Enhanced Summaries for Case now support Czech, Greek, Hungarian, Polish, and Romanian, in addition to the previously supported languages, so more of your global service reps receive summaries in their preferred language. Summaries are generated in the rep's language even when the conversation takes place in a different language.
Where: This change applies to Lightning Experience in Enterprise and Unlimited editions with the Agentforce for Service add-on or Agentforce 1 Edition. To purchase the Agentforce for Service add-on or Agentforce 1, contact your Salesforce account executive.
How: To generate summaries in a user's language, turn on Summary in User Language on the Enhanced Summaries page in Setup and turn on Global Languages on the Einstein Setup page in Setup. Reps with their language set to any of the supported languages receive summaries in that language, regardless of the conversation language.