---
schema_version: "1"
id: 4373397e0e742bf08c6ec4c968d5a8edad7dcb7dbd3137391ce9d81926e5659e
title: Agentforce for Energy & Utilities
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_energy_agentforce_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_agentforce_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ea06db7f163caf79a32cd322440f7554e6fe42957f42250d05f5d572d33b1a6e
description: Boost the efficiency of your sales reps by integrating the Agentforce capabilities into your business in Energy & Utilities. Your sales reps use predefined agent actions to create and manage groups for quote recipients in multisite quoting. Sales and service reps can compare energy product offerings, tariff rates, and enroll customers in new products and services. Also, use prebuilt Industries CPQ Apex invocable actions and flows in Agentforce to perform cart operations in managed package.
products:
  - Cross Cloud
release: "264"
---
# Agentforce for Energy & Utilities

Boost the efficiency of your sales reps by integrating the Agentforce capabilities into your business in Energy & Utilities. Your sales reps use predefined agent actions to create and manage groups for quote recipients in multisite quoting. Sales and service reps can compare energy product offerings, tariff rates, and enroll customers in new products and services. Also, use prebuilt Industries CPQ Apex invocable actions and flows in Agentforce to perform cart operations in managed package.

- **[Manage Quote Recipient Groups with Agentforce](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_agentforce_quote_recipient_groups.htm&release=264.0.0&type=5)**  
    Automate the creation of quote recipient groups by using Agentforce. Sales reps use the prebuilt agent actions to create and manage recipient groups for a quote. With quote recipient groups, sales reps can configure and apply an offer to a group of recipients without cloning the offer for each recipient individually. Improve the scalability, usability, and performance of quote line items by managing the offer in a single representation of the quote line items associated with multiple recipients.
- **[Compare Tariffs and Enroll Customers with Agentforce](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_agentforce_compare_tariffs_enroll.htm&release=264.0.0&type=5)**  
    Give your sales and service reps the power of Agentforce to quickly and efficiently compare energy product offerings and service rates. Reps can suggest fully priced, eligible product offers, recommend better value plans based on a customer's usage and location, answer product questions, and complete enrollment in new products and services.
- **[Automate Cart Operations with Flows and Invocable Actions](https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_agentforce_cart_operations_flows.htm&release=264.0.0&type=5)**  
    Simplify quoting and ordering process by integrating CPQ Cart APIs with Agentforce in the Energy & Utilities managed package. Enhance customer experience by enabling your sales reps to efficiently manage quotes and orders directly with Agentforce, eliminating the need for custom Apex. Use the preconfigured flows and prebuilt invocable actions to create your own agent actions and invoke them with specific instructions.