Capture detailed information about each expense, repair, and labor service for a causal part in a warranty claim, so adjudicators can determine the adjusted amount with precision.
Create Claim Coverage Payment Detail records to track replacement parts, labor hours, and incurred expenses. Warranty claim adjudicators can determine the adjusted amount on each payment detail to adjudicate claims with precision.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Agentforce Automotive.
How: Create a Claim Coverage Payment Detail record from a claim coverage to capture charge types such as Expense, Labor, or Replaced Part.