---
schema_version: "1"
id: 25110cfbed76c3598be2f71424bc14a2538234531f57f460d60bef6cd043d6c1
title: Automate Appointment Management with the Workforce Scheduling Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_aps_workforce_scheduling_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_workforce_scheduling_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bf71441717a70424b76f4fb6a6316ac56bc4da2f83e484583ee518861bb46707
description: Use the Workforce Scheduling agent to coordinate appointment management tasks across onsite and field work. The agent can schedule, reschedule, and cancel appointments and provide appointment information.
products:
  - Cross Cloud
release: "264"
---
# Automate Appointment Management with the Workforce Scheduling Agent

Use the Workforce Scheduling agent to coordinate appointment management tasks across onsite and field work. The agent can schedule, reschedule, and cancel appointments and provide appointment information.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions where Agentforce Public Sector is enabled. An add-on license for Workforce Scheduling is also required.

**When:** The Workforce Scheduling agent is available on a rolling basis starting in Winter '27.

**How:** From the App Launcher, open **Agentforce Studio**, and then select **Agents**. Select **New Agent**, and then select the **Workforce Scheduling** agent template.