---
schema_version: "1"
id: 057dc3da9ade8c6309fb7211224353c0dd85c617029990f072e8f772a15162a6
title: Reinforce Brand Identity with Toll-Free Caller ID Numbers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_afcc_toll_free_caller_id.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_toll_free_caller_id.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6cc45643c560b7aef633ead86a16180ccf69c7bc9226b8ae4613c25786d6a8a2
description: Configure a toll-free number (TFN) as your org-wide Caller Line Identification (CLI) for outbound calls. Customers see a consistent, recognizable "return to base" number on callbacks, which helps improve answer and response rates. Previously, toll-free numbers were restricted from use as CLI, limiting admins to standard numbers for outbound caller ID.
products:
  - Cross Cloud
release: "264"
---
# Reinforce Brand Identity with Toll-Free Caller ID Numbers

Configure a toll-free number (TFN) as your org-wide Caller Line Identification (CLI) for outbound calls. Customers see a consistent, recognizable "return to base" number on callbacks, which helps improve answer and response rates. Previously, toll-free numbers were restricted from use as CLI, limiting admins to standard numbers for outbound caller ID.

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&language=en_US).

- Salesforce Voice (Native Telephony)

**How:** Configure a toll-free number as your org-wide CLI in your outbound calling settings.