Connect your activated expression sets and decision tables as reference actions in Agentforce so your agents can run eligibility checks, calculations, and other business logic during conversations. In Agentforce Studio, add an expression set or decision table as an API reference action, map its inputs and outputs, and give the agent instructions on when to invoke it. With Business Rules Engine actions in Agentforce, your agents can give consistent, rule based answers during a live conversation without waiting for a handoff.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions where Business Rules Engine and Agentforce are enabled.
How: In Business Rules Engine, activate an expression set or decision table. In Agentforce Studio, create an agent action, select API as the action type, and select Expression Sets or Decision Tables from the action category to view a list of available expression sets or decision tables. Only activated expression sets built without a context definition are available as actions.