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- Agentforce and Generative AI Release Notes
Bring the power of assistive and autonomous AI to your business with Agentforce. - New and Changed Standard Agent Actions and Subagents
Quickly add powerful functionality to an agent with new and changed standard agent actions and subagents.
Agentforce and Generative AI Release Note Changes by Month
We made these additions and changes to the published release notes.
January 2027
- Supported Models: OpenAI GPT-4o and GPT-4.1 Family Reroute Date Approaching (Added the
week of October 19, 2026)
- Models will be rerouted starting January 14, 2027.
December 2026
- Supported Models: GPT-5 Family (GPT-5, GPT-5-Mini, GPT-5-Nano, GPT-5-Pro) and O3 / O3-Pro Reroute Date Approaching (Added the week of
September 21, 2026)
- Models will be rerouted starting December 11, 2026.
November 2026
- Supported Models: Azure OpenAI o3 Family and o4-mini Reroute Date Approaching (Added the week of
September 21, 2026)
- Models will be rerouted starting November 11, 2026.
October 2026
- Agentforce Builder: The Agentforce Assistant Is Now Agent Optimizer (Beta) (Added the week of
October 19, 2026)
- Change is available on a rolling basis for Salesforce orgs upgraded to Winter ’27 starting the week of October 26, 2026.
- Agentforce Agents: Control Conversational Memory for AI Agents Across Your Org (Added
the week of October 19, 2026)
- Feature available on a rolling basis for Salesforce orgs upgraded to Winter '27 starting the week of October 19, 2026.
- Agentforce Builder: Legacy Agent Builder Changing Reasoning Engine from GPT-4o to GPT-5.6 Luna (Updated the
week of October 19, 2026.)
- Updated instructions to change reasoning engine.
- Agentforce Coworker: Build Reusable Skills for Agentforce Coworker (Added the week of October 19, 2026)
- Feature available on a rolling basis for Salesforce orgs upgraded to Winter '27 starting the week of October 19, 2026.
- Supported Models: Claude Haiku 5.5 Is Generally Available (Added the week of
October 19, 2026)
- Model is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 19, 2026.
- Agentforce Voice: Automatically End Agentforce Voice Calls and Route by Disconnect Reason (Updated the week of
October 19, 2026)
- Feature available on a rolling basis for Salesforce orgs upgraded to Winter ’27 starting in late October 2026. This changed from the week of October 12, 2026.
- Supported Models: GPT-6.1 Sol Is Generally Available (Added the week of October
19, 2026)
- Model is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 19, 2026.
- Supported Models: Claude Sonnet 5.5 Is Generally Available (Added the week of
October 19, 2026)
- Model is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 19, 2026.
- Agentforce Observability:
Use the New Sessions and Intents View (Added the
week of October 12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 19, 2026.
- Agentforce Voice: Transfer Calls to Agentforce Voice Using Real-Time Streaming (Added the week of
October 12, 2026)
- Feature available starting the week of October 12, 2026.
- Agentforce Voice: Automatically End Agentforce Voice Calls and Route by Disconnect Reason (Added the week of October
12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Agentforce Grid: Build and Analyze Agentforce Grid Worksheets in Plain Language with Grid Agent (Added the week of October 12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 5, 2026.
- Agentforce Agents: Build and Activate Agents with a Simpler
Versioning Process (Removed the week of October 12, 2026)
- This change wasn't quite ready and was reverted the week of October 5, 2026. The release note has been removed. To activate your agent, commit your agent first.
- Agentforce Agents: Agents Now Default to Error Mode for File Uploads (Added the week of
October 12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Supported Models: GPT-6 Luna, Sol, and Astra Are Generally Available (Added the week of October 12, 2026)
- Model is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Supported Models: Claude Opus 5.5 Is Generally Available (Added the week of
October 12, 2026)
- Model is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Supported Models: Claude Opus 5 Is Generally Available (Added the week of October
12, 2026)
- Model is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 5, 2026.
