Your reps can procure and assign local or standard company phone numbers to themselves without waiting for admin assistance. They can release a phone number and free it up for others once it’s no longer needed. Reps also have the flexibility to switch between numbers based on the specific business requirements.
Where: This change is available in Salesforce Voice with this telephony model.
- Salesforce Voice with Amazon Connect
View supported editions for Salesforce Voice.
Who: This feature is available for reps with the Manage Numbers user permission.
How: Go to Settings from your profile, and click Phone Number Assignment in the Voice menu.