---
schema_version: "1"
id: 26dcfa25aae951d99b3617ec3f9c6a04a5fede5b3914b076c913244f13e88c62
title: Track Sentiment in Command Center for Service V2
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_csi_track_sentiment_in_command_center_v2.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_track_sentiment_in_command_center_v2.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9df45cd551162a20225e1bc6f379ca48402a30a230a8e5636c570dec7537c46d
description: Spot at-risk interactions as they happen in the Command Center for Service V2. Customer Signals Intelligence sentiment appears in the In-Progress Work component as the User Sentiment column, with Positive, Neutral, or Negative indicators next to active work items.
products:
  - Cross Cloud
release: "264"
---
# Track Sentiment in Command Center for Service V2

Spot at-risk interactions as they happen in the Command Center for Service V2. Customer Signals Intelligence sentiment appears in the In-Progress Work component as the User Sentiment column, with Positive, Neutral, or Negative indicators next to active work items.

**Where:** This feature is available in Lightning Experience in Enterprise, Unlimited, and Developer editions for Enhanced Omni-Channel orgs with Command Center for Service V2 turned on. You also need the Customer Signals Intelligence Add-On or Service Rep Assistant.

**Who:** To view the Sentiment column, supervisors need the Access Command Center for Service V2 permission . To configure component columns in the Lightning App Builder, admins need the Customize Application permission.

**How:** In the Lightning App Builder, add the **Sentiment** column to the **In-Progress Work** component.

![Sentiment column in the In-Progress Work tab of Command Center for Service V2](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-264-0-0-production-enus/550ba85b-db1a-4608-9cd4-9a65ec96e1fa/salesforce_release_notes/images/rn_csi_command_center_sentiment.png)

#### See Also

- [_Salesforce Release Notes:_ Monitor Customer Sentiment in the In-Progress Work Component](https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel_monitor_sentiment.htm&release=262&type=5&language=en_US)