Trail   Yes    
Hydrate Complete Data 360 Hierarchies in Context Service   Yes    
Data Processing Engine
Control Currency Handling for Data Processing Engine Definitions   Yes    
Reliability Changes in Data Processing Engine        
Roll Up Only the Lowest-Tier Values in Hierarchy Nodes        
Simplify Definitions with Multiple Formulas in a Single Node   Yes    
Send Data Transformation Results to Virtual Objects   Yes    
Omnistudio
Control Which Objects Guest and Community Users Can Query in Omnistudio       Yes
Simplify Omnistudio Component Deployments with Clean Metadata       Yes
Reuse Autolaunched Flow Logic Across Your Flexcards (Generally Available) Yes      
Run Flexcards and Omniscripts Offline on Mobile Devices Yes      
Omnistudio Minor Releases       Yes

Commerce

Commerce enhancements can include features for B2C Commerce, B2B Commerce, Omnichannel Inventory, Salesforce Order Management, Salesforce Point of Sale, and Salesforce Payments.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
B2C Commerce
B2C Commerce 2027 Deployment Schedule Yes      
B2C Commerce 2026 Deployment Schedule Yes      
26.10 Release
Reach Shoppers in Any Locale with Agentic Commerce Search        
Get More Workspace with Collapsible Navigation in the Utility Bar Yes      
Find Pages to Add to Your Custom App Navigation Faster Yes      
Choose up to 1,000 Locales in Business Manager Yes      
Check When Your Instance Was Last Updated in Business Manager Yes      
Update Business Manager Cartridges to a More Secure Format Yes      
Minimize Downtime to Your B2C Commerce Connection When a Salesforce Sandbox Refreshes Yes      
Connect B2C Commerce to Salesforce Without a Data 360 License     Yes  
Pair Any Nonproduction B2C Commerce Instance with Any Salesforce Sandbox     Yes  
Track Per-Level Taxes on Line Items (Generally Available)   Yes    
Keep Service and Email Domain Allow-Lists Independent Across Instances   Yes    
Apply Rate Limiting to Cached Assets in eCDN Rules        
Manage eCDN Security and Analytics for Your SCAPI Zone in Business Manager        
Protect OCAPI Integrations with Under Attack Mode   Yes    
Migrate Legacy eCDN Zones to Proxy Zones Now to Avoid Site Disruption        
Add Products to Categories with AI   Yes    
Find Products Faster with the Merchant Agent   Yes    
Search for Multiple Product IDs in the Product List   Yes    
Route B2C Commerce Events to External Systems (Generally Available)   Yes    
Investigate Traffic and Recurring Errors in Log Center        
Prevent Store Product Discrepancies with Partial POS Syncs   Yes    
Keep Person Accounts Current with Faster Shopper Profile Updates        
Create Person Accounts from Shopper Login        
Compare Revenue by External Traffic Source Yes      
Orchestrate Checkout with Payment, Gift Cards, and Fraud Commerce Apps (Beta)   Yes    
Include Store URLs in Your XML Sitemap   Yes    
View Accurate Line Item Revenue for Order and Shipping Discounts in Reports & Dashboards Yes      
Agentforce for B2C Commerce
Shopper Agent for B2C Commerce Storefronts Yes      
Account Manager
Account Manager 2027 Deployment Schedule Yes      
Account Manager 2026 Deployment Schedule and Release Notes Archive Yes      
Account Manager 3.14 Yes      
Account Manager 3.13 Yes      
B2C Storefronts
Build and Manage B2C Commerce with the Agentic B2C Developer Toolkit   Yes    
Use Agentforce Commerce Vibes to Build a B2C Commerce Storefront   Yes    
SFRA Yes      
B2B Commerce
Commerce Store Pages
Access B2B Store Pages with Enhanced Permission Security   Yes    
Commerce Cart, Checkout, and Shipping
Maintain Multiple Carts Simultaneously (Generally Available)   Yes    
Request Quotes and Checkout from Saved Carts   Yes    
Split Shipment, Apply Coupons, and Add Gifts to a Saved Cart   Yes    
Organize Your Carts by Date   Yes    
Speed Up Bulk Ordering by Using a CSV File   Yes    
Collaborate on B2B Orders with Shared Cart Permissions   Yes    
View When Orders Are in Pending or Failed State     Yes  
Automatically Release Reserved Resources for Failed Orders     Yes  
Automate Email Notifications for Failed Orders     Yes  
Update Stores Prior to Summer '25 That Use Place Order Orchestration     Yes  
Commerce Promotions
Extend Category Promotion Rules to Subcategories Yes      
Commerce Subscriptions
Offer Configurable Subscription Products and Bundles Yes      
Set Exact Prices for Subscription Products with Override Adjustments Yes      
Drive Subscription Sales with Promotions (Pilot) Yes      
Apply Contract Pricing Across a Subscription's Lifecycle Yes      
Extend Pricing Procedure Plans to Subscription Products Yes      
Apply Pricing Adjustments to Subscription Products Yes      
Commerce Additional Features
Add Product Media and Attachments from External URLs   Yes    
Salesforce Order Management
August 2026
Track Fulfillment Object Fields   Yes    
September 2026
Preview Order Delivery Estimations   Yes    
October 2026
Complete Order Management Tasks with AI Tools   Yes    
Monitor Order Risks and Delays with Order Analytics Yes      
Salesforce Point of Sale
Salesforce Point of Sale Features Released Monthly Yes      
Salesforce Point of Sale Version 12.5.1
Grow Regional Sales with Flexible, Franchise-Ready Promotions   Yes    
Refund Shipping Fees Accurately on Multi-Shipment Returns     Yes  
Prevent Double-Discounting and Speed Up Checkout by Controlling Promotion Stacking     Yes  
Boost In-Store Checkout Flexibility with Multi-Tender Pay by Link     Yes  
Reward Customer Loyalty with Member Pricing Across Your Store     Yes  
Complete International Addresses Faster by Skipping Unnecessary State Fields     Yes  
Maximize Store Profitability with Net Sales Reporting Across Performance Reports   Yes    
Keep No-Receipt Bundle Returns Accurate and Fraud-Resistant   Yes    
Improve Custom Order Accuracy with Clear Email Receipt Details     Yes  
Boost Post-Purchase Transparency with Tailored Product Details on Receipts     Yes  
Reduce Checkout Errors and Stay Compliant with Vertex Partial Tax Exemption Support   Yes    
Keep Business Moving on iOS 27 with Point of Sale Yes      
Salesforce Point of Sale Version 12.4.1
Save Time and Reduce Manual Work with On-Demand Product Catalog Exports     Yes  
Resolve Product Feed Failures Faster with Enhanced Error Logging Yes      
Strengthen CMS Access Controls with Automated Expiration and a New Support Role     Yes  
Give Customers Accurate Shipping Costs for Shipping and Pickup Later Fulfillment     Yes  
Apply Full Bundle Data Consistently Across Sales, Returns, and Fulfillment     Yes  
Salesforce Payments
Pass Custom Gateway Metadata in a Pay Now Payment Flow Yes      
Add Amazon Pay as a Saved Payment Method   Yes    
Offer More Stripe and Adyen Payment Methods at Checkout   Yes    

Data 360

Data 360 features and changes are released as often as monthly, so check back again soon for the latest solutions. Changes included in the Winter '27 release are generally listed under October 2026.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Get Started with Data 360
Simplify Your Navigation with the Updated Data 360 Menu     Yes  
Connect and Unify
Ingest Microsoft OneNote Content into Data 360 (Generally Available)   Yes    
View All Companion Connection Eligibility Errors at Once   Yes    
Connect Data 360 to Databricks on Azure with a Salesforce-Managed Private Network Route     Yes  
Connect Companion Sandboxes Without Manual Metadata Cleanup   Yes    
Fix Data Stream Extraction Issues by Bulk Disabling Fields        
Process and Enrich
Configure Document AI Faster with the Data 360 MCP Server   Yes    
Select Specific Salesforce Objects to Refine Document Processing in Document AI     Yes  
Render Source Documents Consistently for Intelligent Context Citations   Yes    
Migrate to the Data 360 Engagement Timeline   Yes    
Data 360 Engagement Timeline   Yes    
Expand Field Type Compatibility for Copy Field Enrichments   Yes    
Transform and Integrate Data with Picklist-Dependent Fields   Yes    
Measure Retrieval-Augmented Generation (RAG) Effectiveness with Advanced Retriever Metrics   Yes    
Build Data 360 Retrievers with Custom SQL Queries   Yes    
Test Inactive Retrievers and Versions in Retriever Playground   Yes    
Ground Users and Agents in Your Metadata with Salesforce Catalog (Generally Available)   Yes    
Use Data 360 Credits for Enriched Indexing   Yes    
Explore and Optimize
Enhance Data Security with Granular Governance for Data Graphs   Yes    
Redeploy Data Kits Containing Data Graphs   Yes    
Schedule Secondary Index Refreshes and Lower Refresh Costs with Incremental Rebuilds   Yes    
Simplify Data Graph Monitoring with Distinct Metadata and Refresh Status Indicators   Yes    
Prevent Duplicate Matches in Data Graph Refresh   Yes    
Edit Streaming Data Graphs with Incremental Changes   Yes    
Analyze and Predict
Track Prediction Drift for Predict Jobs and Batch Transforms     Yes  
Use Related Data Objects to Build Richer Clusters   Yes    
Discover Patterns in Your Data Without Training a Clustering Model   Yes    
Predict Numeric Outcomes with Advanced Regression Loss Functions   Yes    
Group Records Dynamically with Unsupervised Clustering   Yes    
Accelerate Predictive Model Setup with Preconfigured Templates   Yes    
Predict Purchase Likelihood with the Propensity to Buy Template (Beta)   Yes    
Segment and Act
Create and Manage Segments with the Data 360 MCP Server   Yes    
Send Data Action Events to Amazon Kinesis Data Streams     Yes  
Validate Your Segment Logic with Filter Population Breakdown Yes      
Keep Segment Publish Schedules Consistent Across Time Zone Changes     Yes  
Use the Snowflake Zero-Copy V2 Connector for Enhanced Data Sharing     Yes  
Improve Match Rates for Ad Audiences Partner Activations with Identity Boost   Yes    
Activate Audiences to Reddit   Yes    
Activate Audiences to LY Ads   Yes    
Use Attributes from a Third-Party Identity Provider for Ad Audiences Partner Activations     Yes  
Use Shortcuts in Activation to Simplify Attribute Selection and Filtering     Yes  
Segment Audiences with the Data 360 Marketing Agent     Yes  
Build a Segment by Describing It     Yes  
Run Multiple Queries in the Same Clean Room Collaboration   Yes    
Schedule Clean Room Queries to Run on Segment Publish     Yes  
Build and Share Functionality
Run Custom Python Transformations on Zero-Copy Data   Yes    

