--- schema_version: "1" id: 70601e36a1175912dee8ca4b0751bd46c1853e767b54989ac0d0eec56b50cc41 title: Energy and Utilities collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_energy_and_utilities_cloud.md canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_and_utilities_cloud.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: d50869dc2a72b514e134ea3a80e30aed85d7ee93063fabfe4623f19c4dc052ed description: Explore the latest Agentforce Energy & Utilities features that help your teams sell, service, and operate more efficiently. Set up Agentforce Energy & Utilities Sales faster with Salesforce Go. Use Agentforce to create quote recipient groups in multisite, compare tariffs and enroll customers. Get Slack notifications when site data is bulk uploaded to a multisite quote, and use the ConsumerSalesContext context definition for new pricing capabilities in Tariff Comparison. Apply promotions directly to a quote or order in multisite, or to a cart in consumer sales. Manage the full lifecycle of new utility connection applications with New Connections and Program Management, dispatch restoration teams during emergencies with a configurable callout process that meets union contract requirements, and improve timesheet accuracy with flexible timesheet entry. products: - Cross Cloud release: "264" --- # Energy and Utilities Explore the latest Agentforce Energy & Utilities features that help your teams sell, service, and operate more efficiently. Set up Agentforce Energy & Utilities Sales faster with Salesforce Go. Use Agentforce to create quote recipient groups in multisite, compare tariffs and enroll customers. Get Slack notifications when site data is bulk uploaded to a multisite quote, and use the ConsumerSalesContext context definition for new pricing capabilities in Tariff Comparison. Apply promotions directly to a quote or order in multisite, or to a cart in consumer sales. Manage the full lifecycle of new utility connection applications with New Connections and Program Management, dispatch restoration teams during emergencies with a configurable callout process that meets union contract requirements, and improve timesheet accuracy with flexible timesheet entry. Energy & Utilities Cloud is now Agentforce Energy & Utilities. You may see references to Energy & Utilities Cloud in our application and documentation. - **[Access Energy & Utilities Objects with the Integration User](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_access_objects_with_integration_user.htm&release=264.0.0&type=5)** Save setup time when integrating your energy and utilities data. The Integration User has access to all Agentforce Energy & Utilities platform objects, so your Salesforce apps can securely access energy data across properties. - **[Access Energy Service Agreements from the Contract Object Page Layout](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_access_service_agreements_from_contract.htm&release=264.0.0&type=5)** View all the energy service agreements linked to a contract in one place. The Contract object related list shows Energy Service Agreement and its fields, giving you a complete view of the agreements tied to each contract. - **[Receive Slack Notifications for Site Bulk Upload in Multisite](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_slack_notifications_site_bulk_upload.htm&release=264.0.0&type=5)** Your sales reps get a Slack notification when bulk site data is uploaded to a multisite quote. This Slack integration streamlines the process helping sales reps to receive real-time updates without disrupting their work. - **[Transform Pricing Capabilities in Tariff Comparison with a New Context Definition](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_tariff_comparison_context_definition.htm&release=264.0.0&type=5)** Enhance the pricing capabilities by transitioning users to the ConsumerSalesContext context definition for comparing tariffs. If you've implemented the configuration for the tariff comparison before Winter ‘27, we recommend that you use the new ConsumerSalesContext context definition. - **[Simulate Tariff Comparisons Using Dynamic Runtime Usage Weights](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_simulate_tariff_comparisons_runtime_weights.htm&release=264.0.0&type=5)** Sales reps and customers can model energy usage and calculate real-time cost scenarios by adjusting usage distribution directly in the Tariff Comparison component. Compare customized plan variations side by side with standard product options to view potential savings and support data-driven decisions. Custom runtime scenarios automatically update the recommendation logic to highlight the most cost-effective tariff. - **[Improve Consumer Sales Efficiency with Built-In APIs](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_consumer_sales_efficiency_apis.htm&release=264.0.0&type=5)** Accelerate your sales and meet the demand for modern cart-to-asset subscription models by deploying a robust, API-first Cart-to-Asset experience. Connect REST APIs give your developers a streamlined, industry-specific interface for every step of the sales journey. The API-first Cart-to-Asset experience provides a digital experience where anonymous shoppers with an integration user profile can easily find, configure, and purchase products in a consumer-friendly experience. Close deals faster and reach more customers in a high-volume segment. - **[Boost Sales by Applying Promotions to a Quote and an Order](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_promotions_quote_and_order.htm&release=264.0.0&type=5)** Enhance your sales strategy with configurable promotions. Configure promotion details, including type, duration, and eligibility, and add coupons for manual promotions. View and apply tailored promotions to a quote and an order directly from the configurator or the Sales Transaction Line Editor to acquire new customers or deepen relationships with existing ones. Your sales team has the flexibility to close every deal with the best offer. - **[Agentforce for Energy & Utilities](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_agentforce_overview.htm&release=264.0.0&type=5)** Boost the efficiency of your sales reps by integrating the Agentforce capabilities into your business in Energy & Utilities. Your sales reps use predefined agent actions to create and manage groups for quote recipients in multisite quoting. Sales and service reps can compare energy product offerings, tariff rates, and enroll customers in new products and services. Also, use prebuilt Industries CPQ Apex invocable actions and flows in Agentforce to perform cart operations in managed package. - **[New Connections and Program Management](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_new_connections_overview.htm&release=264.0.0&type=5)** Manage the end-to-end lifecycle of applications such as a new utility connection application with milestone tracking and SLA compliance management. Configure milestone templates that define the required steps, owners, and SLAs for each connection type. Use the Milestone Tracker data table to monitor progress in real time, receive alerts when milestones are at risk, and