---
schema_version: "1"
id: d2d0fb28eadc1fb98dfc41447ee15127d506f95d5e92ffa2ab75aef10c9cf2eb
title: Monitor Staffing in Real Time with the Intraday Component in Command Center for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_workforce_mgmt_intraday.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_workforce_mgmt_intraday.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a611c1edd4685d5c3b2510b12e0771ba9b43a9f76cfa989e62f76fd099965e77
description: View scheduled, required, and net staffing in a unified staffing grid to identify coverage gaps and overstaffed or understaffed periods throughout the day. Compare staffing against demand, track shifts, shift activities, and resource absences, and make informed staffing adjustments from a single view.
products:
  - Cross Cloud
release: "262"
---
# Monitor Staffing in Real Time with the Intraday Component in Command Center for Service

View scheduled, required, and net staffing in a unified staffing grid to identify coverage gaps and overstaffed or understaffed periods throughout the day. Compare staffing against demand, track shifts, shift activities, and resource absences, and make informed staffing adjustments from a single view.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions. Workforce Management is available for an additional cost as an add-on license.

**Who:** Users with the Workforce Engagement Planner permission set can monitor staffing and manage intraday adjustments. Users with the Workforce Engagement Analyst permission set can view staffing data.

**How:** Enable **Enhanced Omni-Channel** and add the **Intraday Management** component to Service Cloud Command Center. Supervisors can then use the staffing grid to monitor staffing coverage and make intraday adjustments. Time zones that don't use whole-hour UTC offsets (for example, UTC+5:30) aren't supported.