Field Service

See what’s new in Field Service to help your team deliver on performance and customer service.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Field Service Patch Notes
Field Service Desktop Monthly Patch Notes        
Field Service Mobile Monthly Patch Notes        
Agentforce for Field Service
Create a Customer Outreach Scheduling Agent in the New Agentforce Builder     Yes  
Field Service Customer Engagement
Record Audio-Only Visual Remote Assistant (VRA) Sessions for Privacy and Compliance     Yes  
Maintain Voice Communication When Switching to Visual Remote Assistant (VRA) Photo Capture Mode Yes      
Track Real-Time Customer Onboarding and Session Activity in Visual Remote Assistant (VRA) Yes      
Protect Sensitive Data by Recording Only Key Visual Remote Assistant (VRA) Moments     Yes  
Field Service Mobile
Data Capture
Open a Cleared Form from a Deep Link in the Field Service Mobile App     Yes  
Complete Dynamic Data Capture Forms in One Voice-to-Form Session Yes      
Get a Cleaner Look for Data Capture Forms Yes      
Keep GIS Data On-Premises with ArcGIS Enterprise Support for Native GIS     Yes  
Send Field Service Technicians to a Custom LWC from a Push Notification     Yes  
Work in Arabic in the Field Service Mobile App (Beta) Yes      
Show Only Applicable Work Step Actions     Yes  
Alert Technicians to Emergency Dispatches with a Distinct Notification     Yes  
Boost Field Productivity with Native Salesforce Mobile Flows        
Filter Out-of-Stock Products on the Products Consumed Tab Yes      
Update the Field Service Mobile App to Protect Against Stolen Tokens Yes      
Field Service Operations
Fill Shifts Faster and Stay Compliant with Frontline Workforce Management     Yes  
Field Service Scheduling and Optimization
Enhanced Scheduling and Optimization
Seamlessly Book and Schedule Multiday Service Appointments Yes      
Improve Productivity and Efficiency by Optimizing Multiday Service Appointments Yes      
Expand Coverage to Include Complex Work in Rule Violation Analytics (Beta) Yes      
Scheduling Console
Start New Customers on the Scheduling Console Yes      
Orchestrate Complex Work Chains Seamlessly in the Scheduling Console     Yes  
Navigate Long-Term Schedules Effortlessly in the Scheduling Console     Yes  
Access Actions Easily from the Right-Click Menu Yes      
Visualize Multi-Day Service Appointments with Accurate Work Segments and Utilization Yes      
Find Resources Faster with Flexible Gantt Filters Yes      
Reschedule Appointments Faster by Dragging Them Onto the Gantt Yes      
Spot Holidays Across Territories and Resources with Gantt Visibility Yes      
Focus on a Single Crew in the Gantt Yes      
Stay Oriented with Smart Scheduling Console Defaults Yes      
Focus Dispatchers on What Matters Most with Color-Coded Appointment Indicators Yes      
Bundle Service Appointments Directly in the Scheduling Console Yes      

Hyperforce

Salesforce plans to make Hyperforce available on Google Cloud and MuleSoft available on Government Cloud Plus and Government Cloud Plus – Defense later this year. Sandbox Quick Create and Quick Clone are available for all Government Cloud versions. Salesforce Edge Network offers self-service routing options.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Access Salesforce in More Regions with Hyperforce     Yes  
Hyperforce Is Coming to Google Cloud Platform (GCP)       Yes
Manage Salesforce Edge Network Options from Setup   Yes    
Add Automation and Integration with MuleSoft on Government Cloud     Yes  
Sandbox Quick Create and Quick Clone Available for Government Cloud   Yes    

