---
schema_version: "1"
id: c740460b0b9e58c3e2d658919a91e9640851f6972c4fc471f1bc2db6bd4af107
title: Automate Email Notifications for Failed Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_comm_automatefailedorderemails.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_comm_automatefailedorderemails.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 477c8023071eb0a4a04a080c9b400c08382c01589e6faa0f340e572c6caa8024
description: Notify buyers when a cart wasn't converted to an order. If a cart has a Failed status, an Order Creation Failure email is sent to the buyer. The email isn't sent for carts that are pending.
products:
  - Cross Cloud
release: "264"
---
# Automate Email Notifications for Failed Orders

Notify buyers when a cart wasn't converted to an order. If a cart has a Failed status, an Order Creation Failure email is sent to the buyer. The email isn't sent for carts that are pending.

**Where:** This change applies to B2B Commerce.

**How:** In your B2B store settings, under Messaging, enable the Order Creation Failure email template.

#### See Also

- [_Salesforce Help_: Manage Customer Messages for B2B Stores](https://help.salesforce.com/s/articleView?id=commerce.comm_messaging.htm&language=en_US)