- Agentforce Builder: Free and Trial Orgs Have New Rate Limits and Model Access Rules (Added and then
updated the week of October 12, 2026)
- These changes take effect starting the week of October 5, 2026. Release note updated to reflect new limits.
- Prompt Builder: Conditional Logic in Prompt Templates Is Generally Available (Added the
week of October 12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Prompt Builder: Format Prompt Instructions with Text Styling in Prompt Builder (Added the
week of October 12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Prompt Builder: Ground Prompt Templates with Microsoft Office, Text, and Email Files (Added the week of
October 12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Agentforce Observability: See Knowledge Sources in Agentforce Session Details (Added the
week of October 12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Agentforce Observability: Track Voice Latency and Speech Metrics in Session Trace (Added the week
of October 12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Agentforce Observability: Review Updated Agentforce Observability Metrics (Added the week
of October 12, 2026)
- Feature available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Agentforce Builder: Legacy Agent Builder Changing Reasoning Engine from GPT-4o to GPT-5.6 Luna (Added the
week of October 5, 2026.)
- Change is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Agentforce Builder: Dynamic Default Model Selection for New Agents (Added the week of
October 5, 2026)
- Change is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 12, 2026.
- Agentforce Interoperability: Authenticate to External MCP Servers with Per-User Credentials (Added the week of October
5, 2026)
- Change is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 5, 2026.
- Agentforce Development: Let Agentforce Agents Remember What Matters to Your Users (Generally Available) (Updated the week of October 5, 2026)
- Updated the title to avoid confusion with Help Agent. The title was "Help Agents Remember What Matters to Your Users."
- Agentforce Voice: Global Expansion for Agentforce Voice with Dynamic Routing
(Updated the week of October 5, 2026)
- Added this topic to summarize all newly added local numbers for this release. We added local numbers for Columbia and Singapore starting the week of October 5, 2026.
- Supported Models: Gemini 2.5 Pro, Flash, and Flash-Lite Reroute Date Approaching (Added the week of
August 24, 2026)
- Models will be rerouted starting the week of October 20, 2026.
- Supported Models: Gemini 3.8 Flash Is Generally Available (Added the week of
October 5, 2026)
- Model is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 5, 2026.
September 2026
- Agentforce Builder: Spend Less Time on Manual Testing with the Agentforce Assistant (Beta) (Added the week of September 28, 2026)
- Change is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of September 28, 2026.
- Agentforce Agents: Build and Activate Agents with a Simpler
Versioning Process (Added the week of September 28, 2026)
- Change is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of September 28, 2026.
- Einstein Bots: Upgrade Einstein Bots to Agentforce Service Agent (Generally Available) (Added the week of
September 28, 2026)
- Feature available on a rolling basis starting the week of July 27, 2026.
- Agentforce Agents: Give AI Agents More Context with File Uploads (Updated the week of September
21, 2026)
- Updated the release note to reflect the new release timing. Feature is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of September 28, 2026.
- Agentforce Development: Let Agentforce Agents Remember What Matters to Your Users (Generally Available) (Added the week of
September 21, 2026)
- Feature available on a rolling basis for Salesforce orgs upgraded to Winter '27 starting the week of September 21, 2026.
- Agentforce Builder: Preview Custom Lightning Types in Agentforce Builder with Fewer Steps (Added the week of
September 21, 2026)
- Feature available on a rolling basis for Salesforce orgs upgraded to Winter '27 starting the week of September 21, 2026.
- Agentforce Development: Learn How to Optimize an Agent by Analyzing Production Data (Added the week of
September 21, 2026)
- Documentation available starting the week of September 21, 2026.
- Agentforce Development: Learn How to Build and Deploy an Enhanced Chat Agent (Added the
week of September 21, 2026)
- Documentation available starting the week of September 14, 2026.
- Agentforce Development: Learn How to Ground an Agent with an Agentforce Data Library (Added the week of
September 21, 2026)
- Documentation available starting the week of September 14, 2026.