Industries

Learn about new features and enhancements across the Industries clouds.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Automotive
Agentforce for Automotive
Create Agents for Automotive in the New Agentforce Builder     Yes  
Help Customers Buy Vehicles with the Sales Concierge Agent on Your Website     Yes  
Managing Automotive Repossession
Monitor Delinquency with Consolidated Record Views and Recommendation Alerts     Yes  
Enforce Legal Notice Requirements During Vehicle Collections     Yes  
Create Pre-Repossession Records for Delinquent Vehicle Accounts     Yes  
Conduct Pre-Repossession Vehicle Appraisal and Financial Viability     Yes  
Conduct Structured Vehicle Repossession Assessments     Yes  
Submit Pre-Repossession Assessments for Manager Review and Approval     Yes  
Manage and Verify Vehicle Titles Before Repossession     Yes  
Capture Recovery Costs with Repossession Item Cost and Cost Books     Yes  
Pause and Resume Vehicle Repossession with Hold Management     Yes  
Assign and Coordinate Repossession Agencies for Vehicle Recovery     Yes  
Track Vehicle Locations During Repossession with Telematics     Yes  
Adjudicate Warranty Claims
Capture Every Cost Behind a Warranty Claim     Yes  
Keep Every Claim Stakeholder in One Place     Yes  
Accelerate Automotive Warranty Claim Adjudication with Agentforce     Yes  
Set Up Automotive Features with a Single Click     Yes  
New and Changed Objects for Automotive Cloud     Yes  
Communications
Agentforce for Enterprise Quoting
Build and Manage Quotes with Invocable Actions in Enterprise Sales Management     Yes  
New Invocable Actions in Enterprise Sales Management     Yes  
Communications Insights
Track Revenue Execution Across Your Pipeline with Communications Sales Insights     Yes  
Enterprise Sales Management
Access All Pricing Tools from One Place        
Process Large Quotes at Scale with Enhanced Enterprise Sales Management Capabilities     Yes  
Distinguish Blocking Errors from Bypassable Warnings in Your Working Cart        
Disconnect Bundle Products with Accurate Cart Updates in Enterprise Sales Management        
Run Custom Logic After Multi-Site Copy Completes     Yes  
Convert Customer Assets to Enterprise Orders Directly in Enterprise Sales Management     Yes  
Deep Clone Source Orders in Activated Status     Yes  
Route Users Where They Need to Be with Context-Aware Custom Notifications     Yes  
Apply a Bundle Configuration Across Matching Quote Line Items     Yes  
Protect Quote and Order Consistency with a UI Loader for Asynchronous Processes     Yes  
Navigate High-Volume Enterprise Sales Management Records with Number-Based Pagination     Yes  
Provide Clear Feedback on Cart Operations with Transient Messages     Yes  
Einstein Quick Quote for Enterprise Sales Management Is Retired        
Contract Option in Custom Discount Allocation Type Settings Is Retired        
Sort Functionality on the Product Catalog Is Retired        
Delete Discounts on Large Enterprise Quotes and Orders Yes      
Speed Up Quoting with Product Location and MACD Request PDF Uploads Yes      
Apply Mass Discounts on Large Enterprise Quotes Yes      
Remove Promotions from Large Quotes Without Timing Out Yes      
Revenue Cloud for Communications on Salesforce Platform
Set Up Revenue Cloud for Communications Features Faster with Salesforce Go     Yes  
Define Product Dependencies with Linear Relationships     Yes  
Promotions in Revenue Cloud for Communications        
Update Your Context Definition to ConsumerSalesContext     Yes  
Consumer Sales in Revenue Cloud for Communications        
New and Changed Object for Revenue Cloud for Communications     Yes  
New Connect REST APIs for Revenue Cloud for Communications     Yes  
Consumer Goods Cloud
Retail Execution
Introducing Retail Execution on the Salesforce Platform        
New Data Model and APIs for Retail Execution on the Salesforce Platform        
Plan and Complete Store Visits with Assortments and Activities        
Capture Accurate Consumer Goods Orders With Penny Perfect Calculator Yes      
Penny Perfect Calculator For Consumer Goods Orders Yes      
Visual Studio Code Based Modeler
Build and Customize Adaptive Mobile UI with the Visual Studio Code-Based Modeler        
Enable External Browser Login for Consumer Goods Cloud Mobile   Yes    
Trade Promotion Management
Define and Customize Promotions with an AI Coding Assistant   Yes    
Set Up and Customize Trade Promotion Effectiveness Analytics in a Single Guided Workflow   Yes    
Customize Trade Planning Pages with a Developer API Yes      
Support More Product Category Share Records Yes      
Manage Trade Promotions with User Experience Enhancements Yes      
Changed Apex Class in Trade Promotion Management Yes      
Build More Reliable Automated Tests for Trade Promotion Management Grids   Yes    
Gain Full Insight into Trade Promotion Management P&L Calculations Yes      
Find Values Quickly by Searching Picklists in Promotion Wizards Yes      
Education
Agentforce for Education
Share Billing Details with Your Students   Yes    
Resolve Student Absences with the Attendance Management Agent     Yes  
Track the Complete Student Journey with the Recruitment and Admissions Funnel     Yes  
Accept Transfer Credit Requests from Current Students on an Experience Cloud Site     Yes  
Configure and Localize the Dynamic Application Experience     Yes  
Unify Attendance Signals into One Trusted Record     Yes  
Automate Refund Processing for Student Overpayments   Yes    
Spread Tuition Payments with Flexible Payment Plans   Yes    
Manage Proxy Access to Student Records Through Delegated Access Management   Yes    
Manage Emergency Contacts and Authorized Pickups for Students   Yes    
Accelerate Proxy Experiences with a Portal Template   Yes    
Post Transfer Credits and Preview Degree Impact   Yes    
Automate Faculty Access to Course Data with a Standardized and Secure Model     Yes  
Keep Student Records Accurate as Curricula Evolve with Course Versioning   Yes    
Discover and Set Up More Education Features in Salesforce Go   Yes    
Automate Higher Education Statistics Agency (HESA) Regulatory Calculations     Yes  
Extend Institutional Data for MortarCAPS Reporting and Intelligence     Yes  
Student Appointment Scheduling Other Changes     Yes  
Configure Your Agentforce Education Org with AI Tools     Yes  
Build a Multi-Campus Institutional Hierarchy with AI Tools     Yes  
Plan Your Academic Calendar with AI Tools     Yes  
Build Your Course Catalog with AI Tools     Yes  
Create a Student Recruitment Agent with AI Tools     Yes  
New and Changed Objects in Education Yes      
New Metadata Types in Education   Yes    
Energy and Utilities
Access Energy & Utilities Objects with the Integration User        
Access Energy Service Agreements from the Contract Object Page Layout        
Receive Slack Notifications for Site Bulk Upload in Multisite        
Transform Pricing Capabilities in Tariff Comparison with a New Context Definition        
Simulate Tariff Comparisons Using Dynamic Runtime Usage Weights Yes      
Improve Consumer Sales Efficiency with Built-In APIs        
Boost Sales by Applying Promotions to a Quote and an Order Yes      
Agentforce for Energy & Utilities
Manage Quote Recipient Groups with Agentforce     Yes  
Compare Tariffs and Enroll Customers with Agentforce     Yes  
Automate Cart Operations with Flows and Invocable Actions     Yes  
New Connections and Program Management
Enable Entitlements and Milestones for New Utility Connections     Yes  
Assign Connection Milestones Based on Application Programs        
Assign Milestone Owners for New Connections Yes      
Monitor SLA Compliance for Connection Milestones     Yes  
Track Milestones for New Utility Connections     Yes  
Emergency Management
Manage Incidents, Service Outages, and Callouts in Salesforce Yes      
Send Emergency Callout Notifications to Service Resources     Yes  
Track Emergency Callout Compliance with Audit Trails Yes      
New and Changed Objects in Energy & Utilities     Yes  
New and Changed Invocable Actions in Energy & Utilities     Yes  
New and Changed Standard Platform Events in Energy & Utilities     Yes  
New and Changed Connect APIs in Energy & Utilities     Yes  
AI Force for Energy & Utilities
Configure Tariff Comparison with a Coding Agent     Yes  
Direct an Agent to Configure Multisite Quoting     Yes  
Set Up New Connections by Using Generative AI     Yes  
Configure Clean Energy Program Management Console with AI Assistance     Yes  
Accelerate Agentforce Energy & Utilities Setup with Solution Bundles     Yes  
Financial Services
Set Up Agentforce Financial Services from One Place   Yes    
Agentforce for Financial Services
Create Agents for Financial Services in the New Agentforce Builder     Yes  
Banking Service Assistance        
Business Relationship Plans
Track Financial Deals in Business Relationship Plans to Meet Revenue Goals     Yes  
Measure Deal Performance in Business Relationship Plans     Yes  
Flexible Hierarchies
Create Flexible Hierarchies with Rules   Yes    
Keep Flexible Hierarchies in Sync Automatically     Yes  
Set Up Flexible Hierarchies with a Coding Agent     Yes  
Digital Origination
Configure Home Loan Origination with an AI Coding Assistant   Yes    
Create Calculation and Analysis Worksheets for Origination Processes   Yes    
Meeting Concierge
Set Up Meeting Concierge with an AI Assistant     Yes  
Save Time Sending Follow-Up Emails in Meeting Concierge Yes      
Edit Document Settings Directly from the Pre-Meeting Tab Yes      
Review and Select AI-Suggested Records with Clearer Labels Yes      
New Connect REST APIs in Financial Services Cloud   Yes    
Intelligent Referral Management
Route Referrals to Specialists with Referral Assignment Engines     Yes  
Customize Success Screens for Referral Submissions     Yes  
Speed Up Referral Submissions with Auto-Filled Referrer Fields     Yes  
Households for Agentic Advisor
Manage Household Relationships with Prebuilt Flows     Yes  
Health
Agentforce for Health
Summarize Provider Claims on Demand in Payer Contact Center     Yes  
Start Every Interaction with an AI-Generated Summary     Yes  
Automate Payer Contact Center Call Deflection, Wrap-Up, and Case Creation     Yes  
Give Members Self-Service Answers to Drug Coverage Questions     Yes  
Process Document Extractions Directly from Amazon S3 Folders     Yes  
Identify the Correct Template for Document Extraction     Yes  
Health Engagement
Ingest External Care Gap Data into Agentforce Health     Yes  
Measure Care Gap Campaign Impact with a Prebuilt Dashboard     Yes  
Home Health
Transform Home Healthcare with Comprehensive Patient Visit Summaries     Yes  
Automate Home Healthcare Assessments with Ambient Listening     Yes  
Upgrade Home Visit Scheduling with Dynamic Calendar and List Views     Yes  
Accelerate Home Health Setup with AI-Guided Configuration     Yes  
Intelligent Appointment Management
Set Up Appointment Scheduling from Your AI Coding Assistant     Yes  
Track Appointment API Usage with Digital Wallet     Yes  
Reduce No-Shows with Automated Patient Journeys     Yes  
Integrated Care Management
Drive Faster Care Interventions with AI-Generated Assessment Summaries     Yes  
Optimize Response Recommendation Mapping for Assessment Questions     Yes  
Streamline Action Plan Template Assignments in Care Plan Workflows     Yes  
Set Up Intelligent Care Management with a Conversational Assistant     Yes  
Referral Management
Configure Referral Management Through Conversation     Yes  
Answer Patient Calls Around the Clock with Agentforce Voice     Yes  
Sync Referrals Automatically Between Your EHR and Agentforce Health     Yes  
Track the Full Referral Lifecycle with Tableau Next Dashboards     Yes  
Auto-populate Display Order for Action Plan Template Items     Yes  
Roll Out Agentforce Health Foundations from a Prompt     Yes  
Build Provider Search with a Conversational Setup Assistant     Yes  
Speed up Medicare Plan Enrollments with a Guided Flow     Yes  
Integrate Grants Management in Agentforce Health     Yes  
New and Changed Invocable Actions in Agentforce Health     Yes  
New and Changed Objects in Agentforce Health     Yes  
Insurance
Group Benefits
Speed Up Contract Midterm Adjustments and Renewals by Generating a Baseline Census   Yes    
Renew Expiring Group Insurance Contracts for a New Term   Yes    
Adjust Group Insurance Contracts Midterm as Customer Needs and Regulations Change   Yes    
Automate Member Plan Assignment for Straight-Through Processing   Yes    
Clone Group Census Data to Compare Plan Configurations   Yes    
Calculate Group Taxes and Fees to Meet Regulatory and Operational Costs   Yes    
Price Group Benefits Quotes and Policies with an External Rating Engine   Yes    
Process Group Enrollments, Endorsements, and Renewals in Parallel at Scale   Yes    
Adjust Member Policies Mid-Term for Life Events        
Keep Member Policies Aligned with Contract Endorsements        
Renew Member Policies for the Next Contract Term        
Review Cost Impact and Make Better Policy Lifecycle Decisions        
Configure Bespoke Member Plans for Flexible Benefits        
Review Member-Level Premiums for Greater Pricing Transparency        
Generate Contract Transactions from Policy Transactions On Demand        
New Connect REST APIs in Group Benefits   Yes    
Changed Connect REST API Request Bodies in Group Benefits   Yes    
Changed Connect REST API Response Bodies in Group Benefits   Yes    
New Connect in Apex Methods in Group Benefits   Yes    
Changed Connect in Apex Input Classes in Group Benefits   Yes    
Changed Connect in Apex Output Classes in Group Benefits   Yes    
New Invocable Actions in Group Benefits        
Brokerage
Configure Agency Billing Faster with an AI Coding Assistant   Yes    
Report on Insurance Attributes with Custom Report Types   Yes    
Link Tiers to Rate Plan Types to Choose the Right Tier Faster     Yes  
Manage Large Brokerage Policies with up to 40,000 Records   Yes    
New Connect REST APIs in Brokerage   Yes    
New Connect in Apex Methods in Brokerage   Yes    
New Invocable Actions in Brokerage        
Claims Management
Protect Claim Budgets with Automated Reserve Checks at Payment Time   Yes    
Streamline Claim Payment Approvals with Built-In Financial Authority Controls   Yes    
Improve Claim Payouts by Enforcing Policy Terms for an Insured Asset or Person   Yes    
New Connect REST APIs in Insurance Claims Management   Yes    
Changed Connect REST API Request Bodies in Insurance Claims Management   Yes    
Changed Connect REST API Response Bodies in Insurance Claims Management   Yes    
New Connect in Apex Methods in Insurance Claims Management   Yes    
Changed Connect in Apex Input Classes in Insurance Claims Management   Yes    
Changed Connect in Apex Output Classes in Insurance Claims Management   Yes    
New and Changed Invocable Actions in Insurance Claims Management        
Simplify Claim Filing for Policyholders with an AI Agent     Yes  
Set Up Insurance Products with an AI Assistant     Yes  
Set Up Insurance Products Faster with an Agentic Advisor   Yes    
New Connect REST APIs in Insurance Design Advisor   Yes    
New Connect in Apex Methods in Insurance Design Advisor   Yes    
Rate Complex Quotes Faster by Processing Quote Line Items in Parallel   Yes    
Migrate More Insurance Setup Data Between Orgs   Yes    
Quote Insurance and Non-Insurance Products from One Org   Yes    
Boost Tax and Fee Evaluation with the Constraint Rules Engine   Yes    
New and Changed Objects in Insurance     Yes  
Life Sciences
Account Management
Manage Complex Territory Alignments with Advanced Rules   Yes    
Find Accounts Faster with Relevance-Based Search on the iPad   Yes    
Enablement Coaching
Build Standardized Evaluations with the Discovery Framework     Yes  
View Historical Evaluation Scores to Track Employee Development     Yes  
Link Field Visits with Evaluations     Yes  
Complete Coaching Evaluations Anywhere with Offline Support     Yes  
Schedule and Track Coaching Sessions from Calendar     Yes  
Engagement Planning
Set Up Key Account Management Faster with an AI Coding Agent     Yes  
Clone Activity Plans Instead of Building Them from Scratch     Yes  
Review and Adjust Activity Plans in the Mobile App     Yes  
Configure Time Off Territory Categories to Meet Your Organization’s Scheduling Needs     Yes  
Engagement Execution
Prepare Life Sciences Cloud for a Field Rep’s First Visit     Yes  
Enable Voice-Based Visit Logging (Generally Available)     Yes  
Host Twilio Remote Sessions from the Desktop Site     Yes  
Capture Attendee Details Faster in Group Visits Yes      
Focus Attendee Data Entry on Samples and Marketing Items     Yes  
Request Remote Consent Signatures from Participants on Mobile Phones Yes      
Capture Consent in More Ways     Yes  
Access Custom LSC Apps Offline     Yes  
Resolve GraphQL Queries Offline in Custom LSC Apps     Yes  
Combine Multiple Components in a Single LSC App     Yes  
Event Management
Support Faster Managed Event Record Creation with Fewer Clicks   Yes    
Streamline the Managed Event Participant Creation Process   Yes    
Gain Insights into Projected Costs by Using Monetary Caps   Yes    
Stay Compliant by Limiting the Number of Events Each Account Can Attend   Yes    
Extend Account Merge to Include Estimated Expense Calculations   Yes    
Strengthen Data Monitoring by Using the New Event Management Trigger Handlers   Yes    
Intelligent Content
Capture Detailed Interaction Data Within Presentation Pages     Yes  
Manage Data Retention for Presentation Interactions     Yes  
Track Email Fragment Usage Across Your Field Team     Yes  
Work Faster in the Content Library and Presentation Player     Yes  
Reach the Right Healthcare Professionals with Automatic Email Selection on Mobile Yes      
Expand Data 360 Insights by Using Email Fragment and Presentation Data Streams     Yes  
Order Management
Set Up Order Management Features from a Single Location     Yes  
Conduct Faster, Accurate In-Store Execution with Store Check     Yes  
Manage Quoted Orders from Anywhere     Yes  
Create Consistent and Transparent Quoted Orders with Pricing Procedures     Yes  
Seamlessly Import External Remediated Content into Life Sciences Cloud   Yes    
Add Tableau Next Components to Lightning Pages     Yes  
Digital Verification Setup Is Changed for Internal and Portal Users     Yes  
New and Changed Objects for Life Sciences     Yes  
New and Changed Invocable Actions in Life Sciences     Yes  
New and Changed Connect REST API Resources in Life Sciences Cloud   Yes    
Manufacturing
Agentforce for Manufacturing
Accelerate Manufacturing Warranty Claim Adjudication with Agentforce     Yes  
Close Deals Faster in Slack with Industries Sales Assistance     Yes  
Build Manufacturing Ready Agents in the New Agentforce Builder     Yes  
Set Up Industries Sales Concierge Agent with a Single Click     Yes  
Streamline Manufacturing Orders with Guided Order Capture     Yes  
Simplify Manufacturing Sales Order Pricing with Advanced Calculations     Yes  
Accelerate Warranty Claim Refunds with Automated Parts Returns     Yes  
Tableau Next for Manufacturing
Keep Manufacturing Orders on Track from Booking to Fulfillment     Yes  
Assess Manufacturing Account Health and Retention Risk     Yes  
Compare Planned vs. Actual Product Demand Across Manufacturing Accounts     Yes  
Align Demand Plans with Product Demand Insights     Yes  
Benchmark Manufacturing Pricing and Elasticity Across Accounts     Yes  
Optimize Asset Service Management Operations     Yes  
Streamline Rebate Processing with Advanced Accrual and Payout Management     Yes  
New and Changed Objects for Manufacturing        
New Connect REST APIs in Manufacturing        
Media
Boost Win Rates with Request for Proposal Management (Generally Available)     Yes  
Drive Ad Revenue with Out-of-Home Campaigns     Yes  
Maximize Retail Impact with In-Store Media Campaigns     Yes  
Increase Campaign Impact with Sponsored Products     Yes  
Accelerate Inventory Booking with Bulk Line-Item Creation     Yes  
Expedite Media Plan Delivery with Custom Quote Line Groups     Yes  
Optimize Ad Targeting with Data 360 Audience Segments (Beta)     Yes  
Prevent Changes to Finalized Media Plans     Yes  
Accelerate Media Planning with an Enhanced Inventory Calendar     Yes  
Optimize Media Sales Configuration with AI Developer Tools
Accelerate Ad Catalog Setup with an AI Agent     Yes  
Build Ad Inventory Datasets Headlessly with AI Agents     Yes  
Discover Ad Products and Check Availability Faster with AI     Yes  
Configure Proposals and Media Plans with AI Assistance     Yes  
Configure Request for Proposal Document Intake with an AI Agent     Yes  
Discover Agentforce Media Features with Salesforce Go     Yes  
Model Product Dependencies Without Bundling     Yes  
Drive Promotions with Coupon Codes     Yes  
Expand Subscription Sales with Partial-Term Discounts     Yes  
Protect Campaign Profitability with Promotion Groups     Yes  
New and Changed Objects in Agentforce Media   Yes    
New Invocable Actions in Agentforce Media        
New and Changed Connect APIs   Yes    
Net Zero Cloud        
Nonprofit
Simplify Program and Case Management Feature Setup   Yes    
Industries Common Features
Actionable List with Data 360
Build Targeted Client Lists with Data Model Objects (Generally Available)     Yes  
Action Plans
Manage More Complex Business Processes with Action Plans Yes      
Asset Management
Accelerate Upsell and Cross-Sell Conversions with Efficient, Error-Free Quoting     Yes  
Track Unusable Inventory to Maintain Accurate Available Stock Levels     Yes  
Timesheets and Labor Cost Optimization        
New and Changed Objects for Inventory Management   Yes    
Discovery Framework
Validate Documents During Upload and Prefill Assessment Forms with AI   Yes    
Channel Revenue Management
Create Accruals that Align with Your Rebate Programs     Yes  
Optimize Payout Calculation with Advanced Rebate Payouts     Yes  
Enhance Financial Accuracy with Improved Decimal Precision     Yes  
Run Data Processing Engine Definitions On Demand     Yes  
Advanced Pricing and Orders
Calculate Advanced Pricing for Sales Orders     Yes  
Drive Accurate Order Capture with Integrated Pricing     Yes  
Criteria-Based Search and Filter
Speed Up Bulk Actions by Selecting Entire Result Sets Instantly     Yes  
Guide Users Through Screen Flows with Criteria-Based Search and Filter Intake     Yes  
Deploy Search Experiences Faster with Prebuilt Templates     Yes  
Extend Criteria-Based Search Actions to Experience Cloud Users     Yes  
Fundraising
Create Households for Person Accounts During Gift Entry     Yes  
Automatically Generate and Maintain Household Names     Yes  
Turn On and Configure Fundraising with Agents   Yes    
New and Changed Objects for Fundraising   Yes    
Grantmaking
Standardize and Secure Grant Application Evaluation Stages   Yes    
Updated Objects and Fields in Grantmaking Yes      
Industries Configure, Price, Quote (CPQ)
Apply Mass Discounts to Enterprise-Scale Quotes     Yes  
Optimize GetCartItems Responses by Filtering Unwanted Attributes     Yes  
Maintain Data Integrity with MultiEdit API Validation and Pricing Checks     Yes  
Enforce Template Access Controls and Validate Product and Promotion Eligibility at Save and Apply     Yes  
Accelerate High-Volume Cloning Operations with the cloneItems API     Yes  
Display Only Relevant Attributes during Group Cart Bulk Change Operations     Yes  
New and Changed Objects in CME Managed Package   Yes    
Stability and Accuracy Enhancements for CME Managed Package     Yes  
Omnistudio for Industries       Yes
Outbound Engagement
Create Flexible Outbound Campaigns with Custom Templates   Yes    
Maintain Brand Consistency Across All Outbound Communications with Custom Branding   Yes    
Run Outbound Engagements in the Background and Keep Working Yes      
Simplify Communications with Generic Events Yes      
Message Multiple Customers at Once from List Views   Yes    
New and Changed Objects in Outbound Engagement   Yes    
Program and Case Management
Drive Participant Engagement and Save Staff Time with the Program Participant Portal Template     Yes  
Stage Management
Run Tasks on Demand to Meet Regulatory and Customer Deadlines   Yes    
Supplier Engagement
Accelerate Scope 3 Reporting with Supplier Management     Yes  
New and Changed Objects in Supplier Engagement   Yes    
Unified Catalog
Build Reusable Service Intake Forms with Custom Components Yes      
Modify Request Details After Submission Yes      
Display Context Attribute Values on Request Records Yes      
Deploy Components on Lightning Web Runtime Experience Cloud Sites   Yes    

