Setting up Agentforce Contact Center requires coordinating number procurement, channel creation, queue generation, and call routing assignments. The service-agentforce-contact-center-coordinate skill brings these tasks into an automated workflow that configures and deploys each part, so you can set up a working contact center faster without logging in to the Salesforce interface.
Where: This change applies to Service Cloud. The service-agentforce-contact-center-coordinate skill runs in supported AI coding environments that have access to the Salesforce Skills repository.
When: The service-agentforce-contact-center-coordinate skill is available in the Salesforce Skills repository as of August 27, 2026.
Who: Admins and developers setting up Agentforce Contact Center.
How: In a supported AI environment, issue natural language prompts, such as "procure a 10DLC number in the US and set up a voice channel," to run the service-agentforce-contact-center-coordinate skill. The system automatically handles the underlying Connect APIs, queue creation, and flow assignments under the hood.