Delete case milestones so records only include milestones relevant to the case. Keep case views accurate and avoid storage bloat from outdated or wrongly associated milestones.
- Reduce Storage Bloat and Keep Records Clear by Deleting Outdated Case Milestones
Delete case milestones in bulk through Data Loader or programmatically via Apex to reclaim data storage consumed by outdated milestone records. Previously, milestone records accumulated indefinitely on cases, with no supported way to delete them. This resulted in higher storage costs for high-volume organizations. Now, you can delete outdated milestones, such as when a case is reclassified and earlier milestones become irrelevant.