Marketing

Personalize every moment of engagement across the customer lifecycle and drive growth for your business with the latest features and enhancements for marketing.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Marketing Cloud Next
Agentforce
Run Self-Optimizing Agentic Campaigns     Yes  
Create Agentic Campaign-Ready Content Instantly     Yes  
Turn Marketing Leads into Qualified Sales Pipeline with the Buyer Engagement Agent     Yes  
Turn Marketing Strategy Into Executable Plans with Agentforce     Yes  
Planning and Operations
Simplify Marketing Planning and Operations Discovery and Setup     Yes  
Execute Diverse Strategies with Goal-Driven Marketing Programs     Yes  
Connect Campaigns to Programs and Goals They Support     Yes  
Scale Operations with Built-In Compliance, Easy Coordination, and Unified Calendar     Yes  
Campaigns and Flows
Automate Follow-Up Tasks with Marketing Completion Actions Yes      
Keep Tabs on Campaign Content and Performance Metrics Yes      
Use Custom Flow Templates from a Campaign Yes      
Content Management
Delete Content and Folders in Bulk in Marketing Workspaces Yes      
Monitor Performance of Content Blocks with Impression Region Tracking Yes      
Personalize Content in Channels with Scripting Support Yes      
Build Personalization Once and Reuse It Across Every Channel Yes      
Keep Your AI Agents and Teams on Brand with Brand Center Yes      
Reuse Agentic Content Blocks in Email, SMS, MMS, and RCS Yes      
Show or Hide Dependent Form Fields Based on User Input        
Email and Messaging
Test Personalized Content as Any Recipient Yes      
Fix Tracked Links with Post-Send Link Editing       Yes
Track Link Engagement with UTM and Custom Link Parameters       Yes
Localize Emails Faster with Built-In Language Variants Yes      
Choose the Best Content with Recommenders Yes      
Fix Email Deliverability Problems with Step-by-Step Guidance     Yes  
Monitor Email Deliverability Health and Receive Automatic Alerts     Yes  
Archive High-Volume Emails in Your Own Cloud Storage Yes      
Route Outbound Emails Through Your Own Mail Servers Yes      
View an Email as a Web Page Yes      
Archive Outbound Emails with Compliance BCC   Yes    
Distributed Marketing and Alerts
Define Content Requirements for Distributed Marketing and Alerts Yes      
Deliver Email Templates Faster to Non-Marketing Users Yes      
Personalize and Send Distributed Marketing Messages at Scale Yes      
Find Recommended Templates Using the Distributed Marketing Agent     Yes  
Launch Distributed Marketing and Alerts from Custom Lightning Web Components Yes      
Add Approved Attachments to Email Templates Yes      
Channels
Do More with RCS Messaging in Marketing Cloud Next   Yes    
Reach WhatsApp Recipients with Usernames via Business-Scoped User IDs Yes      
Prepare for the WhatsApp Account Model Update   Yes    
Answer Unmatched Inbound SMS and WhatsApp Messages with a Default Response Yes      
Send High Throughput Flash Messages to Targeted Mobile Audiences Yes      
Audiences
Build and Clone Marketing Lists Directly from Your Workflow Yes      
Automatically Update Consent Data in Record-Triggered Flows Yes      
Gain More Control over Preference Page Design and Subscription Content Yes      
Skip the Wait When Sending Emails to Contact and Lead Lists Yes      
Marketing for Retail
Launch Retail Journeys Faster with Prebuilt Triggers and Flow Templates     Yes  
Notify Shoppers About New Products in a Top Category     Yes  
Target Marketing Triggers More Precisely with New Configuration Options Yes      
Distribute Unique Coupon Codes in Your Marketing Messages Yes      
Reporting and Analytics
Analyze B2B Marketing Impact with Ready-to-Use Dashboards Yes      
Track SMS Flow and Engagement Metrics in Flow Builder   Yes    
Measure Accurate SMS Click Rates with Bot Click Detection   Yes    
Track Mobile Push Performance in Your Content Performance Dashboard       Yes
Setup and Admin
Set Up Marketing Cloud Next in One Place with Salesforce Go     Yes  
Extend Marketing Cloud Next Access to Platform Plus Users     Yes  
Republish Your Marketing Cloud Next Landing Pages (Release Update)   Yes    
Add New Fields and Individual Records Easily to Marketing Objects Yes      
Manage the Sales Data Kit Independently Yes      
Centralize Your Web Tracking and Consent Banner Setup     Yes  
Build a Marketing Object Schema from Scratch Yes      
Test Marketing Object Changes in a Sandbox and Sync with Data 360 Yes      
Development & APIs
Create and Manage Content Programmatically Using Connect API   Yes    
Send Emails with Direct Email Send API   Yes    
Customize Content with Newly Supported AMPscript and Handlebars Functions   Yes    
Load and Query Marketing Object Data at Scale with Bulk API Yes      
Marketing Cloud Account Engagement
Disable Email Open and Click Tracking     Yes  
Next Gen Features        
Marketing Cloud Engagement
Marketing Cloud Engagement+
Reuse Marketing Cloud Engagement Images in Marketing Cloud Next Content Builder   Yes    
Connect Marketing Cloud Engagement to Data 360 with Salesforce Go     Yes  
Reduce Duplicate Records with More Out-of-the-Box Match Rules Yes      
Enable Two-Way Conversations for Marketing Cloud Engagement Emails   Yes    
Import a Data Extension into a Marketing Object Yes      
Journey Builder and Automation Studio
Prevent Filename Errors with Case-Insensitive Date and Time Tokens in Automation Studio   Yes    
Troubleshoot Decision Splits with More Data   Yes    
Avoid Duplicate Email Sends in Journey Builder   Yes    
Identify Journey Issues on a Consolidated Dashboard   Yes    
Messaging
Connect Multiple Marketing Cloud Accounts to One Data Cloud Instance for WhatsApp Yes      
Reach WhatsApp Users with Usernames Using Business-Scoped User IDs Yes      
Skip Template Pre-Approval for WhatsApp Utility Messages with Direct Send Yes      
Prepare for WhatsApp Service and Utility Message Pricing Changes Yes      
Prepare for the WhatsApp Account Model Update   Yes    
Security
Monitor the Security Posture of Your Account with the Security Dashboard Yes      
Monitor Data Extension Access Events with Advanced Audit Trail Yes      
Protect Against Phishing by Using Platform Authentication Systems Yes      
Configure Your Login Allowlist Based on Recommended IP Ranges Yes      
Reauthenticate Using MFA for Security Tasks Yes      
Update Single Sign-On Accounts to Use MFA Yes      
Prepare to Rotate Client Secrets for Installed Packages Yes      
Protect Your Integrations with Automatic Client Secret Revocation Yes      
Review Client Secret Statuses on the Installed Packages Summary Page Yes      
Review New and Upcoming Security Requirements for Marketing Cloud Engagement     Yes  
Other Changes in Marketing Cloud Engagement
Provision and Secure Proxied Custom Domains for Your Sender Authentication Package Yes      
Prevent Import API Jobs from Importing Stale Data Yes      
Prepare for the Retirement of Emotional Tone Insights        
Expand Marketing Operations Automation with New Tools for the MCP Server     Yes  
Archived Release Notes Yes      
Marketing Intelligence
Data Management
Backfill up to a Year of Historical Data from API Connectors Yes      
Review Recent Pipeline Run Success Rates Yes      
Identify Expired Authentication Tokens in Connection Management Yes      
Validate Ingested Data Faster with Pivot Tables Yes      
Budget Reallocation in Marketing Intelligence
Get Data-Driven Recommendations for Campaign Performance (Beta) Yes      
Salesforce Personalization
Explore Salesforce Personalization Resources Yes      
Update Experiment and Attribution Analytics on Demand Yes      
Drive B2B Sales with Objective-Based Account Recommendations Yes      
Enhance Marketing Cloud Campaigns with Salesforce Personalization Yes      
Extend Personalization Campaigns with Added Strategy and Channel Support Yes      
Analyze Experiment Results with the Data Visualization Tab Yes      
Deliver Personalized Mobile Experiences Without Rebuilding Your App   Yes    
Loyalty Management
Reduce Event Consumption with Smarter Loyalty Transaction Journal Creation     Yes  
Optimize Storage with Just-in-Time Member Currency Record Creation     Yes  
Use Mixed Expiration Models for Subtypes of Activity-Based Currencies     Yes  
Increase Engagement by Rewarding Members at Multiple Milestone Targets of an Activity Yes      
Maximize Loyalty Promotion ROI with Predictive AI     Yes  
Apply Discounts and Issue Rewards in a Single API Call     Yes  
Analyze Loyalty Programs with More Tableau Next Dashboards     Yes  
Simplify Loyalty Widget Deployment with Lightning Out 2.0   Yes    
Save Time with Incremental Data Kit Upgrades for Loyalty Management   Yes    
Set Up Loyalty Programs with AI Tools     Yes  
Enrich Your Loyalty Program with AI Tools     Yes  
Onboard Partners into Your Loyalty Ecosystem with AI Tools     Yes  
Build Complex Loyalty Promotions with AI Tools     Yes  
Enroll Loyalty Members and Resolve Service Cases with AI Tools     Yes  
New and Changed Objects in Loyalty Management   Yes    
Real-Time Offer Management
Global Promotions Management
Create Promotions That Adapt to Each Customer's Purchase Behavior   Yes    
Control How Promotions Stack by Using Custom Evaluation Groups Yes      
Create Industry-Specific Promotions with Decision Tables and Custom Eligibility Rules Yes      
Validate Coupon Codes Before Customers Apply Them   Yes    
Apply Rewards to All Eligible Products or Categories in Buy X, Get Y Promotions Yes      
Give External Systems Access to Promotion Details with the Promotion Summary API   Yes    
New and Changed Objects in Global Promotions Management   Yes    
Offer Management
Manage Offers and Promotions from the Real-Time Offer Management Unified Console Yes      
Set Up Offer Management Faster with Salesforce Go   Yes    
Make Smarter Decisions with the Offer Analytics Yes      
Control Which Offers Appear in Offer Personalised Recommendations   Yes    
Create Offers and Promotions from Briefs with Agentforce Yes      
Personalize SMS, Push Notifications, and WhatsApp Messages with Offer Treatments Yes      
Show Personalized, Real-Time Offers in Your Mobile Apps   Yes    
Create and Manage Promotions and Offers from Your Experience Cloud Site Yes      
Find Data Kits Easily with the New Real-Time Offer Management Name   Yes    
New and Changed Objects in Offer Management   Yes    
Referral Marketing
Boost Referral Conversion in Mobile-First Markets with SMS Notifications     Yes  
Monitor Referral Promotion Performance by Using Tableau Next Dashboards     Yes  
Simplify Referral Widget Deployment with Lightning Out 2.0     Yes  

