---
schema_version: "1"
id: bbb8b8005120c7263c94ae42c5bcedb87e3bf25d733ba6c79ce27a76865e8609
title: Simplify Case Merging with the Revamped Case Merge UI
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_cases_enhanced_case_merge_updated_ui.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_cases_enhanced_case_merge_updated_ui.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 82f70b2319aa4b7e7d950674c6f29da0297449be8608f76d1ce881bd64fe3d54
description: Configure case merging from a consolidated setup page. The revamped setup page brings together settings for Case Merge, Enhanced Case Merge (Beta), and Case Merge for Omni-Channel (Beta). Enhanced Case Merge (Beta) provides access to Duplicate Rules and Matching Rules.
products:
  - Cross Cloud
release: "264"
---
# Simplify Case Merging with the Revamped Case Merge UI

Configure case merging from a consolidated setup page. The revamped setup page brings together settings for Case Merge, Enhanced Case Merge (Beta), and Case Merge for Omni-Channel (Beta). Enhanced Case Merge (Beta) provides access to Duplicate Rules and Matching Rules.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions.

**Why:** The updated interface organizes case merge settings into clearer layouts. Existing duplicate detection and matching logic continues to apply. From the consolidated setup page, you can:

- Turn Case Merge, Enhanced Case Merge (Beta), and Case Merge for Omni-Channel (Beta) on or off.
- Specify whether duplicate cases are retained or deleted after a merge.
- Set the default status, such as Closed, for applicable duplicate cases.
- Open Duplicate Rules and Matching Rules to configure duplicate detection.
- Create a custom case status based on your requirements.

**How:** From **Setup**, enter Case Merge in the Quick Find box, and then select **Case Merge**. Enable the **Enhanced Case Merge (Beta)** toggle. Configure duplicate case status preferences, Duplicate Rules, and Matching Rules.