---
schema_version: "1"
id: ec459129567c0f133266ffa7e22e221e37552e34c16c06b8f4a41206ba206ada
title: Unified Scheduling
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_aps_workforce_scheduling_unified_scheduling.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_unified_scheduling.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 205ad81207b181cb6b8ac266af1ae6611e3aac9990cc863c6f2687a648a9426b
description: Schedule, optimize, and automate onsite and field appointments from shared tools.
products:
  - Cross Cloud
release: "264"
---
# Unified Scheduling

Schedule, optimize, and automate onsite and field appointments from shared tools.

- **[Manage Onsite and Field Work](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_manage_field_work.htm&release=264.0.0&type=5)**  
    Manage onsite and field work in one scheduling solution with Workforce Scheduling for Agentforce Public Sector. Dispatchers can schedule appointments for visits and inspections, plan efficient schedules, manage employees and contractors from one console, and support mobile workers offline.
- **[Schedule Onsite Interactions with Agency Employees](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_onsite_interactions.htm&release=264.0.0&type=5)**  
    Schedule in-office appointments between constituents and agency employees for any context, such as a case or complaint. Onsite interactions use the Interaction object, so scheduling works within your public sector workflows without a third-party solution. Constituents can schedule their own interactions from Experience Cloud sites, and staff review scheduled interactions with a Manager View component.
- **[Manage Your Workforce in the Workforce Scheduling Operations Console](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_operations_console.htm&release=264.0.0&type=5)**  
    Manage onsite and field work from one console with Gantt, list, and map views. Dispatchers can review resource availability and travel time, schedule work with drag-and-drop, and identify scheduling-policy violations. Dispatchers can also schedule appointments, optimize resources, automatically schedule work, and find qualified candidates for field work.
- **[Simplify Appointment Scheduling with Unified Scheduling Flows](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_unified_scheduling_flows.htm&release=264.0.0&type=5)**  
    Use guided flows to schedule, reschedule, and cancel onsite and field appointments for visits, interactions, or service appointments. Guests can verify their identity by email and manage appointments without creating an account. Constituents can manage upcoming appointments, and attendees can join group appointments from an invitation link.
- **[Automate Appointment Management with the Workforce Scheduling Agent](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_agent.htm&release=264.0.0&type=5)**  
    Use the Workforce Scheduling agent to coordinate appointment management tasks across onsite and field work. The agent can schedule, reschedule, and cancel appointments and provide appointment information.