MuleSoft

Use the MuleSoft Anypoint Platform suite of products to connect and integrate apps, systems, and data across your enterprise. Streamline operations by building and automating processes with clicks instead of code.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
MuleSoft Integration Intelligence   Yes    

Partner Cloud

Accelerate business growth by expanding partner connectivity and advancing data transparency through secure record sharing and synchronization. Deliver consistent customer experiences by using brand-compliant marketing content directly within Experience Cloud sites.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Manage Marketing Development Funds with Agentforce Partner Success Agent Yes      
Automate Objective Management and Link Records for Joint Business Plans     Yes  
Discover and Enroll in Vendor Campaigns from Campaign Marketplace     Yes  
Track Partner Activity Across Customer Interactions     Yes  
Enhance Partner Experiences with Loyalty and PEM Components in Partner Central     Yes  
Enhance Partner Experiences with PEM Components in Partner Central (Enhanced)     Yes  
Enable Partners to Create Joint Business Plans     Yes  
Book Appointments on Partner Calendars with Einstein Activity Capture     Yes  
Register Partner Deals Faster with Conversational AI     Yes  
Launch Partner Enablement Faster with Prebuilt Track Templates     Yes  

Platform

Explore the latest Platform enhancements designed to help you build, secure, and scale custom applications and automated workflows with greater speed and flexibility.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
AgentExchange
Enhance Solution Discovery with an AI-Powered Summary (Beta)   Yes    
Add MCP Server Tools to Your Agentforce Agents   Yes    
Browse MCP Servers with Dedicated Cards on Agentforce Registry   Yes    
Install AgentExchange Apps Without Leaving Your Workflow   Yes    
Request App Installs and Updates From Your Admin (Beta)   Yes    
Assign Install Request Approvers in Your Org (Beta)   Yes    
Identify FDE Partner Network Consultants on AgentExchange Yes      
Identify Partner of the Year Award Winners on AgentExchange Yes      
Evaluate AgentExchange Solution Listings Faster with a Redesigned Listing Page Yes      
Evaluate Consulting Partners Faster with a Redesigned Listing Page Yes      
Find Solutions Faster with a Redesigned AgentExchange Navigation Menu Yes      
Shop AgentExchange with Recommendations Tailored to Your Org Yes      
Find Slack and Tableau Solutions in AgentExchange Yes      
Extend Your AI Assistants with Skills and Plugins from AgentExchange Yes      
AgentExchange Partners
Sell External Products as SaaS or Professional Services with the Go-To-Market App   Yes    
Renew Customer Contracts in the Go-To-Market App   Yes    
Set Multi-Year Contract Terms for Private Offers   Yes    
Verify Email-Sending Domains to Create New Templates and Trialforce Source Orgs   Yes    
View the FDE Badge on Your AgentExchange Listing Yes      
Create and Track Trial Orgs with AI Skills   Yes    
Manage Dev Hub from Your Coding Client with an AI Skill   Yes    
See Your Partner of the Year Badge on Your AgentExchange Listing Yes      
See a Modernized Look for Your AgentExchange Solution Listings Yes      
Build Secure UI Bundles That Pass AgentExchange Security Review   Yes    
See How AI Speeds Up Your AgentExchange Security Review   Yes    
Apex
Handle Larger Datasets with Increased Apex Heap Limits   Yes    
Custom Sharing Reason Available on Standard Objects        
Avoid Workflow Disruptions by Enabling Elastic Limits for Batch Jobs (Beta)     Yes  
Test Elastic Limits by Overriding the Asynchronous Apex Job Limit in Nonproduction Orgs     Yes  
Test External Services and HTTP Callouts in Apex Integration Tests (Developer Preview)     Yes  
Filter Test Discovery API Results with the testLevel Parameter   Yes    
Resolve Field Name Conflicts in Managed Package SOQL Queries   Yes    
Block Apex Anonymous Code Execution from Managed Packages (Release Update)     Yes  
Build and Use Richer Development Tools with the Apex Symbol API (Beta)   Yes    
Reduce Overhead by Recompiling Only Invalid Apex Classes and Triggers     Yes  
Get Compiler Warnings for Apex API Versions 9.0 Through 19.0   Yes    
Process Data 360 Data Model Objects with Apex Cursors (Beta)   Yes    
API
Get Notified About Composite API Requests with EventLogFile Event Types        
Other Improvements to Generating an OpenAPI Document for sObjects REST API (Beta)        
Update Instanced URLs in API Traffic (Release Update)     Yes  
Control Your Salesforce Edge Network Routing with Self-Serve Setup   Yes    
Streaming API Replay Tightening   Yes    
Assign Use Any API Auth Permission for SOAP login() (Release Update)   Yes    
Simplify REST API Version Management   Yes    
Ingest Marketing Object and Consent Data at Scale with Bulk API 2.0   Yes    
SOAP API login() Call in SOAP API Versions 31.0 Through 64.0 Is Being Retired (Release Update)     Yes  
Compare Values Between Fields in SOQL (Beta)   Yes    
Salesforce Platform API Versions 31.0 Through 40.0 Are Being Retired   Yes    
API Catalog
Authenticate to External MCP Servers with Per-User Credentials in API Catalog and Headlessly   Yes    
Create Custom Salesforce-Hosted MCP Servers Headlessly   Yes    
DevOps
Save Time by Importing Jira Work Items into Lifecycle Center     Yes  
Manage Change, Releases, and AI Governance in One Place with Lifecycle Center        
Govern Coding Agents at Scale with Lifecycle Center Governance (Beta)     Yes  
Track Agentforce Vibes Usage in DevOps Center with Agentic Development (Developer Preview)     Yes  
Govern Coding Agents at Scale with Lifecycle Center Governance (Beta)     Yes  
Catch Deployment Errors Early with Validate-Only Deployment     Yes  
Enterprise Messaging
Platform Events
Event Studio Now Shows More Configuration Details and Recommendations   Yes    
Standard Volume Platform Events End of Life   Yes    
Roll Back Platform Event Trigger Transactions on Unhandled Exceptions   Yes    
Experience Cloud
Simplify Custom Domain Management with a Stable Target Host Name   Yes    
Aura and LWR Sites
Open the Next Work Item from the Same Orchestration Run in Experience Builder   Yes    
Launch a Native Agentforce Panel in Mobile Publisher Apps        
Experience Delivery (Beta) Is Discontinued   Yes    
Experience Builder Agent (Beta) Is Discontinued   Yes    
Security and Sharing
Send Site Emails from a Verified Address with Email Domain Substitution     Yes  
Pinpoint Fields with Sensitive Data to Hide from Guest Users   Yes    
Send Sensitive Emails Securely with a Secondary Sender Email Address     Yes  
Conceal Personal Information Fields from Guest Users (Release Update)     Yes  
Other Changes        
External Services
Streamline Flow Integrations with External Services Support for Any Type   Yes    
General Setup
Add Multiple Flow Approval Processes to a Record with the Request Approvals Component in Lightning App Builder     Yes  
Open the Next Work Item from the Same Orchestration Run in Lightning App Builder     Yes  
Make Inline Editing in List Views More Flexible     Yes  
Enable Field History Tracking for Users (Generally Available)   Yes    
View Setup Audit Trail Permission to Access Setup Audit Trail (Release Update)     Yes  
Monitor Org Health and Usage from Setup   Yes    
Globalization
Review Updated Label Translations   Yes    
User Interface Language Translations to Catalan and Basque Are Generally Available   Yes    
Enable ICU Locale Formats (Release Update)   Yes    
Lightning App Builder
Add the Follow Button to the Dynamic Highlights Panel   Yes    
Build Reusable Quick Action Experiences with Page-Based Quick Actions (Beta)   Yes    
Lightning Components
Get the Latest LWC Changes with LWC API Version 68.0   Yes    
Use Programmatic Anchor Clicks for Same-Origin URLs   Yes    
Control Navigation Items in Lightning Console Apps   Yes    
Use Third-Party Web Components in LWC (Generally Available)   Yes    
AI Tags for LWCs and Aura Components Are No Longer Supported Yes      
Refresh State Manager Data        
Accelerate Lightning Development with LWC Skills   Yes    
Microfrontend (UI Embedding)
Embed External Web Apps with Salesforce Microfrontend (UI Embedding) (Generally Available)   Yes    
Exchange Data Between Salesforce and an Embedded App (Generally Available)   Yes    
Show an Embedded App in the User's Language (Generally Available)   Yes    
Give Embedded Apps a Consistent Salesforce Look (Generally Available)   Yes    
Resize Embedded Apps Automatically to Fit Their Content   Yes    
Protect Users from Losing Unsaved Work in Embedded Apps   Yes    
Make Embedded Regions Accessible to Screen Reader Users   Yes    
Build Embedded Apps in Your Preferred Web Framework   Yes    
Build the Embedding Bridge Without a Salesforce Package   Yes    
Start UI Embedding Projects Faster with a CLI Template (Beta)   Yes    
Learn UI Embedding from Working Sample Apps   Yes    
Lightning Components Release Updates
Remove Non-Public Fields from Custom Object Data in Aura Action Responses (Release Update)     Yes  
Mobile
Agentic Mobile Apps       Yes
Salesforce Mobile App
Everything That’s New in the Salesforce Mobile App     Yes  
Mobile Publisher
Launch a Native Agentforce Panel in Mobile Publisher Apps        
Update Your Mobile Publisher App for Stronger Mobile Security   Yes    
Packaging
Automate Managed Package Post-Install Configuration with an AI Skill   Yes    
Platform Development Tools
Salesforce CLI   Yes    
Agentforce Vibes Extension   Yes    
Agentforce Vibes IDE   Yes    
Agentforce DX   Yes    
Developer Console        
Salesforce DX MCP Server   Yes    
Salesforce Extensions for Visual Studio Code   Yes    
Scalability
Analyze Scale Test Results with Agentforce for Scale       Yes
Monitor Org Health with Scale Center       Yes
Generate Multi-Framework Insights in Scale Center (Beta)     Yes  
Find Duplicate Code and Scan from Your IDE with ApexGuru       Yes
Web Console        
Agentforce Conversation Client (ACC)
Keep Your Prompt in View in the Agentforce Panel   Yes    
Platform Licensing and Digital Wallet
Protect Custom Object Access with Unified Employee License Restrictions   Yes    
Defer Sharing Calculations for Bulk Unified Employee License Updates   Yes    
Access the Chatter Profile Page to Designate Employee Users   Yes    
Unblock Connected App OAuth Installations in Pre-2018 Developer Orgs   Yes    
Gain Deeper Visibility into Slackbot Usage via Digital Wallet     Yes  
Track Agentforce Vibes Usage in Scratch Orgs in Digital Wallet     Yes  
Export License Utilization Data from Digital Wallet     Yes  
Check Out the New Digital Wallet Home Page and Left-Side Navigation     Yes  
Digital Wallet Consumption Analytics Dashboard Enhancements     Yes  
Permissions and Sharing
Keep Manual Shares When Transferring Records     Yes  
Enable Profile Filtering (Release Update)     Yes  
Update Apex Code and Flows for Changed Sharing Recalculation Behavior (Release Update)     Yes  
Salesforce CMS
Create and Manage Brands in Enhanced CMS Workspaces   Yes    
Delete Content and Folders in Bulk in Enhanced CMS Workspaces   Yes    
Improve Semantic Search with the Latest CMS Base Data Kit and Search Index        
Salesforce Connect
Salesforce Connect Cross-Org Adapter Legacy Authentication Is Being Retired (Release Update)   Yes    
Salesforce Functions
Salesforce Functions Is Being Retired       Yes
Lightning Design System
Give Your Users the Option of Dark Mode (Generally Available)     Yes  
Accelerate Lightning Development with SLDS AI Skills Yes      
Customize Components with the SLDS 2 Styling API and Component-Level Hooks (Developer Preview) Yes      
Lightning Design System Component Blueprints Updates Yes      
Sandbox and Scratch Orgs
Manage the Full Lifecycle of Your Sandboxes with AI Skills   Yes    
Create, Compare, and Manage Scratch Orgs with AI Skills   Yes    
Data Mask & Seed
Detect PII Proactively in Your Masking Policies   Yes    
Mask with Locale-Specific Data   Yes    
View Object Field API Names Directly in Masking Policies   Yes    

