---
schema_version: "1"
id: 801665da029ce732eb02c73bd03265c0d0a3d298ef51f2cec554cc68f6c1c4c9
title: Manage Your Workforce in the Workforce Scheduling Operations Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_aps_workforce_scheduling_operations_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_operations_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a44ce1f6cfb8e4524f40b24e282d610b513b8e6099c96cfea6ee15736a2fafed
description: Manage onsite and field work from one console with Gantt, list, and map views. Dispatchers can review resource availability and travel time, schedule work with drag-and-drop, and identify scheduling-policy violations. Dispatchers can also schedule appointments, optimize resources, automatically schedule work, and find qualified candidates for field work.
products:
  - Cross Cloud
release: "264"
---
# Manage Your Workforce in the Workforce Scheduling Operations Console

Manage onsite and field work from one console with Gantt, list, and map views. Dispatchers can review resource availability and travel time, schedule work with drag-and-drop, and identify scheduling-policy violations. Dispatchers can also schedule appointments, optimize resources, automatically schedule work, and find qualified candidates for field work.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions where Agentforce Public Sector is enabled. An add-on license for Workforce Scheduling is also required.

**Why:** Dispatchers and supervisors get a unified command center that orchestrates field and onsite work from one interface, instead of stitching together separate dispatch tools or third-party solutions. Monitor live operations, take real-time scheduling actions, and resolve exceptions such as unexpected absences or overlapping appointments to improve SLA compliance.

**How:** From the App Launcher, open the **Workforce Scheduling Operations Console**. Then select territories and a time range to review and manage work.