---
schema_version: "1"
id: 0df60731d280fc60c12506ff2f2c9a50e9c1fdeac96bad866f1a793e0eb7996a
title: Use the New Sessions and Intents View
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_agentforce_observability_session_controls.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_observability_session_controls.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 17b5ff26c1aaab8de743b25850c035e7d9b55e85a057ab4d1f2713b75037f0c3
description: Review processed and unprocessed sessions together, save the views you use most, and evaluate or export sessions from one workspace.
products:
  - Cross Cloud
release: "264"
---
# Use the New Sessions and Intents View

Review processed and unprocessed sessions together, save the views you use most, and evaluate or export sessions from one workspace.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited Editions with Salesforce Foundations or Agentforce 1 Edition.

**When:** This functionality is available on a rolling basis in Salesforce orgs upgraded to Winter ’27 starting the week of October 19, 2026. Go to [trust.salesforce.com](http://trust.salesforce.com) for exact dates.

**Who:** To use Agentforce Studio in Agentforce Observability, assign the Access Agent Optimization and Data Cloud User permission sets.

![Sessions and Intents view showing the Recent Sessions saved view, filters, and the Evaluations, Settings, and Export controls](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-264-0-0-production-enus/550ba85b-db1a-4608-9cd4-9a65ec96e1fa/salesforce_release_notes/images/rn_agentforce_observability_session_controls.png)

**How:** In Agentforce Studio, under **Observe & Optimize**, select **Sessions & Intents**. The default **Recent Sessions** view includes processed and unprocessed sessions. To open the previous view, select **Sessions with Intents** from the View menu. Use **Settings** to customize columns, create saved views, and pin views that you reuse. Use **Evaluations** to create and manage reusable AI scorers and feedback templates. Use **Export** to download the list as a CSV or send selected sessions to Agentforce Grid.

#### See Also

- [_Salesforce Help_: Analyze Data with Agent Optimization](https://help.salesforce.com/s/articleView?id=ai.generative_ai_optimize_use.htm&type=5&language=en_US)