---
schema_version: "1"
id: 01bc163540c13387185c0fe718b4db7c36de7cec37fdef9bf86cf67764108b32
title: Minimize Downtime to Your B2C Commerce Connection When a Salesforce Sandbox Refreshes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_b2c_disconnect.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_b2c_disconnect.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: be2a29be80a1eafa298639d738a0829254b884313e143e24378b13f7cdb6a005
description: When you refresh a sandbox org that’s connected to Salesforce, the org ID changes, but your B2C Commerce instance doesn't recognize the change. As a result, the B2C Commerce features that rely on the Salesforce connection are unavailable. A Disconnect link appears in Business Manager so that you can completely disconnect the affected pairing. You can then reconnect to the same sandbox org or a different one.
products:
  - Cross Cloud
release: "264"
---
# Minimize Downtime to Your B2C Commerce Connection When a Salesforce Sandbox Refreshes

When you refresh a sandbox org that’s connected to Salesforce, the org ID changes, but your B2C Commerce instance doesn't recognize the change. As a result, the B2C Commerce features that rely on the Salesforce connection are unavailable. A **Disconnect** link appears in Business Manager so that you can completely disconnect the affected pairing. You can then reconnect to the same sandbox org or a different one.

**Where:** This change is available in B2C Commerce.

**How:** In Business Manager, go to the Salesforce Connection page and click **Disconnect**. To connect your B2C Commerce instance to a sandbox, click **Connections** and log in to the sandbox that you want to connect to.