---
schema_version: "1"
id: c9adf8688599d5bbba37fd9b472c86695cc132fca7576482ad6fba8f5af95191
title: Authorize and Track Service Delivery Access Across Benefit and Non-Benefit Programs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_264_authorize_track_services.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_264_authorize_track_services.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9143c2dfa02b657078de37919496047f657e7403059826aee97aaa6dcff5ffd7
description: Agencies can now authorize and track service delivery for operational services like court translators, expert witnesses, and investigative consultants—as well as service-based benefits to constituents like nursing support and nutrition assistance with Service Authorization and Service Delivery.
products:
  - Cross Cloud
release: "264"
---
# Authorize and Track Service Delivery Access Across Benefit and Non-Benefit Programs

Agencies can now authorize and track service delivery for operational services like court translators, expert witnesses, and investigative consultants—as well as service-based benefits to constituents like nursing support and nutrition assistance with Service Authorization and Service Delivery.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions where Agentforce Public Sector is enabled.

**Why:** Government agencies engage third-party service providers beyond benefit programs. Examples include translators for court proceedings, expert witnesses for investigations, background verifiers for recruitment, and consultants for case management.

Without a structured way to authorize and track services, agencies can't validate that invoiced services match authorizations, track remaining authorized units for constituents and providers, or maintain audit trails for payment approval.

Service Providers can now:

- Issue service authorizations for non-monetary services.
- Track delivery of non-monetary benefit services without duplicating benefit disbursement records.
- Link service delivery records to downstream claim adjudication so claim approvers can validate invoices against actual services delivered.
- Give providers visibility into unclaimed authorized service units through Experience Coud portals.

#### See Also

- [_Salesforce Help_: Track Authorized Service Delivery (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=ind.aps_track_service_delivery.htm&language=en_US)