---
schema_version: "1"
id: bf7544589bb67073fbcd6840fa284c33a7851da4ca94d1405c37b2214c2d5294
title: Workforce Scheduling for Agentforce Public Sector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_aps_workforce_scheduling_container.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_container.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c9cf2be35a3b388fdf99501f1debf624f5218c1c603a26bee66a983748656a78
description: Schedule the appointments, home visits, and inspections that constituents depend on, and get the right worker to each location on time. Constituents book time with case workers and intake officers, and agency employees schedule home visits for inspections, investigations, and case history collection. Dispatchers coordinate employees and contractors from one operations console, and mobile workers record observations and access case data offline at the job site.
products:
  - Cross Cloud
release: "264"
---
# Workforce Scheduling for Agentforce Public Sector

Schedule the appointments, home visits, and inspections that constituents depend on, and get the right worker to each location on time. Constituents book time with case workers and intake officers, and agency employees schedule home visits for inspections, investigations, and case history collection. Dispatchers coordinate employees and contractors from one operations console, and mobile workers record observations and access case data offline at the job site.

- **[Set Up Workforce Scheduling for Your Entire Workforce](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_setup.htm&release=264.0.0&type=5)**  
    Turn on Workforce Scheduling and configure onsite and field scheduling. Assign access, configure scheduling and optimization policies, and include supported employees, named contractors, and partner workers in scheduling decisions.
- **[Unified Scheduling](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_unified_scheduling.htm&release=264.0.0&type=5)**  
    Schedule, optimize, and automate onsite and field appointments from shared tools.
- **[Field Scheduling](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_field_scheduling.htm&release=264.0.0&type=5)**  
    Schedule, dispatch, and optimize field work like inspections, audits, and in-home visits.
- **[Shift Scheduling](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_shift_scheduling.htm&release=264.0.0&type=5)**  
    Plan and manage worker shifts and coverage for onsite and field work.
- **[Field App](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_field_app.htm&release=264.0.0&type=5)**  
    Give mobile workers an offline-first experience with their schedule and records.