Public Sector

Bring taxpayer data together with Taxpayer 360 and show it to constituents on a self-service portal. Agentforce helps handle routine tax inquiries with complex cases passed to human agents. Let constituents apply for multiple benefit programs in one application and check their eligibility across programs. Adapt claims submission forms to your workflows, and use Outbound Payments to extract invoice data. Guide applicants through license and permit intake with Agentforce, and collect service fees with Inbound Payments. Engage job candidates with AI-powered self-service and targeted recruitment campaigns. Schedule constituent visits, inspections, and other interactions, and assign the right worker to each location. Use semantic search to find relevant content in files stored in Amazon S3.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Tax and Revenue Management for Agentforce Public Sector
Build a Unified Taxpayer 360 Profile     Yes  
Provide Constituents a Self-Service Tax Portal     Yes  
Deflect Taxpayer Inquiries Automatically with Agentforce     Yes  
Benefit Management for Agentforce Public Sector
Apply for Multiple Benefits in a Single Application     Yes  
Evaluate Eligibility Across Benefit Programs Simultaneously     Yes  
Accelerate Benefit Application Intake with Automatic AI-based Data Prefilling     Yes  
Capture Program-Specific Details During Benefit Applications     Yes  
Capture Authorized Representatives Information     Yes  
Outbound Payments for Agentforce Public Sector
Catalog Services and Pricing with Product Catalog Management   Yes    
Claims Submission for Agentforce Public Sector
Authorize and Track Service Delivery Access Across Benefit and Non-Benefit Programs   Yes    
Customize Claims Submission Forms and AI-Based Invoice Extraction     Yes  
License, Permit, and Inspection Management for Agentforce Public Sector
Guide License and Permit Applicants with Agentic Application Intake     Yes  
Collect Fees for Public Sector Services with Inbound Payments (Generally Available)     Yes  
Add Ad Hoc Tasks During Visits        
Search for Locations and Addresses by Name     Yes  
Talent Recruitment Management for Agentforce Public Sector
Collect Consent from Applicants     Yes  
Run Targeted Recruitment Campaigns     Yes  
Automate Recruitment, Education, and Interaction Workflows with Action Plans     Yes  
Workforce Scheduling for Agentforce Public Sector
Set Up Workforce Scheduling for Your Entire Workforce     Yes  
Unified Scheduling
Manage Onsite and Field Work     Yes  
Schedule Onsite Interactions with Agency Employees     Yes  
Manage Your Workforce in the Workforce Scheduling Operations Console     Yes  
Simplify Appointment Scheduling with Unified Scheduling Flows     Yes  
Automate Appointment Management with the Workforce Scheduling Agent     Yes  
Field Scheduling
Schedule and Optimize Field Work with Workforce Scheduling     Yes  
Shift Scheduling
Plan Workforce Coverage with Shift Management     Yes  
Field App
Complete Field Work Offline in the Salesforce Field Service Mobile App     Yes  
Track Supplier Risk Across Your Multi-Tier Supply Chain (Pilot)       Yes
Discover Amazon S3 File Content Semantically with Agentforce     Yes  
Accelerate Setup with Salesforce Go     Yes  
New and Changed Objects in Agentforce Public Sector   Yes    
New and Changed Connect REST APIs in Agentforce Public Sector   Yes    
New Connect in Apex Class in Benefit Management   Yes    
New Connect REST API and Apex Methods in Tax and Revenue Management   Yes    
New Invocable Actions in Public Sector Solutions   Yes    
Public Sector Namespace   Yes    

Revenue Management

Learn about new features and enhancements for Agentforce Revenue Management.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Simplify Revenue Cloud Feature Discovery and Setup
Launch the Revenue Cloud Solution for Subscription Selling   Yes    
Orchestrate High Tech Order Scenarios by Using a Prebuilt Template   Yes    
Configure Billing Features Faster   Yes    
Revenue Cloud Accelerators
Build Revenue Management Faster with Prebuilt Design Foundations   Yes    
Create Quotes Faster with Opportunity Data   Yes    
Share Quote Documents and Track E-Signatures from Salesforce   Yes    
Validate Orders Before Activation   Yes    
Connect Order Fulfillment to Field Service   Yes    
Promotions in Revenue Management
Increase Sales with Promotions in Revenue Management     Yes  
New and Changed Objects for Promotions in Revenue Management Yes      
Large Transactions and Quote Processing
Sync Large Quotes to Opportunities Without Interruption     Yes  
Recover Faster from Quote and Order Calculation Errors     Yes  
Speed Up Large Quote Operations with Automatic Context Reuse     Yes  
Generate Documents for Quotes with 15,000 Line Items     Yes  
Transform Context Data in Large Transactions     Yes  
Apply Configuration Rules Across 15,000 Line Items     Yes  
Clone Large Quotes and Orders Yes      
Price Quotes and Orders with Up to 15,000 Lines     Yes  
Product Catalog Management
Simplify Product Configuration with Custom Attribute and Category Ordering Yes      
Reuse Existing Simple Products as Bundles Yes      
Guide Sales Reps Through Product Setup with Dynamic UI Controls Yes      
Discover Products Faster by Using Price Book Filters Yes      
Find Products with Prefix Matching and Partial Search Yes      
See Instant Updates in Product Discovery While Building Quotes Yes      
Get Accurate Product Details with Automated Product Cache Management Yes      
Get Faster Product Pricing with List Price Caching Yes      
Changed Connect REST APIs in Product Catalog Management   Yes    
runtime_industries_cpq Namespace   Yes    
Salesforce Pricing
Reduce Pricing Errors and Improve Deal Transparency on Ramp Deals Yes      
Keep Calculated Values in Context with Local List Variables Yes      
Tailor Pricing Rules for Multiple Industry Clouds Yes      
Prorate with High-Velocity and Short-Term Sales Models Yes      
Avoid Integration Parsing Errors from Pricing API Decimal Values Yes      
New and Changed Connect REST APIs in Salesforce Pricing   Yes    
Product Configurator
Prevent Constraint Conflicts When Sharing Attributes and Relations        
Enforce Per-Bundle Product Requirements Regardless of Order Size        
Optimize Performance for Revenue Management (Release Update)        
Updates in Default Product Configurator Flow     Yes  
Changed Object in Product Configurator     Yes  
Changed Connect REST API in Product Configurator   Yes    
Transaction Management
Limit a Procedure Plan to a Specific Industry Yes      
Gain Transaction Flexibility with Backdated Asset Changes Yes      
Maintain Time Zone Accuracy for Asset Lifecycle Changes Yes      
Gain Pricing Flexibility with Price Amendments Yes      
Accelerate Transaction Updates with Advanced Filters Yes      
Generate Documents for Quotes via CLM Yes      
Edit Accurate Quotes and Orders in Sales Transaction Line Editor with Autorefresh     Yes  
Organize Sales Transaction Line Editor Actions into Button Groups for Efficient Editing     Yes  
Build Focused Quote Line Item and Order Product Pages with Dynamic Forms        
Sync Quote to Opportunity     Yes  
Changed Connect REST API in Transaction Management   Yes    
New Invocable Action in Transaction Management     Yes  
Stack Renewals on Termed Assets with an Active Future-Dated Renewal Yes      
Ramp Deals
Backdate Amendments, Renewals, and Cancellations for Ramp Deals to Adjust Billing Yes      
Apply Compound Price Uplifts to Multiyear Ramp Deals to Adjust Pricing Over Time     Yes  
Advanced Approvals
Extend Slack Approval Notifications to Group and Queue Members     Yes  
Keep Approval Workflows Moving with Advanced Approval Delegation     Yes  
Limit Approval Work Item Visibility to Keep Review Steps Confidential     Yes  
New Objects in Advanced Approvals Yes      
Dynamic Revenue Orchestrator
Orchestrate Backdated and Future-Dated Contract Changes Automatically Yes      
Streamline Fulfillment of Ramped Asset Amendments Yes      
Eliminate Fulfillment Delays by Using Staged Assetization for Ramped Products Yes      
Automate Multiyear Ramp Deal Orchestration with Sequenced Steps Yes      
Align Fulfillment Dependencies by Using Custom Scopes Yes      
Clone and Reuse Fulfillment Workspaces Yes      
Navigate Orders Easily with the Enhanced Decomposition Viewer Yes      
Changed Objects in Dynamic Revenue Orchestrator Yes      
Usage Management
Adapt Subscriptions When Customer Needs Change   Yes    
Respond to Growth with Early Ramp Renewal   Yes    
Win Back Customers by Restoring Lapsed Subscriptions   Yes    
Prevent Usage Summary Failures by Updating Overridden Flows   Yes    
New and Changed Objects in Usage Management     Yes  
Billing
Customer 360
Visualize Billing Schedule Lifecycles with Timelines   Yes    
Prioritize Collections with Invoice Aging Summaries on Accounts   Yes    
Review All Impacted Split Invoices Before Posting, Voiding, or Deleting   Yes    
Billing Schedules and Billing Arrangements
Change Billing Frequency on Active Subscriptions Anytime   Yes    
Support Flexible Billing With Weekly Cadences   Yes    
Bill Every Few Weeks, Months, or Years Instead of Every Term   Yes    
Honor Future-Dated Billing Suspensions During Invoicing   Yes    
Automate Billing Schedule Reconciliations for Early Renewals of Future-Dated Orders   Yes    
Track Ramp Deal Details on Billing Schedules   Yes    
Automate Compound Price Uplifts for Multiyear Ramp Deals   Yes    
Invoice Management
Generate Invoices Across Accounts for Owned and Billed Charges   Yes    
Advance Migrated Billing Schedules Without Rebilling by Using Catch-Up Bill Runs   Yes    
Generate Invoice Documents Automatically During Invoice Batch Runs   Yes    
Generate Context-Rich Sequence Patterns with Dynamic Fields   Yes    
Set Invoice Target Dates by Calendar Day or Billing Period Count   Yes    
Preview Future Invoice Charges with Billing Forecast   Yes    
See Product Charges Together on an Invoice   Yes    
Tax Management
Extend the Revenue Standard Tax Engine to Match Your Tax Rules   Yes    
Payments and Refunds
Send Level 2 and Level 3 Payment Data Through a Native Payment Gateway   Yes    
Save Digital Wallets for Future Invoice Payments   Yes    
Accept Regional Payment Methods in the Self-Service Billing Portal Through Native Gateways   Yes    
Add Billing Self-Service Components in LWR Experience Cloud Sites   Yes    
Manage Saved Payment Methods in Aura Experience Sites   Yes    
Refund Available Credit Balances to Customer Accounts   Yes    
Reconcile Payment Advice and Bank Data with Lockbox Processing   Yes    
Collections
Prioritize and Act on Overdue Invoices in the Collections Specialist Console   Yes    
Orchestrate Cart-to-Cash Checkout Flow With a Single API Call   Yes    
New and Changed Objects for Billing   Yes    
New and Changed Connect REST APIs in Billing   Yes    
Changed Metadata Types in Billing   Yes    
New and Changed Invocable Actions in Billing   Yes    
Salesforce Contracts
Apply Contract Governance Policies Consistently with Document Playbooks Yes      
Reduce Contract Risks by Analyzing Every Redline with AI Yes      
Protect Sensitive Setup Data by Removing Elevated Permissions from Runtime Users Yes      
Track Recipient Signing Progress for Document Envelopes Yes      
Author Contracts in Government Cloud Yes      
Add Clauses to Quotes from Your Clause Library Yes      
Use Salesforce Contracts with Lightning Platform Licenses     Yes  
New and Changed Objects in Document Generation and Contracts     Yes  
New Connect REST APIs in Salesforce Contracts   Yes    
Salesforce Document Generation
Populate Clause Content with Merge and Placeholder Tokens Yes      
Eliminate Manual Template Updates When Clause Content Changes Yes      
Generate Documents That Include Tables in Rich Text Fields Yes      
Handle Document Generation Timeouts with Configurable Retry   Yes    
Agentforce for Revenue Management
Accelerate Approval Decisions with Approval Agent Yes      
Salesforce CPQ and Advanced Approvals Managed Package Security Enhancements Yes      
Go from Setup to Approvals in Revenue Management Faster with an AI Agent (Beta)
Set Up Revenue Management in Minutes with an AI Agent (Beta)     Yes  
Build a Revenue Management Product Catalog Just by Describing It to an AI Agent (Beta)     Yes  
Set Up Revenue Management Pricing in Plain Language with an AI Agent (Beta)     Yes  
Set Up Product Configuration Rules Conversationally with an AI Agent (Beta)     Yes  
Protect Margins by Routing Discount Approvals on Quotes with an AI Agent (Beta)     Yes  

