New and Changed Standard Platform Events

Commerce

Be notified when a shopper abandons their shopping cart

Subscribe to WebCartAbandonedEvent to receive notifications related to abandoned carts.

Industries

Be notified when the process to create detailed event records for object milestones is complete

Subscribe to ObjectMilestoneCreatedEvent to receive notifications when an object milestone is created.

Be notified when the process to create event records for object milestones is complete

Subscribe to ObjectMilestoneCreatedDtlEvent to receive notifications when an object milestone is created.

Security, Identity, and Privacy

Be notified when an irregular query is made to your org, such as querying from a new network, location, or browser.

Subscribe to UniveralAnomalyEvent to receive notifications when query anomalies are detected.

Service

Be notified when quality evaluations occur across voice, messaging, and cases

Subscribe to AgentQltyEvalEvent to receive notifications when agent interactions are evaluated.