---
schema_version: "1"
id: eede28b9f283a56e1334dee67e0f5457df4ae69703960fb5859e5adbb0944aaa
title: Link Voice Calls to Their Source Records Automatically in Agentforce Contact Centers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_voice_voicecall_link.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_voicecall_link.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 29e5ed6c8893bf132a97bbf9f21e89ff4b8848b7b23ab22ea844aeea0786fb35
description: When you initiate an outbound call by using Click-to-Dial from a custom object, or a standard object, such as Account, Case, Contact, Lead, CollectionPlan, ContactRequest, WorkOrder, or Opportunity, the resulting VoiceCall record automatically establishes a lookup relationship to the source record. This change removes the need for manual linking and reduces the need for customization with Flows or Apex triggers. Previously available only for Salesforce Voice with Telephony Providers, this automatic linking is now fully supported in Agentforce Contact Centers.
products:
  - Cross Cloud
release: "262"
---
# Link Voice Calls to Their Source Records Automatically in Agentforce Contact Centers

When you initiate an outbound call by using Click-to-Dial from a custom object, or a standard object, such as Account, Case, Contact, Lead, CollectionPlan, ContactRequest, WorkOrder, or Opportunity, the resulting VoiceCall record automatically establishes a lookup relationship to the source record. This change removes the need for manual linking and reduces the need for customization with Flows or Apex triggers. Previously available only for Salesforce Voice with Telephony Providers, this automatic linking is now fully supported in Agentforce Contact Centers.

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Salesforce Voice (Native Telephony)

Previously, this capability was available only in orgs with these [telephony models](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

[View supported editions for Salesforce Voice.](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US)

#### See Also

- [_Salesforce Help_: Make and Answer a Call in Agentforce Contact Center](https://help.salesforce.com/s/articleView?id=service.afcc_sv_make_call.htm&language=en_US)