- Enhanced Chat v2: Help Customers Continue Ended Sessions in Enhanced Chat v2 (Added the week of
September 14, 2026)
- Feature available on a rolling basis for Salesforce orgs upgraded to Winter '27 starting the week of August 31, 2026.
- Enhanced Chat v2: Give Customers a Smoother Conversation Experience in Enhanced Chat v2 (Added the week of
September 7, 2026)
- Feature available starting the week of August 31, 2026.
- Agentforce Connections: Control How Agent Action Outputs Appear on a Connection (Added the week of
September 7, 2026)
- Feature available starting the week of September 7, 2026.
- Agentforce Agents: Give AI Agents More Context with File Uploads (Added the week of September 7, 2026)
- Feature available on a rolling basis starting the week of September 21, 2026. This feature was previously announced in Summer ʼ26, but it wasn't quite ready yet.
- Field Generation: Field Generation Refinements Now Respect Your Selected Model (Added
the week of August 31, 2026)
- Feature available starting in September 2026.
- Field Generation: Keep Field Generation Responses Focused on Business Use Cases (Added the
week of August 31, 2026)
- Feature available starting in September 2026.
- Agentforce Connections: Customize Agent Behavior Across Channels with Connection Instructions (Added the
week of August 31, 2026)
- Feature available starting the week of September 7, 2026.
- Agentforce Connections: Customize Agent Responses with Dynamic Messaging Components (Added the
week of August 31, 2026)
- Feature available starting the week of September 7, 2026.
- Agentforce Builder: Easily Compare and Merge Agent Versions in Agentforce Builder (Added the week of
August 31, 2026)
- Feature available starting the week of September 7, 2026.
- Agentforce Voice: Pass Context with Custom SIP Headers and Disconnect with REFER in Agentforce Voice (Added the week of August
31, 2026)
- Feature available starting the week of September 7, 2026.
- Agentforce Voice: Dynamic Routing for Agentforce Voice Is Now Available in Japan (Added the week
of August 31, 2026)
- Feature available starting September 3, 2026.
- Agentforce Platform Settings: Agentforce Platform Enabled by Default (Added the week of August 24, 2026)
- This change automatically applies to new orgs created in Winter ʼ27 and is planned for existing orgs on a rolling basis, starting in September 2026.
- Agentforce Development: Move Agents Between Orgs More Easily with Simplified Agent Metadata Types (Added the week of August 24, 2026)
- This change is available starting with preview sandboxes the week of August 24, 2026.
- Agentforce Voice: Agentforce Voice Now Enforces the Limit on Procured Phone Numbers (Added the
week of August 17, 2026)
- Feature available starting the week of September 7, 2026.
- Agentforce Voice: Show Full Conversation History in Post-Call Transcripts for Agentforce Voice Calls (Added the week of
August 17, 2026)
- Feature available starting the week of September 7, 2026.
- Agentforce Voice: Enable Flexible Call Recording Control Within Conversations via Toolkit API (Added
the week of August 17, 2026)
- Feature available starting the week of September 7, 2026.
August 2026
- Supported Models: Gemini 3.7 Flash Is Generally Available (Added the week of
September 7, 2026)
- Feature available starting the week of August 17, 2026.
- Agentforce Interoperability: Extend Agentforce Solutions with Multi-Agent Orchestration (Generally Available) (Updated the week of
September 7, 2026)
- Feature available starting the week of August 17, 2026.
- Supported Models: Gemini 3.6 Flash Is Generally Available (Updated the week of
August 31, 2026)
- Feature available starting the week of August 10, 2026.
- Service Assistant: Know When Guidance Service Plan Creation is in Progress with a Status Indicator (Updated the week of August 31, 2026)
- Removed the mention of dynamic plans no longer showing the Service Plan summary cards until they're ready and the "Service Assistant is working on it" status indicator appearing instead. These changes aren't available anymore.