---
schema_version: "1"
id: b4f048ee95f89824d01a9ef0f32773551eef3dda501d722f571a8678ce0c65c7
title: Agentforce Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_afcc.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 151ff9735e742fca4e7403182ad38eb7ff43aa600541f478c343d667cd563ce3
description: Agentforce Contact Center (AFCC) is an AI-first contact center within Salesforce that redefines customer engagement with a built-in telephony product alongside other capabilities like Workforce Engagement Management. See what's new in your AI-first contact center.
products:
  - Cross Cloud
release: "264"
---
# Agentforce Contact Center

Agentforce Contact Center (AFCC) is an AI-first contact center within Salesforce that redefines customer engagement with a built-in telephony product alongside other capabilities like Workforce Engagement Management. See what's new in your AI-first contact center.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-264-0-0-production-enus/550ba85b-db1a-4608-9cd4-9a65ec96e1fa/images/icon_note.png)

Note Salesforce Voice (Native Telephony) is now part of Agentforce Contact Center. You may see references to Salesforce Voice (Native Telephony) in Salesforce applications, documentation, and release notes.

- **[Agentforce Contact Center Voice](https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_voice.htm&release=264.0.0&type=5)**  
    Redefine customer engagement with the built-in telephony offering in Agentforce Contact Center (AFCC). Explore enhancements in AI-first contact center voice capabilities.
- **[Workforce Engagement Management](https://help.salesforce.com/s/articleView?id=release-notes.rn_workforce_engmt.htm&release=264.0.0&type=5)**  
    Run a more efficient contact center and elevate the worker experience with native Workforce Engagement Management built into your CRM. Reduce operational costs and optimize staffing across every channel with predictive AI forecasting, capacity planning, and schedule management. Adapt quickly to changing demand with real-time intraday visibility, and improve customer interactions through objective quality evaluations and performance insights.