---
schema_version: "1"
id: c048fac4bde14fe14ffef1fd501f59a9cf6dacf75db07e3ba77144711864c1e2
title: Show Full Conversation History in Post-Call Transcripts for Agentforce Voice Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_agentforce_voice_post_call_transcript.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_voice_post_call_transcript.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 85f23ed5f46e2009bc9ade8f18bfc8fb2088c1a90600ffec18222e3c348491ae
description: The Enhance Conversation component in the Service Console now displays consistent transcripts during and after a voice call handled by a voice-enabled agent. When the agent transfers the call to a service rep, the voice call record for the rep-customer conversation (VC1) now shows both the agent-customer and rep-customer transcripts after the call, matching what was visible during the call. Previously, VC1 showed both transcripts during the call but dropped the agent-customer transcript after the call ended.
products:
  - Cross Cloud
release: "264"
---
# Show Full Conversation History in Post-Call Transcripts for Agentforce Voice Calls

The Enhance Conversation component in the Service Console now displays consistent transcripts during and after a voice call handled by a voice-enabled agent. When the agent transfers the call to a service rep, the voice call record for the rep-customer conversation (VC1) now shows both the agent-customer and rep-customer transcripts after the call, matching what was visible during the call. Previously, VC1 showed both transcripts during the call but dropped the agent-customer transcript after the call ended.

**Where:** Available in Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and Salesforce Voice add-ons.

**When:** This feature is available starting the week of September 7, 2026.

**How**: To show both transcripts in VC1 after the call, create the voice call record before transferring the customer to the service rep, and enable **Connect Related Voice Calls** to link VC1 to the agent's voice call record (VC2).

#### See Also

- [_Salesforce Help_: Recommended Call Flow for Handling Calls](https://help.salesforce.com/s/articleView?id=ai.agent_recommended_call_flow.htm&language=en_US)
- [_Salesforce Help_: Connecting Related Voice Calls](https://help.salesforce.com/s/articleView?id=ai.agent_connect_related_voice_calls.htm&language=en_US)