Sales

Sales Cloud is now Agentforce Sales. You may see references to Sales Cloud in our application and documentation. Learn about the latest features from Sales to supercharge sales team productivity and operations. Sales features are released as often as monthly, so check here for the latest information.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
AI Agents for Sales
Agentforce Engagement
Agentforce Lead Nurturing is Changing to Agentforce Engagement   Yes    
Create More Flexible Engagement Agents with the New AgentForce Builder   Yes    
Exert Greater Control over Manual Review of Lead Nurturing Emails   Yes    
Agentforce Prospecting
Automate When Your Prospecting Agent Runs     Yes  
Prioritize Prospects with Recent Engagements     Yes  
Select Additional Users for Prospecting     Yes  
Agentforce Sales Management
Set Up Automated Account Management Field Updates with the New Guided Configuration in Salesforce Go     Yes  
Set Up Pipeline Management Field Updates Faster in Salesforce Go     Yes  
Set Up Pipeline Management Faster with the Pipeline Management Configuration Skill     Yes  
Salesforce in Claude
Create and Update Records in Salesforce in Claude (Beta)     Yes  
Sales Fundamentals
Show Custom Signals     Yes  
Open Agentforce Assist from Sales Workspace Recommendations     Yes  
Spot Escalated Cases That Put Deals and Accounts at Risk   Yes    
Report On Actions Taken and Dismissed in Sales Workspace   Yes    
Get a Complete Sales Account Plans Setup Experience in Salesforce Go     Yes  
Momentum
Capture and Review Sales Conversations with Momentum     Yes  
Stay Informed with Executive Briefs     Yes  
Use Call Coaching on Video Calls to Drive Seller Success     Yes  
Update Key Fields Based on Momentum Insights     Yes  
Share Customer Praise from Recorded Calls with Smart Clips     Yes  
Sales Engagement
Unify Sales and Marketing Email Engagement Data in Data 360     Yes  
Get Email Engagement Push Notifications in More Browsers Yes      
View Updated Sales Engagement Data     Yes  
Sales Engagement Performance Dashboard Is Scheduled for Retirement   Yes    
Salesforce Forecasting
Review Deal Risks and Activity Trends in Pipeline Forecasting     Yes  
Generate Accurate Forecasts with Forecasting Agent     Yes  
Pipeline Inspection
Assess Deal Health More Accurately with Enhanced Opportunity Scoring     Yes  
Sales Programs and Partner Tracks with Enablement
Guidance Center and In-App Guidance
Show the Guidance Center Icon Only When You Use It Yes      
Sales Performance Management
Sales Planning
Territory Planning        
Salesforce Spiff
Enhance Salesforce Spiff Mobile App Security with Multi-Factor Authentication     Yes  
Check Export Availability Before You Run a Report        
Populate Documents with Live Quota Values        
Email, Calendar, and Integrations
Email Configuration
Maintain Your Email Verification Exception (Release Update)     Yes  
Track Email Address Verification Across User Domains   Yes    
Set the From Address for Email Sent for Users with Unverified Domains   Yes    
Import Authorized Email Domains into a Sandbox   Yes    
Specify Which Email Domains Require Address Verification   Yes    
Adopt Authorized Email Domains (Release Update)     Yes  
Einstein Activity Capture
Fine-Tune Which Emails and Events to Exclude from Einstein Activity Capture   Yes    
Connect Partner Portal Users' Calendars with Einstein Activity Capture   Yes    
Upgrade Microsoft 365 Authentication in Einstein Activity Capture to Microsoft Graph   Yes    
Prepare for Activity 360 Reporting, Activity Metrics, and Activities Analytics Dashboard Retirement   Yes    
Lightning Sync
Upgrade Microsoft® Exchange Web Services to Microsoft® Graph in Lightning Sync Before October 2026   Yes    
Prepare for the Lightning Sync Retirement and Migrate to Einstein Activity Capture   Yes    
Salesforce for Outlook Is Being Retired in January 2027   Yes    
Salesforce Inbox
Upgrade Microsoft 365 Authentication in Inbox to Microsoft Graph   Yes    
Other Changes in Sales
Salesforce to Salesforce Is Being Retired (Release Update)     Yes  
Manage Stakeholder Details and Connections in Relationship Maps Yes      
Host Activity Platform Data in the Australia and New Zealand (ANZ) Region   Yes    

Salesforce Suites

Send emails to your Contact and Lead lists right away with the redesigned List Sends experience.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Learn How to Close Deals and Use Coworker in the Getting Started Tab in Salesforce Suites Yes      
Skip the Wait When Sending Emails to Contact and Lead Lists in Salesforce Suites Yes      
Agentforce Now Included in Free Suite     Yes  
Integrate Your External App Data with Salesforce Suites Using Prebuilt Integrations Yes      
Turn Every Search into Action with Agentforce Coworker in Salesforce Suites Yes      
Draft Emails Faster with the Email Authoring Agent in Starter Suite and Pro Suite Yes      
Manage Salesforce Users and Data with the Salesforce Add-On for Gmail (Beta)     Yes  

Security, Identity, and Privacy

Prepare for security enhancements with MFA and email domain verification. Find and recover backup data with more control. And discover sensitive data across your org with Data Detect in Salesforce Shield.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Security Enhancements
Review and Comply with Upcoming Security Requirements     Yes  
Explore Features That Support MFA and Email Security   Yes    
Security Enhancements May Require Users to Reset Passwords Yes      
Security Enhancements May Require API Reauthentication   Yes    
Backup and Recover Next
Find Specific Records Across Your Backup History Yes      
Reload Failed Child Objects Before Running a Restore Yes      
Protect Customer Data Throughout Your Backup History with Data Privacy Requests Yes      
Domains
Replace Instanced URLs in API Traffic   Yes    
Manage Custom Domains More Easily by Using a Stable Target Host Name   Yes    
Identity and Access Management
Migrate All Connected Apps to External Client Apps (Release Update)   Yes    
Restrict the OAuth 2.0 Device Flow to Local External Client Apps (Release Update)     Yes  
Retirement of OAuth 2.0 Username-Password Flow for Connected Apps (Release Update)     Yes  
OAuth User-Agent and Hybrid User-Agent Flows Retirement (Release Update)   Yes    
OAuth User-Agent and Hybrid User-Agent Flows Are Blocked in New Orgs Yes      
Refresh Token Idle TTL Is Limited to 30 Days   Yes    
Protect Your Data with the OAuth 2.0 Demonstrating Proof-of-Possession (DPoP) Extension        
Monitor App Security Controls on the Insights Page   Yes    
Named Credentials
Expand Integrations with Named Credentials Support for Custom CA Certificates   Yes    
Salesforce Health Insights   Yes    
Security Health Review
Refined Email Security Signals, New Substitute Email Control, and Severity Updates       Yes
Security Health Review 2.0   Yes    
Security Center Essentials
Get Permissions Metrics in Security Center Essentials   Yes    
Track Automated Security Responses in Security Center Essentials   Yes    
Privacy Center
Manage Consent at Scale with Global Consent Manager Yes      
Salesforce Shield
Data Detect
Scan Data 360 for Sensitive Data with Data Detect Yes      
Create Data Detect Policies More Easily with a Guided Flow Yes      
Resume Paused Data Scans Yes      
Field Audit Trail
New Lightning Component for Field History Explorer   Yes    
Shield Platform Encryption
Encrypt Archive App Data with Shield Platform Encryption     Yes  
Security Center
Classify Fields by Sensitivity and Other Key Attributes in Security Center     Yes  
Track Automated Security Responses in Security Center   Yes    
Unify Security Data and View Insights with Security Mesh   Yes    
Monitor MCP Server Configurations in Security Center (Beta)   Yes    
Monitor External Client App Configurations in Security Center   Yes    
Other Changes
Allow Chrome Extensions as Trusted URLs   Yes    
Manage Your Security Posture with Tenant-Specific Trust Stores     Yes  
Improve Page Load Performance on Custom Pages        

