---
schema_version: "1"
id: 4544f7cce6ac0efbfa461635833149c3eb937f72c503639baab760ab53b9b935
title: Easily View Original Case Attachments Inline in Case Details
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_cases_easily_view_original_case_attachments.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_cases_easily_view_original_case_attachments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ee689019d10a452acddf9c54f4ed200377e3ef5f3febec5d059b59914aa61225
description: Original case attachments now display directly inline under the Case Description field, eliminating the need to click a button or open a side panel. Reps get immediate context from up to three attachment tiles, with a popover link available to view additional original files. Original attachments include files added in the email subject or case description within the initial case creation timeframe.
products:
  - Cross Cloud
release: "264"
---
# Easily View Original Case Attachments Inline in Case Details

Original case attachments now display directly inline under the Case Description field, eliminating the need to click a button or open a side panel. Reps get immediate context from up to three attachment tiles, with a popover link available to view additional original files. Original attachments include files added in the email subject or case description within the initial case creation timeframe.

**Where:** This change applies to Lightning Experience in Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer editions.

**Why:** Displaying original attachments directly inline under the description field provides instant context without forcing reps to navigate to the Related List or toggle side panels, improving rep efficiency and workflow.

**How:** To turn on this feature, contact Salesforce Customer Support. Once the feature is turned on, enable the **Show Original Case Attachments** checkbox on the **Support Settings** page. Once enabled, original attachments added within the case creation window display automatically beneath the Case Description field:

- **Inline Tile Preview**: Displays up to 3 original attachments as visual tiles directly under the description text area.
- **Overflow Popover**: If more than 3 attachments exist, click the **\+ \[X\] more** link to open a popover displaying up to 5 attachments at a time with a scrollbar for the remaining files.
- **View All Attachments**: Select the **View All Attachments** button at the bottom of the popover to navigate directly to the Case Related List for a full file history.

![Enable Show Original Case Attachments in Support Settings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-264-0-0-production-enus/550ba85b-db1a-4608-9cd4-9a65ec96e1fa/salesforce_release_notes/images/rn_cases_show_original_attachments_setting_support_settings.png) ![Original attachments inline in the Case Description field](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-264-0-0-production-enus/550ba85b-db1a-4608-9cd4-9a65ec96e1fa/salesforce_release_notes/images/rn_cases_original_attachments_inline_case_description.png)