--- schema_version: "1" id: 1dbc1d1130ac0f76e52f02e3325642c7cbdb8f3e14dde84f43840c6c7df14a9f title: Managing Automotive Repossession collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_auto_managing_automotive_repossession.md canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_managing_automotive_repossession.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 678ee39cbc9d1c0654a9cf2eb9081a1433697ec9bc5f46690323b36bdbf39c03 description: Manage the full repossession lifecycle across three stages, from pre-repossession assessment through manager approval to active recovery. products: - Cross Cloud release: "264" --- # Managing Automotive Repossession Manage the full repossession lifecycle across three stages, from pre-repossession assessment through manager approval to active recovery. Manage the full repossession lifecycle across three stages. The guided experience centers on delinquent vehicle accounts, and the same process is flexible enough to support non-delinquency repossessions, such as lease-end, accident, and impound cases. In pre-repossession, monitor delinquency with recommendation alerts and a consolidated view of the account's collections activity on the Collection Plan record, implement compliance controls for customer outreach, assess financial viability, appraise vehicles, verify titles, capture recovery costs, and complete structured assessments. Those assessments then go through manager review and approval. On approval, the repossession request moves to active repossession, where you assign a third-party recovery agency and track recovery to completion. - **[Monitor Delinquency with Consolidated Record Views and Recommendation Alerts](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_monitor_delinquency_record_views_alerts.htm&release=264.0.0&type=5)** Give collections specialists proactive visibility into delinquency from a single place. On the Collection Plan record, a consolidated view brings together the account balance, days past due, the milestone timeline, contact history, and active alerts. - **[Enforce Legal Notice Requirements During Vehicle Collections](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_enforce_legal_notice_requirements.htm&release=264.0.0&type=5)** Configure the legal notices your region requires before recovery, and keep an auditable log of every notice sent so your team stays compliant. - **[Create Pre-Repossession Records for Delinquent Vehicle Accounts](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_create_pre_repossession_records.htm&release=264.0.0&type=5)** Move a delinquent account into pre-repossession without leaving the Collection record. When an account is delinquent, an alert surfaces on the record with a recommended next step. - **[Conduct Pre-Repossession Vehicle Appraisal and Financial Viability](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_pre_repossession_appraisal_viability.htm&release=264.0.0&type=5)** Decide whether repossession is economically viable before you act. Value the collateral with a guided appraisal wizard, then feed that value into a financial-viability review of loan and lease balances and loan-to-value. - **[Conduct Structured Vehicle Repossession Assessments](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_structured_repossession_assessments.htm&release=264.0.0&type=5)** Evaluate accounts with the Industries Assessment framework before you make repossession decisions. Complete structured assessments that capture borrower circumstances, vehicle accessibility, compliance readiness, and financial viability. - **[Submit Pre-Repossession Assessments for Manager Review and Approval](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_submit_assessments_manager_review.htm&release=264.0.0&type=5)** Add a governance gate before the repossession request moves to active repossession. Once all pre-repossession assessments are completed, a Submit for Approval action routes the request to a reviewer. - **[Manage and Verify Vehicle Titles Before Repossession](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_manage_verify_vehicle_titles.htm&release=264.0.0&type=5)** Establish clear legal ownership before you proceed with repossession. Track the asset title and all associated parties, and validate an uploaded title document automatically. - **[Capture Recovery Costs with Repossession Item Cost and Cost Books](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_capture_recovery_costs.htm&release=264.0.0&type=5)** Track the full cost of recovering an asset. Add a Repossession Item Cost record, break the cost into line items, and get an auto-calculated total per repossession item. - **[Pause and Resume Vehicle Repossession with Hold Management](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_pause_resume_repossession_holds.htm&release=264.0.0&type=5)** Place holds on active repossessions to pause enforcement actions when circumstances require it, and resume the process when the hold condition is resolved. - **[Assign and Coordinate Repossession Agencies for Vehicle Recovery](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_assign_repossession_agencies.htm&release=264.0.0&type=5)** Assign repossession orders to qualified third-party agencies and coordinate recovery. Track assignment status, collaborate with agencies, and maintain a complete audit trail of recovery activities. - **[Track Vehicle Locations During Repossession with Telematics](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_track_vehicle_locations_telematics.htm&release=264.0.0&type=5)** Capture time-stamped vehicle location sightings from telematics so collections specialists always know where a vehicle is during recovery.