Service

Learn about the latest features and updates to supercharge support team productivity and operations.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Contact Center
Agentforce Contact Center
Voice        
Workforce Engagement Management        
Partner Contact Center
Use Setup with Agentforce to Manage Contact Center Users     Yes  
Access Your Phone Book Anytime from the Omni-Channel Widget Yes      
Keep an Audit Trail of Voice Call Record Changes (Pilot)     Yes  
Sync All Amazon Connect Queue Types to Your Contact Center     Yes  
Opt into Additional AI Features with Amazon Connect Customer (Now Off by Default)     Yes  
Keep Reps Informed During Regional Switches for Amazon Connect Disaster Recovery     Yes  
Manage Your Caller Identity Directly with Autonomous Phone Number Assignment Yes      
Record Personalized Voicemail Greetings for Inbound Calls     Yes  
Boost Rep Productivity with Voicemail Drop for Outbound Calls Yes      
Get the Latest Enhancements for Your Amazon Connect Contact Center   Yes    
Stabilize Rep Experience by Preventing Calls Before Reps Are Ready     Yes  
Enable Flexible Call Recording Control Within Conversations via Toolkit API   Yes    
Get the Latest Enhancements for Your Amazon Connect Contact Center   Yes    
Messaging
Get Clearer, More Natural WhatsApp Voice Messages from Your AI Agent Yes      
Interact with Agentforce Using WhatsApp Voice Messages     Yes  
Showcase Products and Services with WhatsApp Carousel Templates     Yes  
Create a Messaging Channel with a Headless Claude Skill     Yes  
Configure SMS Messaging Channels with a Headless Claude Skill   Yes    
Create and Deploy an Enhanced Chat Channel with AI Skills Yes      
Give New Orgs the Latest Enhanced Chat Experience by Default Yes      
Initiate Customer Outreach with Apple Messages for Business     Yes  
Escalate WhatsApp Conversations to Voice on Unified Messaging Channels        
Gain a Clearer Understanding of Unified WhatsApp Capabilities and Default Routing     Yes  
Initiate Your Own WhatsApp Template Migrations     Yes  
Present Customers with Data from External Sources in Dynamic WhatsApp Flows        
Easily Access and Review Service WhatsApp Health Status in Salesforce     Yes  
Seamlessly Create and Troubleshoot WhatsApp Account Setup in Salesforce and Meta     Yes  
Share a WhatsApp Number Across Providers with Meta's Account Model Evolution        
Capture WhatsApp Flow Responses Submitted After a Messaging Session Ends        
Prepare for WhatsApp Service and Utility Message Pricing Changes   Yes    
Inform Customers When Their Chat Is Rerouted to Another Service Rep     Yes  
Report on Service Reps’ Time Between Session Acceptance and First Response   Yes    
Update Conversation Entries After They're Created with the Conversation Data API   Yes    
Delete Conversation Data Directly from Flow or Apex   Yes    
Make Smarter Transfer and Conference Decisions with Queue and Agent Details   Yes    
Bring Your Own Channel        
Reach Customers on RCS as a Service Messaging Channel     Yes  
Email
Set Up Email-to-Case in One Guided Workflow   Yes    
Agentforce IT Service
Service Management
Proactively Identify and Communicate Customer Issues by Connecting Your Customer Service and IT Service   Yes    
Improve Incident Communication with Ticket Comments     Yes  
Enhance Email-to-Incident with Rich Content, Templates, and Error Handling     Yes  
Accelerate Support for VIP Employees with Automatic Entitlement Assignment     Yes  
Simplify Incident Ownership with Streamlined Assignment Fields     Yes  
Improve Service Desk Visibility with Console Enhancements     Yes  
Analyze Field History with Reporting and Audit Trails on IT Service Records     Yes  
Route Service Requests to the Right Reps by Using Omni-Channel     Yes  
Manage Service Request Lifecycles by Using Stage Transitions     Yes  
Guide IT Reps with Process Steps and Employee Context on Service Requests     Yes  
Monitor Service Operations with Dynamic Dashboards for IT Service     Yes  
Gain Executive Visibility with IT Leader Dashboard Metrics     Yes  
IT Asset Management
Automate Hardware Lifecycles with Agentforce     Yes  
Protect Your Billing Integrity by Enforcing IT Hardware Asset Scope     Yes  
Map Asset Statuses to Lifecycle Processes and Inventory Tracking     Yes  
Speed Fulfillment with AI Sourcing Recommendations     Yes  
Reclaim All Employee Hardware in One Bulk Action     Yes  
Simplify Fulfillment with Actions on the Service Request     Yes  
Complete Fulfillment Tasks Without Switching Pages     Yes  
Track Inventory Changes with Automated Transaction Logs     Yes  
Process Hardware Assets Faster with the Mobile Barcode Scanner     Yes  
Reduce Asset Shrinkage with Automated Return Reminders     Yes  
Configuration Management Database and Service Graph
Find and Manage Configuration Items Faster with Enhanced List Views   Yes    
Discovery for Salesforce CMDB & Service Graph
Keep Configuration Items Current with Dynamic Discovery for Splunk   Yes    
New and Changed Objects for Salesforce CMDB and Service Graph     Yes  
IT Compliance
Collect Compliance Evidence Automatically on a Schedule     Yes  
Assess Regulation Coverage and Close Gaps with AI-Suggested Controls     Yes  
Get Prebuilt IT Compliance Dashboards, Widgets, and Metrics in Tableau     Yes  
Author Policies with AI More Precisely and Transparently     Yes  
Update the Status of Multiple Clauses at Once     Yes  
AI for IT Teams and Employees
Tailor AI-Generated Content with Customizable AI Actions     Yes  
Accelerate IT Resolution with Automatic File Analysis     Yes  
Grant Users AI Access Without Credit Constraints     Yes  
Collaboration Channels
Tailor Microsoft Teams Views to Your Business Needs     Yes  
Deploy IT Service in Microsoft Teams Quickly     Yes  
Transform Slackbot Into Your IT Assistant     Yes  
Self-Service
Tailor Employee Portal Pages to Your Service Needs   Yes    
Collaborate on Tickets with Comments on the Employee Services Portal   Yes    
Help Employees Access the Portal in Their Preferred Language   Yes    
Turn Resolved Incidents, Problems, and Changes into Knowledge Articles with Agentforce   Yes    
Broadcast and Notifications
Keep Users Informed Across Channels with Broadcast Communications   Yes    
Transform Slack Alerts Into Structured Notifications with Rich Details     Yes  
Extend Notifications to Custom Objects and Related Records     Yes  
Move Beyond Static Alerts to Interactive Agent Notifications in Slack     Yes  
AI Agents for Service Cloud
Agentforce Service Assistant
Get Real-Time Issue Resolution with Dynamic Service Plans     Yes  
Provide Service Reps Dynamic, Real-Time Issue Resolution Guidance for Messaging Sessions     Yes  
Provide Service Reps Dynamic, Real-Time Issue Resolution Guidance for Voice Calls Yes      
Ground Messaging Service Plans with Related Record Data Yes      
Ground Voice Service Plans with Related Record Data Yes      
Update Case Grounding Data in Real Time as Fields and Comments Change   Yes    
Know When Service Assistant Is Active for Case Dynamic Plans with a Status Indicator Yes      
Know When Service Assistant Is Active for Messaging and Voice Dynamic Plans with Status Indicators (Preview) Yes      
Know When Guidance Service Plan Creation is in Progress with a Status Indicator   Yes    
Start Messaging Service Plans Automatically     Yes  
Work With Service Assistant After a Messaging Session Ends        
Automate Service Plans with Agent Actions     Yes  
Use the Service Assistant Chat to Receive Additional Resolution Assistance     Yes  
Provide Service Reps with Immediate Case and Customer Context with Case Catch-Up & Insights     Yes  
Respond Faster and More Accurately to Customers with Service Replies in Service Assistant     Yes  
Catch Up on Active Customer Interactions with Conversation Catch-Up in Service Assistant     Yes  
Scale Service Assistant Across More of Your Business with Multiple Agents     Yes  
Access Resources Linked in Guidance Plan Steps with Clickable URLs   Yes    
Turn Auto-Scroll On or Off for the Service Assistant Component     Yes  
Agentforce for HR Service
Automate HR Workflows with Prebuilt HR Agents Yes      
AI Solutions for Service
Enhanced Summaries
Generate Enhanced Case Summaries in Five More Languages     Yes  
Einstein Work Summaries
Automate Summary Generation for Enhanced Messaging     Yes  
Automate Summary Generation for Voice Calls   Yes    
Generate Work Summaries for Enhanced Messaging and Voice Calls in Five More Languages     Yes  
Work Summaries for Case (Beta) Is Being Retired       Yes
Service Replies
Pick Up Transferred Chats with Proactive Service Replies   Yes    
Reply to Every Question in a Message with Multi-Intent Service Replies     Yes  
Service Replies for Email
Ground Your Service Replies for Email in Enterprise Knowledge     Yes  
Case Management
Refine Case Comments with AI-Powered Writing Tools Yes      
Easily View Original Case Attachments Inline in Case Details Yes      
Simplify Case Merging with the Revamped Case Merge UI Yes      
Customer Signals Intelligence
Updated Metering for Customer Signals Intelligence   Yes    
Track Sentiment in Command Center for Service V2     Yes  
Drive Faster Service Decisions on Calls with Real-Time Sentiment Insights     Yes  
Entitlements and Milestones
Reduce Storage Bloat and Keep Records Clear by Deleting Outdated Case Milestones Yes      
HR Service
Deploy HR Workflows Faster with Added Service Templates to Your HR Workflow Library     Yes  
Protect Confidential Cases with Case Visibility Policies     Yes  
Knowledge
Reuse Modular Content Across Articles with Knowledge Blocks     Yes  
Create Knowledge Articles from Any Record with Custom Prompt Templates     Yes  
Prevent Duplicate Articles with Knowledge Similarity     Yes  
Keep Knowledge Article Images Private After You Archive or Restrict an Article Yes      
Reuse Existing Content by Cloning a Knowledge Article Yes      
Routing
Set Up Omni-Channel with a Guided Skill Workflow   Yes    
Monitor Service Reps with the Service Reps Component        
Gauge Your Backlog with the Backlog Component        
Self-Service
Deploy Messaging Automatically During Agentic Portal Setup   Yes    
Reach Customers with In-App Notifications for Proactive Service   Yes    
Guide Customers Through Troubleshooting Steps with a Reusable Action   Yes    
Set Up Your Agentic Portal Faster with a Guided Setup Wizard   Yes    
Set Up a Help Agent in One Guided Workflow   Yes    
Service Insights
Track SLA Compliance with the SLA Performance Dashboard     Yes  

Slack Integrations

Use Slack and Salesforce together to connect with customers, track progress, collaborate seamlessly, and deliver team success from anywhere.

Feature Enabled for users Enabled for administrators/​developers Requires administrator setup Contact Salesforce to enable
Sell Smarter in Slack: Agentforce Sales and the New Go Page     Yes  
Search, Summarize, and Take Action with Slackbot in Salesforce     Yes  
Slack Integrations Archived Release Notes     Yes