---
schema_version: "1"
id: a9028b20aaf8898dd7cf90bd4ba4f8f545c12e20cb49ee74a8ef4609425d615c
title: Agentforce for Education
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_edu_agentforce.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_agentforce.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d522ada9830d3dbfddc0d82c2fda1fd51cce1d8a0c40368fd42d92adda52e050
description: Use agents in Education to provide more personalized communication with prospective, current, and former students. Streamline education processes and help your team work more efficiently.
products:
  - Cross Cloud
release: "264"
---
# Agentforce for Education

Use agents in Education to provide more personalized communication with prospective, current, and former students. Streamline education processes and help your team work more efficiently.

- **[Share Billing Details with Your Students](https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_share_billing_details_students.htm&release=264.0.0&type=5)**  
    Provide direct access to billing features so that your students can view detailed invoices, payment schedules, and installment plans. Consolidate account balance inquiries when you combine multiple actions into a unified flow that displays refund, payment, and credit memo balances. Use enhanced academic term enrollment logic to improve fee breakdown accuracy for students who review term-specific charges.
- **[Resolve Student Absences with the Attendance Management Agent](https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_resolve_absences_with_voice_agent.htm&release=264.0.0&type=5)**  
    Keep student attendance records accurate and campus teams aligned with automated absence tracking. Use a Marketing Cloud Next event-triggered flow to send families text messages (SMS). Build an inbound Omni-Channel flow that directs them to explain unexpected absences in a natural conversation with a voice agent. The Attendance Management Agent captures the parent's explanation and updates the student's official attendance record. It then notifies the responsible instructor in Slack right away. Both families and instructors get the same picture of where students are and why.