reassign ownership directly from the record, eliminating spreadsheet-based tracking. Use the interactive milestone tracker to easily assign task owners, monitor SLA compliance with color-coded risk indicators, and track overall progress. - **[Emergency Management](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_emergency_management_overview.htm&release=264.0.0&type=5)** Dispatch restoration teams during emergencies with a configurable callout process that complies with targeted union contracts. Check workforce availability by wage classification, generate prioritized rosters, send push notifications to service resources, and maintain auditable records of all callout decisions. Dispatchers mobilize crews in minutes instead of hours to shorten outages and improve customer satisfaction and regulatory reporting. - **[New and Changed Objects in Energy & Utilities](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_new_changed_objects.htm&release=264.0.0&type=5)** Do more with the new objects in Energy & Utilities. - **[New and Changed Invocable Actions in Energy & Utilities](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_new_changed_invocable_actions.htm&release=264.0.0&type=5)** Use the new and updated invocable actions in Energy & Utilities. - **[New and Changed Standard Platform Events in Energy & Utilities](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_new_changed_platform_events.htm&release=264.0.0&type=5)** Receive real-time notifications from Salesforce by subscribing to the channels of these new and changed standard platform events in Energy & Utilities. - **[New and Changed Connect APIs in Energy & Utilities](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_new_changed_connect_apis.htm&release=264.0.0&type=5)** Use the new and changed resources available with Energy & Utilities to address your business requirements. - **[AI Force for Energy & Utilities](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_ai_coding_agents_for_energy_utilities.htm&release=264.0.0&type=5)** Configure your Energy & Utilities features faster by using Claude Code or Agentforce Vibes coding agents to automate complex setups. Direct your AI agent to enable features, assign permissions, and deploy supporting metadata for tariff comparison, multisite quoting, new connections, and clean energy program management console. This automated path removes manual, UI-heavy setup tasks so you can deploy and verify your org's configuration in fewer steps. - **[Accelerate Agentforce Energy & Utilities Setup with Solution Bundles](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_accelerate_eu_setup_with_solution_bundles.htm&release=264.0.0&type=5)** Accelerate the set up and configuration of features, such as Tariff Comparison and Multisite quoting by using Salesforce GO solution bundles. By centralizing these complex workflows into a single setup location, Salesforce Go helps you implement with greater speed and precision. This streamlined approach makes it easier to scale operations, reduce time from configuration to comparing tariffs or managing multisite quotes. ## Energy and Utilities Release Note Changes by Month We made these additions and changes to published release notes. ### October 2026 - [Accelerate Agentforce Energy & Utilities Setup with Solution Bundles](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_accelerate_eu_setup_with_solution_bundles.htm&release=264.0.0&type=5 "Accelerate the set up and configuration of features, such as Tariff Comparison and Multisite quoting by using Salesforce GO solution bundles. By centralizing these complex workflows into a single setup location, Salesforce Go helps you implement with greater speed and precision. This streamlined approach makes it easier to scale operations, reduce time from configuration to comparing tariffs or managing multisite quotes.") (Added the week of October 12, 2026) ### September 2026 - **Setup with AI coding agent**: [AI Force for Energy & Utilities](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_ai_coding_agents_for_energy_utilities.htm&release=264.0.0&type=5 "Configure your Energy & Utilities features faster by using Claude Code or Agentforce Vibes coding agents to automate complex setups. Direct your AI agent to enable features, assign permissions, and deploy supporting metadata for tariff comparison, multisite quoting, new connections, and clean energy program management console. This automated path removes manual, UI-heavy setup tasks so you can deploy and verify your org's configuration in fewer steps.") - [Configure Tariff Comparison with a Coding Agent](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_configure_tariff_comparison_with_a_coding_agent.htm&release=264.0.0&type=5 "Set up tariff comparison in your Energy & Utilities org from scratch by using generative AI coding agents. Instruct your AI agent, such as Claude Code or Agentforce Vibes, to enable the tariff comparison feature, assign permissions, configure sharing settings, and create standard and integration user. This automated path replaces manual setup tasks so you can deploy and verify the configuration in fewer steps.") (Added the week of September 07, 2026) - [Direct an Agent to Configure Multisite Quoting](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_direct_an_agent_to_configure_multisite_quoting.htm&release=264.0.0&type=5 "Configure multisite quoting end-to-end in your Energy & Utilities sales org by using generative AI coding agents. Direct your AI coding agent, such as Claude Code or Agentforce Vibes, to enable features, assign permissions, configure product record types, and set up fields on the quote and order objects. This automated path eliminates manual, UI-heavy configuration so that you can quickly deploy and verify your setup.") (Added the week of September 07, 2026) - [Set Up New Connections by Using Generative AI](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_set_up_new_connections_by_using_generative_ai.htm&release=264.0.0&type=5 "Configure new connections in your Energy & Utilities org by using generative AI coding agents. Direct your AI coding agent, such as Claude Code or Agentforce Vibes, to enable the org preference, clone profiles, create users, configure field-level security, and add a milestone tracker. This automated path replaces manual configuration so that you can verify your setup’s end state instantly.") (Added the week of September 07, 2026) - [Configure Clean Energy Program Management Console with AI Assistance](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_configure_cep_management_console_with_ai_assistance.htm&release=264.0.0&type=5 "Set up a clean energy program management console in your Energy & Utilities org by using generative AI coding agents. Direct your AI coding agent, such as Claude Code or Agentforce Vibes, to enable outcome, program, and benefit management preferences, create users, assign permission sets, and deploy supporting metadata and flows. This automated path replaces manual configuration so that you can verify your setup’s end state instantly.") (Added the week of September 07, 2026) ### August 2026 - No changes since the initial publication.