Unified Knowledge is scheduled for retirement in Summer ’27. You can continue using it until then, but we recommend migrating to Salesforce Enterprise Knowledge, powered by Data 360. By using Data 360 connectors, you can ingest your external knowledge into Salesforce and integrate it with your native Salesforce Knowledge, creating a single, comprehensive knowledge base. Salesforce Enterprise Knowledge includes many of the features you love from Unified Knowledge, plus improved file size handling, enhanced innovation, and better data storage and pipeline capabilities.
Where: This change applies to Lightning Experience in Unlimited edition and all other editions with the Knowledge add-on license.
How: In June 2027, support for Unified Knowledge connectors will be removed and you won’t be able to access or use Unified Knowledge connectors. To avoid service interruptions, migrate to Salesforce Enterprise Knowledge before they retire.