As Service Cloud Voice becomes Salesforce Voice to take advantage of the latest AI innovations and capabilities, we’re also renaming the permission sets, and permission set licenses. The updated names appear automatically for you and provide a consistent terminology experience across your setup.
Where: This change is available in Salesforce orgs with these telephony models.
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect
View supported editions for Salesforce Voice.
How: The updated names appear automatically in the UI, and no setup is required. The updated names are:
| Old Name | New Name |
|---|---|
| Contact Center Admin | Salesforce Voice Contact Center Admin |
| Contact Center Agent | Salesforce Voice Contact Center Rep |
| Contact Center Supervisor | Salesforce Voice Contact Center Supervisor |
| Contact Center Admin (Partner Telephony) | Salesforce Voice Contact Center Admin (Partner Telephony) |
| Contact Center Agent (Partner Telephony) | Salesforce Voice Contact Center Rep (Partner Telephony) |
| Contact Center Supervisor (Partner Telephony) | Salesforce Voice Contact Center Supervisor (Partner Telephony) |
| Delegated Contact Center Admin | Salesforce Voice Delegated Contact Center Admin |
| Service Cloud Voice Permission Set | Salesforce Voice Permission Set |
| Service Cloud Voice User | Salesforce Voice with Amazon User |
| Service Cloud Voice User (Partner Telephony) | Salesforce Voice User (Partner Telephony) |