---
schema_version: "1"
id: 33eaeb2aec528048d511d2d9bf8c385cdb5ba552d390403efb1d2210aefafcaf
title: Reduce Storage Bloat and Keep Records Clear by Deleting Outdated Case Milestones
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_entitlements_deleting_outdated_case_milestones.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_entitlements_deleting_outdated_case_milestones.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c541b88868b701ef5e936611362e1c3689cf77b4d4f913773bd47f7d4afb7bce
description: Delete case milestones in bulk through Data Loader or programmatically via Apex to reclaim data storage consumed by outdated milestone records. Previously, milestone records accumulated indefinitely on cases, with no supported way to delete them. This resulted in higher storage costs for high-volume organizations. Now, you can delete outdated milestones, such as when a case is reclassified and earlier milestones become irrelevant.
products:
  - Cross Cloud
release: "264"
---
# Reduce Storage Bloat and Keep Records Clear by Deleting Outdated Case Milestones

Delete case milestones in bulk through Data Loader or programmatically via Apex to reclaim data storage consumed by outdated milestone records. Previously, milestone records accumulated indefinitely on cases, with no supported way to delete them. This resulted in higher storage costs for high-volume organizations. Now, you can delete outdated milestones, such as when a case is reclassified and earlier milestones become irrelevant.

**Where:** This change applies to Lightning Experience and Salesforce Classic in Professional, Enterprise, Performance, Unlimited, and Developer editions.

**How:** From Setup, go to **Entitlement Settings**. Select **Allow admins to delete case milestones** checkbox and save. Admins can then delete milestones directly with Data Loader or Apex.

#### See Also

- [_Knowledge Article:_ Deleting Records](https://help.salesforce.com/s/articleView?id=service.sla_agentic_milestones_for_cases_beta.htm&language=en_US)
- [_Knowledge Article:_ Insert, Update, or Delete Data Using Data Loader](https://developer.salesforce.com/docs/atlas.en-us.dataLoader.meta/dataLoader/inserting_updating_or_deleting_data.htm)