Initiate Customer Outreach with Apple Messages for Business

Send an invitation to customers who haven't yet engaged with your brand on your Apple Messages for Business channel. The pre-written invitation says "Connect using messages," and invites the customer to chat with your business by clicking Yes. This is a mandatory feature from Apple, which we now support.

Where: This change applies to Apple Messages for Business. View required editions.

How: When creating a Notification messaging component in the component builder, select the Apple Invitations format.

The component builder showing the Apple Invitations format selected for a Notification messaging component.