---
schema_version: "1"
id: 7f2c3263a3fff3e0b1cfd35ae92b369e929421f9a3a97881dcc2c128a40d857a
title: Workforce Engagement Transitions to Workforce Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_workforce_mgmt_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_workforce_mgmt_intro.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 726979f577f9443ab74a78657f93be91949eadbc990828a9850383c4f9918260
description: We updated experiences for forecasting, workloads, capacity planning, scheduling, and intraday management. As part of this transition, some capabilities are retired or replaced.The previous machine learning forecasting model and Real-Time Adherence are retired, and the legacy intraday management experience is replaced by Intraday Management in Service Cloud Command Center. Workload creation now uses agent work records instead of multiple Salesforce objects. Review the related release notes for information about forecasting models and other feature-specific changes.
products:
  - Cross Cloud
release: "262"
---
# Workforce Engagement Transitions to Workforce Management

We updated experiences for forecasting, workloads, capacity planning, scheduling, and intraday management. As part of this transition, some capabilities are retired or replaced.The previous machine learning forecasting model and Real-Time Adherence are retired, and the legacy intraday management experience is replaced by Intraday Management in Service Cloud Command Center. Workload creation now uses agent work records instead of multiple Salesforce objects. Review the related release notes for information about forecasting models and other feature-specific changes.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions. Workforce Management is available for an additional cost as an add-on license.

**Who:** Administrators and users of Workforce Management.