Automate the end-to-end refund process for student financial accounts. When your students drop courses or reduce orders, Student Financials identifies original invoices, settles credit memos against outstanding balances, and initiates payment refunds. Your students receive timely, accurate disbursements, and you maintain a complete audit trail for compliance.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions where the Education Cloud, Revenue Cloud Advanced, and Revenue Cloud Billing licenses are enabled.
Who: Advisors with Education Cloud Full Access, Billing Operations User, and Payment Operations User permission sets can use this feature. Students who have the Education Cloud for Experience Cloud and Billing Experience Cloud User permission sets can use this feature.
How: In Setup, find and select Set Up Education Cloud, and turn on Set Up Student Financial Account Management. To manage billing and payments settings, click Configure Billing and Payments.