Associate multiple stakeholders with a warranty claim using Claim Participant records, so adjudicators can reach out for additional information during adjudication.
Capture information about claimants, legal experts, involved drivers, and other participants so that adjudicators can reach out for additional information or request clarification during the adjudication process.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Agentforce Automotive.
How: Create Claim Participant records on a warranty claim and assign roles such as claimant, claim expert, or involved driver.